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Remote Call Center Manager Jobs in Madison, WI (NOW HIRING)

Remote Therapist - Wisconsin

Madison, WI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

... remote, fast-paced environment Nice to Have * Google Ads certification * Experience with call ... Experience managing $50k+/month in aggregate ad spend What We Provide * Growth opportunities in the ...

... remote, fast-paced environment Nice to Have * Google Ads certification * Experience with call ... Experience managing $50k+/month in aggregate ad spend What We Provide * Growth opportunities in the ...

... center environments * Strong knowledge of UPS systems and backup power solutions * PMP ... Combination of office, remote, and field-based work at project sites * .Travel required (25-50 ...

Showing results 21-40

Remote Call Center Manager information

See Madison, WI salary details

$29.7K

$64.3K

$110.4K

How much do remote call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote call center manager in Madison, WI is $64,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,600.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Madison, WI?

The most popular types of Remote Call Center jobs in Madison, WI are:

What are popular job titles related to Remote Call Center Manager jobs in Madison, WI?

For Remote Call Center Manager jobs in Madison, WI, the most frequently searched job titles are:

What cities near Madison, WI are hiring for Remote Call Center Manager jobs?

Cities near Madison, WI with the most Remote Call Center Manager job openings:

Infographic showing various Remote Call Center Manager job openings in Madison, WI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,321 per year, or $30.9 per hour.

IBM Mainframe Administrator

IT America Inc

Madison, WI • Remote

Contractor

Re-posted 23 days ago


Job description

Title: IBM Mainframe Administrator

Location: Remote (Needs to travel to client site when required with your own expenses)

Duration: Long term contract

Job Summary

We are seeking an IBM Mainframe Administrator with expertise in data center migration, consolidation, and modernization. This role is responsible for planning, executing, and optimizing mainframe migrations while ensuring high availability, minimal downtime, and data integrity. The ideal candidate will work with cross-functional teams to transition mainframe workloads from on[1]premise to new data center locations or cloud-hosted mainframes while adhering to industry best practices.

Job Description:

System Management: Oversee the installation, configuration, and maintenance of mainframe hardware, software, and operating systems.

Performance Monitoring: Monitor system performance and ensure optimal operation by identifying and resolving performance bottlenecks.

Security Management: Implement and maintain robust security protocols to protect mainframe systems from unauthorized access and cyber threats.

Backup and Recovery: Develop and manage backup and recovery procedures to ensure data integrity and availability in case of system failures.

Storage Management: Manage and maintain Mainframe Storage Arrays and File Systems including Virtual Tape systems and subsystems.

Problem Resolution: Troubleshoot and resolve technical issues related to mainframe systems, ensuring minimal downtime and disruption to business operations.

Capacity Planning: Conduct capacity planning and forecasting to ensure the mainframe environment can handle current and future workloads efficiently.

Documentation: Maintain comprehensive documentation of system configurations, procedures, and changes for reference and compliance purposes.

Support: Provide technical support and guidance to other IT staff and users regarding mainframe-related issues and queries.

Technical Skills

Mainframe Platforms: IBM zSeries, z/OS, z/VM, z/Linux

Storage & Backup: DFSMS, HSM, SRDF, Tape Backup, VTS, DataMover

Networking & Security: TCP/IP, VTAM, OSA, RACF, MFA, Firewall Configurations

Database & Applications: DB2, IMS, VSAM, MQ Series, COBOL, JCL

Monitoring & Performance: IBM OMEGAMON, MainView, Splunk, CA-7 Job Scheduler

Automation & Scripting: REXX, CLIST, Python for mainframe automation

Data Center Migration Planning & Execution

  • Lead end-to-end migration of IBM mainframes from legacy data centers to new on-premise or cloud-based environments.
  • Develop mainframe workload migration strategies, including LPAR, data replication, and application transition.
  • Perform impact analysis, risk assessments, and dependency mapping before migration.
  • Implement cutover plans, rollback strategies, and failover testing to minimize downtime

Mainframe Infrastructure Setup & Configuration

  • Configure and optimize IBM zSeries (z/OS, z/VM, z/Linux) environments in the new data center.
  • Manage LPAR provisioning, network segmentation, and workload balancing post-migration.
  • Tune system parameters, workload scheduling, and CPU resource allocation to maintain performance.
  • Ensure successful integration of migrated workloads with existing applications and databases.

Storage & Data Migration

  • Perform high-volume data migrations using tools like IBM DataMover, DFSMS, and SRDF/EMC storage replication.
  • Manage tape backup, virtual tape systems (VTS), and storage tiering for migration efficiency.
  • Ensure DB2, IMS, and VSAM databases are securely migrated with minimal data loss.
  • Conduct pre- and post-migration data integrity checks

Network & Security Compliance in Migration

  • Implement mainframe network reconfiguration post-migration (TCP/IP, SNA, VTAM, OSA).
  • Maintain RACF security policies during and after migration to ensure role-based access control (RBAC) compliance.
  • Ensure encryption of in-transit and at-rest data meets regulatory standards (ISO 27001, PCI[1]DSS, GDPR).
  • Work with security teams to implement firewall rules, VPN access, and multi-factor authentication (MFA) for remote mainframe users

Performance Optimization & Troubleshooting

  • Monitor CPU, memory, and storage utilization before, during, and after migration.
  • Use tools like IBM OMEGAMON, MainView, and Splunk for performance tracking and issue detection.
  • Optimize batch job execution, scheduling, and workload distribution post-migration.
  • Troubleshoot CICS, DB2, MQ Series, and COBOL application performance issues related to migration.

Disaster Recovery (DR) & High Availability

  • Implement DR and failover mechanisms in the new data center.
  • Conduct disaster recovery tests (DR drills) and failover validation to ensure business continuity.
  • Integrate mainframe workloads with cloud-based DR solutions (IBM Cloud, AWS, Azure)

Documentation & Post-Migration Support

  • Create runbooks, system configuration documentation, and migration reports.
  • Document troubleshooting guides and knowledge base articles for ongoing support.
  • Train internal teams on mainframe operations in the new data center environment

Qualifications & Experience

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in IBM mainframe operations, with 3+ years in data center migration projects.
  • Proven expertise in z/OS, CICS, DB2, IMS, RACF, JCL, and MQ Series.
  • Experience in data migration, workload balancing, and post-migration tuning

Certifications (Preferred but Not Mandatory)

  • IBM Certified System Administrator – z/OS
  • IBM Certified Database Administrator – DB2
  • ITIL Foundation Certification (for change management in migrations)
  • AWS/Azure Certified Cloud Practitioner (if cloud-hosted mainframe migration is required)

General Skills

  • Strong problem-solving and analytical abilities
  • Excellent communication and documentation skills
  • Ability to work independently and collaborate with multi-disciplinary teams and mentoring junior mainframe engineers