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Remote Call Center Directv Jobs in Minnesota (NOW HIRING)

Essentia Health

Patient Scheduler II- Remote

Duluth, MN · On-site +1

$20.28 - $29.44/hr

... call center Licensure/CertificationQualifications: FTE: 1 Possible Remote/Hybrid Option: Remote ... Shift Rotation: Day/Eve Rotation (United States of America) Shift Start Time: Days Shift End Time:

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

Ridgeview

Representative Contact Center

Chaska, MN · On-site +1

$20.68 - $28.93/hr

After successful completion of training the position is remote. Purpose of the Job Using ... Call center experience Link to Employee Health Physical Demands Compensation Many factors are taken ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Remote Call Center Directv information

What skills and qualifications are needed to thrive as a remote call center representative for DirecTV?

To succeed as a Remote Call Center Representative for DirecTV, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes knowledge of DirecTV products or services is typically required. Strong listening skills, patience, and the ability to remain calm under pressure are essential soft skills for this role. These skills enable representatives to effectively resolve customer issues, deliver quality service, and maintain customer satisfaction remotely.

What is a remote call center DirecTV job?

Remote Call Center DirecTV jobs involve providing customer service, technical support, and account assistance to DirecTV customers over the phone or via online chat, all while working from home. Employees in these roles handle inquiries about billing, programming, troubleshooting equipment, and general customer concerns. These positions require strong communication skills, a quiet workspace, and reliable internet. Training is typically provided by DirecTV or its parent company, and shifts may include evenings or weekends to accommodate customer needs.

What are common challenges faced by remote call center agents for DirecTV, and how can they be managed?

Remote Call Center agents for DirecTV often encounter challenges such as handling high call volumes, troubleshooting technical issues remotely, and maintaining clear communication with customers who may be frustrated. To manage these, agents benefit from strong problem-solving skills, patience, and effective use of provided scripts and resources. Regular virtual team meetings and support from supervisors also help agents stay informed and connected, while ongoing training ensures they are equipped to resolve customer concerns efficiently.

What is the difference between Remote Call Center Directv vs Remote Customer Service Representative?

AspectRemote Call Center DirectvRemote Customer Service Representative
CredentialsHigh school diploma, training in TV servicesHigh school diploma or equivalent, customer service skills
Work EnvironmentHome-based call center setting, handling Directv customersHome-based or office, assisting various clients across industries
Industry UsageTelecommunications, entertainmentMultiple industries including retail, tech, and services
Job FocusTechnical support, billing, service activation for DirectvGeneral customer support, inquiries, issue resolution

Both roles involve remote customer interaction, but Remote Call Center Directv specializes in supporting Directv services within the telecommunications and entertainment industry, often requiring specific product knowledge. In contrast, Remote Customer Service Representatives handle a broader range of customer issues across various industries, with a focus on general support skills.

What are popular job titles related to Remote Call Center Directv jobs in Minnesota? For Remote Call Center Directv jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Directv jobs in Minnesota look for? The top searched job categories for Remote Call Center Directv jobs in Minnesota are:
Remote Call Center Directv jobs near you

Workforce Management Specialist, Bilingual Spanish (Remote)

Hennepin Healthcare

Minneapolis, MN • Remote

$17.75 - $23/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote, Employees will need to be within 100-mile radius of our downtown campus.
Other: Bilingual Spanish 

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: The Workforce Management Specialist supports operations through coordination of scheduling and staffing.  Works collaboratively with Connection Center leaders to ensure correct staffing levels and target service levels are achieved.  Monitors real time service levels, capacity, and performance to ensure daily objectives are achieved.

RESPONSIBILITIES:

  • Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
  • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor
  • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Directs staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and considers how staffing allocations will impact results
  • Coordinates and communicates training, meetings, and other off phone activities
  • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence
  • Ensures call routing business rules and changes are communicated and implemented
  • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database
  • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders
  • Manages MYMD emergency broadcast messages when system and or telephone failures occur
  • Performs other duties as required

QUALIFICATIONS:

Minimum Qualifications:

  • Associate degree in business, management, call center administration
  • One (1) year of experience forecasting and planning in a call center
  • Three years' experience in customer service involving complex analytical problem-solving skills
  • Bilingual, Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Mitel Call Center and Workforce Management experience

Knowledge/ Skills/ Abilities:

  • Experience with telephony reporting systems
  • Knowledgeable of all contact center metrics, processes, and key performance indicators
  • Strong organizational, analytical and data look-up, entry and mining skills
  • Strong Excel skills
  • Excellent verbal and written communications
  • Ability to work with minimal guidance in a time critical environment
  • Flexibility and change management skills
  • Coaching and mentoring skills

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