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Remote Call Center Coach Jobs in Riverside, CA (NOW HIRING)

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot-a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50

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All JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in Riverside, CA

Remote Call Center Coach information

See Riverside, CA salary details

$14

$25

$37

How much do remote call center coach jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote call center coach in Riverside, CA is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Coach, and why are they important?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a Remote Call Center Coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a Remote Call Center Coach typically support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What are popular job titles related to Remote Call Center Coach jobs in Riverside, CA? For Remote Call Center Coach jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Coach jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Coach jobs? Cities near Riverside, CA with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you
Remote Bilingual Enrollment Agent

Remote Bilingual Enrollment Agent

Insight Global

Irvine, CA • Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

We are looking for a Bilingual Enrollment Agent for a fast-growing network of private schools in the U.S. This role will support families through the enrollment journey via a remote call center environment.


Job Logistics:

  • 100% Remote (U.S. only, ideally MST or PST)
  • Full-time direct placement
  • 8-hour shifts scheduled between 7am–7pm
  • Rotating 3–6 hour Saturday shift monthly
  • High-volume call environment


Day to Day:

  • Conduct 70+ outbound calls daily
  • Handle inbound inquiries from families
  • Schedule and confirm school tours
  • Conduct post-tour follow-ups
  • Re-engage inactive leads
  • Document interactions in CRM system


Requirements:

  • Fluent Spanish (written, verbal)
  • 3+ years outbound call center experience
  • Sales or upselling experience
  • Strong communication skills


Plusses:

  • School or childcare experience
  • Associate’s degree or higher
  • Sales agent background


Compensation: $23/hr - $25/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.