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Remote Call Center Data Entry Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...

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Remote Call Center Data Entry information

What is the difference between Remote Call Center Data Entry vs Remote Customer Service Representative?

AspectRemote Call Center Data EntryRemote Customer Service Representative
Primary RoleInputting and updating data from call center interactionsAssisting customers with inquiries, complaints, and support
Skills NeededData entry, accuracy, typing speedCommunication, problem-solving, customer service
Work EnvironmentCall center software, data management systemsCustomer support platforms, CRM tools
Common CertificationsNone typically required, but data entry certifications helpfulCustomer service certifications beneficial

While both roles often operate remotely within call center environments, Remote Call Center Data Entry focuses on accurately inputting data from calls, whereas Remote Customer Service Representatives handle direct customer interactions and support. The roles differ mainly in their core responsibilities but share similar work settings and skills.

What are the most commonly searched types of Call Center Data Entry jobs in Utah?

The most popular types of Call Center Data Entry jobs in Utah are:

What are popular job titles related to Remote Call Center Data Entry jobs in Utah?

For Remote Call Center Data Entry jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Data Entry jobs in Utah look for?

The top searched job categories for Remote Call Center Data Entry jobs in Utah are:

What cities in Utah are hiring for Remote Call Center Data Entry jobs?

Cities in Utah with the most Remote Call Center Data Entry job openings:

Remote Call Center Data Entry jobs near you
Infographic showing various Remote Call Center Data Entry job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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