Remote Call Center Manager Jobs in Springfield, MO

Description

Summary/Objective:

Work with clients' customers to address inquiries and concerns related to the customer's account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client.

BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today!

Compensation & Benefits we offer:

• $17/HR with monthly bonus opportunities
• Monday through Friday schedule
• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid holidays

The Collections Specialist will:

• Provide exceptional customer service to our client's patients while accurately recording their information.
• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
• Handle high volumes of inbound and outbound calls.
• Work with various computer programs and will be responsible for meeting individual metrics.

Essential Functions:

• Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system
• Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans
• Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
• Maintain assigned productivity standards and meet assigned performance standards on a consistent basis
• Effectively communicate and accurately process account updates, changes
• Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality
• Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served

Requirements

Work from home requirements:

• Have a quiet and private workspace.
• High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable
• You must meet all the technical requirements prior to the first day of training.
• You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA.
• We will provide you with the equipment needed to be successful.

Qualifications:

• High school diploma or equivalent
• Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
• Effective interpersonal and human relations skills
• Effective verbal and written communication skills
• Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
• Basic Knowledge of medical terminology
• A proven track record of strong negotiation and trouble shooting skills
• A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
• Above average critical thinking skills

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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