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Remote Call Center Coach Jobs in Wethersfield, CT

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

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Remote Call Center Coach information

See Wethersfield, CT salary details

$13

$24

$36

How much do remote call center coach jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote call center coach in Wethersfield, CT is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

What are popular job titles related to Remote Call Center Coach jobs in Wethersfield, CT?

For Remote Call Center Coach jobs in Wethersfield, CT, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Coach jobs in Wethersfield, CT look for?

The top searched job categories for Remote Call Center Coach jobs in Wethersfield, CT are:

What cities near Wethersfield, CT are hiring for Remote Call Center Coach jobs?

Cities near Wethersfield, CT with the most Remote Call Center Coach job openings:

Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in Wethersfield, CT as of August 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 4% In-person, and 96% Remote job distribution, with an average salary of $51,443 per year, or $24.7 per hour.

Benefit Service Center Associate

Glastonbury, CT • On-site, Remote

Employee Family Protection
Human Resources Consulting Services • 11 - 50 employees
Learn more about Employee Family Protectionexternal

$15.75 - $21/hr

Full-time

Medical, Life

Re-posted 8 days ago

Job description

Description

 About Employee Family Protection:
At Employee Family Protection (EFP), we're dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.


We're looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others - let's talk.


What You'll Do:

  • Answer inbound calls and make outbound calls to employees regarding their benefit questions
     
  • Investigate and respond to employee inquiries about coverage, claims, and plan options
     
  • Create, manage, and track service tickets in our internal systems
     
  • Communicate with insurance carriers to resolve employee concerns
     
  • Provide professional, courteous service to clients, staff, brokers, and carriers
     
  • Maintain employee confidentiality and adhere to data privacy and security standards
     
  • Support additional administrative or service-related duties as needed

Why Work with Us:

  • Work in a mission-driven, people-first company
     
  • Join a collaborative and supportive team environment
     
  • Opportunity to help individuals navigate meaningful life decisions
     
  • Remote flexibility and potential for career growth

Requirements

What You'll Bring:

  • Associate's degree or equivalent combination of education and experience
     
  • Health and Life Insurance License is required
     
  • Experience in a call center and/or worksite benefits is required
     
  • Strong written and verbal communication skills, including active listening
     
  • Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
     
  • Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
     
  • Bilingual skills are a plus

 If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most. 

Apply