ZipRecruiter

Log In

2

Remote Call Center Analyst Jobs in Wethersfield, CT

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

New Haven, CT · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Professional Liability Insurance Agent

Hartford, CT · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

next page

Showing results 1-20

All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Wethersfield, CT

Remote Call Center Analyst information

See Wethersfield, CT salary details

$30K

$64.6K

$99K

How much do remote call center analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote call center analyst in Wethersfield, CT is $64,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are popular job titles related to Remote Call Center Analyst jobs in Wethersfield, CT?

For Remote Call Center Analyst jobs in Wethersfield, CT, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Analyst jobs in Wethersfield, CT look for?

The top searched job categories for Remote Call Center Analyst jobs in Wethersfield, CT are:

What cities near Wethersfield, CT are hiring for Remote Call Center Analyst jobs?

Cities near Wethersfield, CT with the most Remote Call Center Analyst job openings:

Remote Call Center Analyst jobs near you
Infographic showing various Remote Call Center Analyst job openings in Wethersfield, CT as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $64,635 per year, or $31.1 per hour.

Benefit Service Center Associate

Glastonbury, CT • On-site, Remote

Employee Family Protection
Human Resources Consulting Services • 11 - 50 employees
Learn more about Employee Family Protectionexternal

$15.75 - $21/hr

Full-time

Medical, Life

Re-posted 3 days ago

Job description

Description

 About Employee Family Protection:
At Employee Family Protection (EFP), we're dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.


We're looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others - let's talk.


What You'll Do:

  • Answer inbound calls and make outbound calls to employees regarding their benefit questions
     
  • Investigate and respond to employee inquiries about coverage, claims, and plan options
     
  • Create, manage, and track service tickets in our internal systems
     
  • Communicate with insurance carriers to resolve employee concerns
     
  • Provide professional, courteous service to clients, staff, brokers, and carriers
     
  • Maintain employee confidentiality and adhere to data privacy and security standards
     
  • Support additional administrative or service-related duties as needed

Why Work with Us:

  • Work in a mission-driven, people-first company
     
  • Join a collaborative and supportive team environment
     
  • Opportunity to help individuals navigate meaningful life decisions
     
  • Remote flexibility and potential for career growth

Requirements

What You'll Bring:

  • Associate's degree or equivalent combination of education and experience
     
  • Health and Life Insurance License is required
     
  • Experience in a call center and/or worksite benefits is required
     
  • Strong written and verbal communication skills, including active listening
     
  • Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
     
  • Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
     
  • Bilingual skills are a plus

 If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most. 

Apply