Remote Call Center Assistant Jobs in Portland, OR

Spring Edge Counseling Center is actively seeking a dedicated Full-Time Licensed Clinical Social Worker (LCSW) to join our team remotely. The ideal candidate will play a pivotal role in delivering compassionate support and therapeutic interventions to clients grappling with challenges such as child neglect, domestic violence, mental health issues, and substance abuse. You will be responsible for conducting assessments, providing crisis intervention, and making referrals to appropriate services, all while working collaboratively to enhance the quality of care for individuals in need.

Spring Edge Counseling Center, located in Gresham, Oregon, is a leading provider of mental health and substance abuse counseling services. Our mission is to support individuals on their journey towards recovery and well-being, creating a safe and nurturing environment for our clients. We pride ourselves on our experienced team of professionals who operate with empathy and are committed to evidence-based practices.

This role is designed for a remote work setting, allowing flexibility in how you engage with clients while managing your schedule efficiently from the comfort of your home. As a clinical social worker at a detox center, you will primarily conduct assessments and interventions over phone calls and video conferencing, ensuring clients receive the support they need at any moment. You will collaborate with a multidisciplinary team, including healthcare providers, to create comprehensive treatment plans tailored to individual client needs.

• Facilitate phone and video sessions with clients, providing support and guidance in real-time.
• Conduct thorough assessments to gather pertinent information regarding clients' backgrounds, challenges, and needs.
• Implement crisis intervention techniques to assist clients who may be in immediate emotional distress.
• Identify and engage clients in supportive activities and resources that promote healing and recovery.
• Maintain detailed electronic records of client interactions, assessments, and outcomes, ensuring compliance with confidentiality regulations.
• Compile and present reports that accurately reflect client progress and challenges.
• Coordinate with external agencies, making necessary referrals to additional services or community resources.
• Stay informed through participating in training, supervision, and strategic team meetings.
• Remain vigilant for warning signs of child abuse or other critical issues during client interactions.

Your primary client group will include individuals facing a variety of complex challenges, including mental health disorders, substance use issues, and experiences of trauma. You will work with clients from diverse backgrounds, tailoring your approach to the specific context of their lives. As you address sensitive topics like domestic violence and substance abuse, your empathy and responsiveness will be critical in fostering trust and promoting meaningful engagement in the therapeutic process.

• An active license as a Clinical Social Worker (LCSW) in the state of Oregon.
• A Master's degree in Social Work (MSW) or a closely related field from an accredited institution.
• Proven experience working with diverse client populations, particularly those affected by neglect, domestic violence, mental health conditions, and substance abuse.
• Strong communication skills that enable effective listening and understanding of client needs.
• A high level of emotional intelligence, including the ability to empathize with distressed clients and manage challenging emotional situations calmly.
• Competency in using digital tools, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), for documentation and collaboration.

• Experience in a remote work environment, leveraging technology for client engagement and support.
• Advanced familiarity with crisis intervention strategies and treatment planning methodologies.
• Experience collaborating with multi-disciplinary teams across the healthcare system.

This position offers a competitive salary between USD 90,000 and 100,000 annually, depending on qualifications and experience. In addition to your base salary, we provide the following benefits:

• Monthly productivity bonuses to reward your contributions.
• Ongoing professional development opportunities to support your career advancement.
• Access to supervision and mentorship from seasoned professionals in the field.
• A supportive team environment that values collaboration and shared goals.
• Flexible scheduling to help balance professional and personal commitments.
• Paid time off (PTO) and sick leave to promote work-life harmony.
• Dependent care accounts to assist with family-related expenses.
• A hiring bonus to welcome you to our dedicated team.

At Spring Edge Counseling Center, we are committed to your professional growth. You will have access to ongoing training, workshops, and certification programs that enhance your skills and knowledge in social work and mental health services. As we continue to expand our programs and reach within the community, there are opportunities for advancement into leadership roles and specialized areas of practice.

Becoming a part of our team means aligning yourself with an organization that genuinely cares about the well-being of its clients and its employees. We foster a nurturing and inclusive workplace culture that values each member's contributions. You will be joining a passionate team dedicated to making a real difference in the lives of those we serve, empowering them to overcome challenges and realize their full potential.

If you are a compassionate and committed professional looking to make a positive impact in the lives of others, we invite you to apply to join our team at Spring Edge Counseling Center. Submit your resume and a cover letter detailing your experience and why you would be an excellent fit for this role. We look forward to hearing from you and potentially welcoming you to our dedicated team!