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Remote Call Center Manager Jobs in Washington, DC

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

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Remote Call Center Manager information

See Washington, DC salary details

$33.4K

$72.3K

$124K

How much do remote call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote call center manager in Washington, DC is $72,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Washington, DC?

The most popular types of Remote Call Center jobs in Washington, DC are:

What are popular job titles related to Remote Call Center Manager jobs in Washington, DC?

For Remote Call Center Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Washington, DC look for?

The top searched job categories for Remote Call Center Manager jobs in Washington, DC are:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,298 per year, or $34.8 per hour.

Benefits Customer Service Representative (Call Center)

Johns Hopkins Medical Management Corporation

Hanover, MD • Remote

$21.87/hr

Full-time

Posted 7 days ago

Job description

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department.

Schedule:

  • 5 days per week, 8 hour shifts per day
  • Monday- Friday with rotating weekends
  • Call Center Hours of operation: 8am-8pm 

Location:

  • 100% Remote position
  • Equipment will be provided
  • Employee will need to have efficiently working wi-fi
    • wi-fi will need to pass minimum speed test during interview process
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $21.87 per hour

Responsibilities

The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP's systems.   

  • Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
  • Handle a variety of call types including benefit eligibility, enrollment, and claims status.
  • Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
  • Demonstrate strong listening skills and patience to understand and address member needs.
  • Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
  • Navigate multiple systems to resolve complex issues and advocate for members.
  • Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
  • Make outbound calls as needed for surveys and to resolve outstanding issues.
  • Communicate clearly and concisely, both verbally and in writing.
  • Adapt to changes and demonstrate flexibility in a dynamic environment.
Qualifications
  • High school diploma or equivalent.
  • Inbound call center experience highly preferred, preferably in health insurance.
  • Medicare Advantage experience strongly preferred.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to handle confidential information professionally.
  • EPIC experience a plus; training available.
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Employment Type: FULL_TIME

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