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Remote Call Center Manager Jobs in Rhode Island (NOW HIRING)

NTT DATA Services

TEMP BPO Associate

Lincoln, RI · On-site +1

$14.75 - $19.50/hr

... management as appropriate. • Collaborate with peers, trainers, and leaders while progressing ... Call center experience a plus * 2+ years MS office in an office environment Education: * High ...

NTT DATA Services

TEMP BPO Associate

Lincoln, RI · On-site +1

$14.75 - $19.50/hr

... or management as appropriate. Collaborate with peers, trainers, and leaders while progressing ... Call center experience a plus * 2+ years MS office in an office environment Education: * High ...

Talkiatry

Remote Therapist - Rhode Island

Warwick, RI · Remote

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

First Citizens Bank

Senior Manager IT

Carolina, RI

$131K - $132K/yr

Manages budget, including forecasting. Ensures short -term results lead to long-term objectives ... Experience supporting cloud contact center integrations. * Microsoft Teams Phone experience. * ITIL ...

Rob Levine Law

Account Executive

Warwick, RI · On-site +1

$20 - $24/hr

Key Responsibilities • Cold Call - Contact law firms across the U.S. (160+ calls per day ... to manage a full workday independently in a remote environment without direct supervision.

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Rhode Island

Remote Call Center Manager information

See Rhode Island salary details

$28.9K

$62.5K

$107.2K

How much do remote call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote call center manager in Rhode Island is $62,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Rhode Island?

The most popular types of Remote Call Center jobs in Rhode Island are:

What are popular job titles related to Remote Call Center Manager jobs in Rhode Island?

For Remote Call Center Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Rhode Island look for?

The top searched job categories for Remote Call Center Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Call Center Manager jobs?

Cities in Rhode Island with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,513 per year, or $30.1 per hour.

Inbound Sales Representative (Remote/Eastern Time)

A Place For Mom

Providence, RI • On-site, Remote

$74K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.
What you will do:
  • Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
  • Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
  • Conduct in-depth initial consultation calls with families
  • Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
  • Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

What will make you successful:
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.
Qualifications:
  • Two or more years of experience in inside sales/inbound call center
  • History of exceeding sales targets
  • Ability to multitask; simultaneously talk on the phone and take notes on the computer
  • Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

Schedule:
You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.
Compensation:
  • Base Salary: $45,760 ($22.00 an hour)
  • On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
  • Benefits:
    • 401(k) plus match
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
    • Paid Time Off

#LI-AR1
About A Place for Mom
A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.
Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other.
We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.
Our employees live the company values every day:
  • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
  • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
  • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
  • Win The Right Way: We see organizational integrity as the foundation for how we operate.
  • Embrace Change: We innovate and constantly evolve.

Additional Information:
A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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