IT Support, Technician
Aurora, ON · Remote
Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Managemen ... Benefits apply based on eligibility criteria. #ON06 #LI-Remote What you bring to the table
IT Support, Technician
Aurora, ON · Remote
Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Managemen ... Benefits apply based on eligibility criteria. #ON06 #LI-Remote What you bring to the table
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Remote Customer Service Representative
Barrie, ON · Remote
CA$20 - CA$22/hr
Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: September ... · Call center or high-volume service experience preferred · Hospitality, travel, or loyalty ...
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Remote Customer Service Representative
Barrie, ON · Remote
CA$20 - CA$22/hr
Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: September ... · Call center or high-volume service experience preferred · Hospitality, travel, or loyalty ...
Lead, coach, and support clinicians and associates across the assigned region. * Oversee the ... This position is primarily remote, with periodic travel to the office for meetings and team ...
Lead, coach, and support clinicians and associates across the assigned region. * Oversee the ... This position is primarily remote, with periodic travel to the office for meetings and team ...
Remote Call Center Coach information
What is a remote call center coach?
A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.
What skills and qualifications are needed to thrive as a remote call center coach?
To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.
How does a remote call center coach support team performance and development in a virtual environment?
As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?
| Aspect | Remote Call Center Coach | Remote Customer Service Supervisor |
|---|---|---|
| Credentials | Customer service experience, coaching skills | Customer service experience, leadership skills |
| Work Environment | Home-based, coaching agents | Home-based or office, overseeing teams |
| Employer & Industry | Call centers, customer support firms | Call centers, customer support departments |
| Search & Comparison Intent | Focus on coaching and training roles | Focus on team management roles |
The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.
What are popular job titles related to Remote Call Center Coach jobs in Barrie, ON?
For Remote Call Center Coach jobs in Barrie, ON, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Barrie, ON look for?
The top searched job categories for Remote Call Center Coach jobs in Barrie, ON are:
What cities near Barrie, ON are hiring for Remote Call Center Coach jobs?
Cities near Barrie, ON with the most Remote Call Center Coach job openings:
Full-time
Medical, Retirement, PTO
Posted 10 days ago
Job description
Temporary position for 12 months.
The role of IT support technician provides user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. Primary role is situated in an IT call centre environment, guided by Experts, Coaches, IT Management and Workforce Management (WFM) scheduling. You serve as technical team collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:
Engage in a call centre team environment to provide front-line technical support for service requests and technology incidents reported by users
Support calls, chats and web ticket contact types from users
Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required
Provide users and internal partners with a high level of customer service
Contribute to collaborative solutions and support our culture
Foster process improvement and our evolution of IT
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#ON06 #LI-Remote
What you bring to the table
College diploma in a related field
A minimum of two years of IT experience
Please note that other combinations of qualifications and relevant experience may be considered
Call centre/help desk experience
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Information technology (FG)Unposting Date
2026-08-14