ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Laurel, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and make timely decisions to promote smooth ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and make timely decisions to promote smooth ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Demonstrated experience managing a Security Operations Center, including overseeing complex systems ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Laurel, MD

Remote Call Center Manager information

See Laurel, MD salary details

$29.2K

$63.3K

$108.6K

How much do remote call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote call center manager in Laurel, MD is $63,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are popular job titles related to Remote Call Center Manager jobs in Laurel, MD?

For Remote Call Center Manager jobs in Laurel, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Laurel, MD look for?

The top searched job categories for Remote Call Center Manager jobs in Laurel, MD are:

What cities near Laurel, MD are hiring for Remote Call Center Manager jobs?

Cities near Laurel, MD with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Laurel, MD as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,289 per year, or $30.4 per hour.

Bilingual (English-Spanish) Call Center Representative

Addison Group

Tysons, VA • Remote

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Job Title: Bilingual (English/Spanish) Call Center Representative

Industry: Call Center/Non-profit

Location (city, state): Tysons, VA (Hybrid role after training)

Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)

Pay: $24.00 – $25.00 /hour (Estimated conversion salary: $50,000-$55,000)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Additional Details:

  • Start Date: 1-2 Weeks' After Offer
  • Training takes place onsite for 3–6 weeks (Monday–Friday), then transitions to a hybrid schedule of 2 days onsite/ 3 days remote.
  • Standard schedule: Monday–Friday, 9:00am–6:00pm (1-hour unpaid lunch)

Work Schedule:

  • Full-time, Monday–Friday
  • Onsite for initial training, then Hybrid after completion
  • 9:00am–6:00pm with a 60-minute lunch

About Our Client:

Our client is a nationally recognized organization providing consumer assistance, education, and support services. Their programs help consumers navigate product and service issues while promoting fair business practices. They operate a high-volume contact center and offer structured training, growth opportunities, and a collaborative environment.

Job Description:

Addison Group is seeking a Bilingual (English/Spanish) Call Center Representative for our client. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward. This is an excellent opportunity for candidates with strong customer service backgrounds looking to advance within a structured, mission-driven environment.

Key Responsibilities:

  • Provide inbound phone and online support during core business hours, maintaining availability during assigned shifts.
  • Walk consumers through the dispute resolution process, including program eligibility and claim submission steps.
  • Assist consumers in understanding state-specific guidelines and general requirements.
  • Follow up on pending documentation to ensure claims can be opened or advanced.
  • Manage outreach tasks and special projects to support overall service level goals.
  • Refer escalated concerns to leadership when required.
  • Maintain professionalism, accuracy, and empathy in all consumer interactions.

Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • 4+ years of progressive customer service experience in a web-based or call center environment.
  • Bachelor’s degree preferred.
  • Experience using contact center platforms (e.g., RingCentral, Matterhorn, or similar systems).
  • Background supporting large-scale or enterprise-level customer operations strongly preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Solid problem-solving abilities and customer-focused mindset.
  • Ability to learn structured processes, scripts, and regulatory guidelines.

Perks:

  • Comprehensive training program with ongoing development opportunities.
  • Pathway to advance into more complex case management responsibilities (Dispute Resolution Specialist II).
  • Hybrid work flexibility after training.
  • Supportive leadership and team-oriented workplace.
  • Modern office environment with resources that support productivity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.