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Remote Call Center Manager Jobs in Lancaster, SC

Atlas Copco

Service Center Manager

Rock Hill, SC · On-site +1

Your role As a Service Center Manager, you will drive growth of the parts and service business by ... com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case ...

Red Ventures

Product Manager | Allconnect

Fort Mill, SC · On-site +1

$80K - $120K/yr

Create tools for call center managers to coach, monitor, and improve performance (quality, outcomes, throughput). * Build agent-facing experiences that increase productivity and conversion-user ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Rock Hill, SC · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

1 point system

Data Center Program Manager

Fort Mill, SC · Remote

$123K/yr

Job Title Data Center Program Manager Client Confidential Location Remote Duration 12 Months + Contract Data Center Advisory and Program Oversight * Data center consultant to provide leadership ...

LPL Financial

Financial Representative

Fort Mill, SC · Remote

Excellent telephone service/relationship management skills * Proficient in Microsoft Office and web based applications * Ability to assist customers in call center environment while accessing data ...

State of South Carolina

Finance Associate

Rock Hill, SC · On-site +1

$41K/yr

Job Responsibilities Reporting to the Business Center Manager, the Finance Associate processes ... Employees are not eligible for telecommuting/remote work during their 12-month probationary period ...

LPL Financial

Service 360 Professional

Fort Mill, SC · Remote

$23.72 - $39.52/hr

Call Center experience * Financial Services industry experience * Associate's or Bachelor's degree ... LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial ...

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Remote Call Center Manager information

See Lancaster, SC salary details

$25.2K

$54.4K

$93.4K

How much do remote call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote call center manager in Lancaster, SC is $54,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What job categories do people searching Remote Call Center Manager jobs in Lancaster, SC look for?

The top searched job categories for Remote Call Center Manager jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Remote Call Center Manager jobs?

Cities near Lancaster, SC with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Lancaster, SC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $54,441 per year, or $26.2 per hour.

Service Center Manager

Atlas Copco

Rock Hill, SC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Atlas Copco rating

8.5

Company rating: 8.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

83rd of 493 rated machine equipment manufacturers

Job description

Your role
As a Service Center Manager, you will drive growth of the parts and service business by delivering exceptional customer service, operational excellence, and profitable service center performance. You will lead service operations, develop your team, and ensure equipment is repaired safely, efficiently, and to the highest quality standards.
You will report to the National Operations Manager.
Key Responsibilities
  • Drive growth of the service and parts business while maintaining high levels of customer satisfaction.
  • Lead, coach, and develop shop and field service technicians to ensure safe, efficient, and high-quality service delivery.
  • Manage service center operations, including scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
  • Establish and maintain standardized service processes, documentation, and procedures to improve efficiency and consistency.
  • Ensure compliance with all Safety, Health, Environmental, and Quality (SHEQ) standards, company policies, and regulatory requirements.
  • Develop technician capabilities through training, certification programs, and ongoing technical development.
  • Resolve complex equipment, warranty, and customer service issues through effective troubleshooting, root cause analysis, and corrective actions.
  • Maintain service center facilities, tools, and equipment in accordance with 5S standards and operational best practices.
  • Collaborate with Sales, Parts, Product Companies, and other internal teams to improve equipment reliability, customer support, and business growth.
  • Utilize business systems and reporting tools (SAP, MAM2, Microsoft 365, etc.) to monitor performance and support decision-making.
  • Communicate professionally with customers and internal stakeholders, providing timely updates on service activities, warranty concerns, and operational performance.
  • Perform other duties as assigned.

Supervisory Responsibilities
  • Lead and manage a team of shop and field service technicians.
  • Oversee hiring, onboarding, training, scheduling, performance management, employee development, and corrective actions in accordance with company policies and applicable laws.
  • Provide direction, coaching, and performance feedback to ensure a high-performing and customer-focused service team.

Travel: Occasional travel may be required for this position (approximately 10%)
To succeed, you will need
3 to 5 years of service leadership experience is required, preferably with hands-on technical expertise in the maintenance and repair of compressed air equipment, generators, dewatering pumps, energy storage systems, or similar industrial equipment.
A high school diploma or GED is required.
A bachelor's degree in Business Management or a related field is preferred; equivalent combinations of education, technical training, and relevant work experience will also be considered.
Required Skills & Abilities:
  • Strong knowledge of service operations, equipment maintenance, troubleshooting, and repair.
  • Excellent written, verbal, and customer communication skills.
  • Ability to read and interpret technical manuals, blueprints, and hydraulic/electrical schematics.
  • Strong analytical and problem-solving skills with a focus on root-cause resolution.
  • Working knowledge of business mathematics, including percentages, ratios, and measurements.
  • Proficient in Microsoft Office 365, ERP systems, and service management software.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution. Final compensation will be based on factors such as relevant experience, education, skills, certifications, and overall qualifications.
Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society
Learn more at www.atlascopcogroup.com
Job location
This role requires you to work on-site at our service center in Rock Hill SC, United States (US).
Contact information
Talent Acquisition Team:Betsy Elizabeth Griffith
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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