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Remote Call Center Agent Jobs in Woonsocket, RI (NOW HIRING)

Simply Business

CSC Licensed Service Supervisor

Boston, MA · On-site +1

$67K - $110K/yr

Manage individual and team delivery against the service agent performance framework: Contact ... Required Skills: * 2+ years' experience leading teams in a customer service call center environment

Point32health

Member Service Advocate-27

Canton, MA · Remote

Customer service experience in health care, call center or corporate office. * Knowledge of medical terminology. * Prior experience training and working in a virtual/remote setting. Skill ...

Point32Health

Member Service Advocate-27

Canton, MA · On-site +1

Customer service experience in health care, call center or corporate office. * Knowledge of medical terminology. * Prior experience training and working in a virtual/remote setting. Skill ...

Simply Business

Licensed Service Agent

Boston, MA · On-site +1

$50K - $82K/yr

The Customer Solutions Center (CSC) is all about giving our customers a great experience. We're on ... Effectively manage call backs and follow ups * Identify opportunities to improve customer service ...

Klaviyo

Engineering Manager, Customer Agent

Boston, MA · On-site +1

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ... including remote members and lead engineers. * Exceptional communication skills, capable of ...

PolyAI

Account Manager

Boston, MA · Remote

$172K - $192K/yr

... the virtual agent Requirements: * Minimum of 4-years experience in Account Management type ... Sales experience with a call center operations background. * Previous AI experience within the ...

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Remote Call Center Agent information

See Woonsocket, RI salary details

$10

$16

$23

How much do remote call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote call center agent in Woonsocket, RI is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What job categories do people searching Remote Call Center Agent jobs in Woonsocket, RI look for? The top searched job categories for Remote Call Center Agent jobs in Woonsocket, RI are:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Woonsocket, RI as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,314 per year, or $16.5 per hour.

Junior Account Executive - AI Sales (BOS)

Quantanite

Boston, MA • Remote

Full-time

Re-posted 7 hours ago

Job description

Junior Account Executive - AI Sales


Location:Remote - USA
Please note: Applicants must have valid right to work in the USA. Occasional travel to client sites may be required.

About Us

Quantanite is an AI-first technology and transformation company dedicated to helping enterprises modernize customer operations, decision intelligence, and revenue execution. We leverage a combination of proprietary AI platforms, automation infrastructure, and human expertise within our ecosystem, which includes intelligent operational platforms, AI-enabled workflow solutions, and digital transformation services designed to help organizations scale efficiently and make faster, smarter decisions.

We are moving beyond traditional outsourcing models to build integrated, AI-powered operating environments that enhance customer experience, operational performance, and commercial growth. Our core strategy is an AI-native commercial and operational model where technology, automation, and human capability work together. Operating at the intersection of AI, data, and operational transformation, our teams collaborate closely with enterprise clients to identify inefficiencies, unlock scalable growth opportunities, and implement technology-enabled solutions that deliver measurable business impact.

Position Overview

The role is designed to mature into a full Account Executive within the first 6 months - focused on closing $200k+ opportunities.

We are seeking a commercially mature professional who can confidently engage enterprise organizations around AI-driven operational transformation, intelligent automation, and next-generation customer engagement solutions.

Quantanite is looking for a candidate who can run a full sales cycle out of the gate. This is a high-performance role requiring disciplined outbound execution where you will handle initial calls, qualification, and deep dives into the product and customer needs. You will own the process of creating commercially meaningful opportunities and building relationships with senior stakeholders to ensure deals have a high win probability. The ideal candidate understands modern SaaS and AI GTM motions and can connect operational pain points to measurable business outcomes through technology-led solutions.


Key Responsibilities

  • Execute structured outbound campaigns using multi-touch and multi-modal GTM cadences across phone, email, LinkedIn, and approved sales acceleration platforms.
  • Run the entire pre-sales cycle (cold call, qualification, initial deep dive) and then remain on the call to learn the technology and how to close opportunities.
  • Engage prospects in commercially meaningful conversations that uncover the "why behind the why" and identify whether a real, valuable, and winnable opportunity exists.
  • Confidently articulate Quantanite's value proposition, including how our blend of AI, technology, operational expertise, and human capability can help clients solve strategic business challenges.
  • Secure early access to appropriate senior stakeholders and economic buyers to improve opportunity quality, deal momentum, and probability of win.


Qualifications

Essential

  • 3-5 years' experience in SaaS, AI, consulting, technology-led BPO, CX, call centre solutions, or a related B2B sales environment.
  • Proven experience in outbound pre-sales, opportunity creation, and early-stage deal progression using formal Go-To-Market frameworks.
  • Demonstrated experience carrying a sales or pipeline quota for at least 1-2 years, ideally at a level of $1.2M or greater.
  • Hands-on experience using sales acceleration tools such as Orum, Clay, Lemlist, Unify, or similar platforms.
  • Ability to identify genuine business pain, understand commercial value, and distinguish real opportunities from low-probability pipeline.
  • Strong verbal and written communication skills, with the ability to engage senior stakeholders and economic buyers professionally.

Preferred

  • Experience in a tech-led BPO, call centre, CX, AI-enabled operations, or consulting environment.
  • Formal sales training, with a strong preference for Miller Heiman methodology.
  • Experience selling into industries such as eCommerce, Travel & Hospitality, Utilities, Healthcare.


Why Join Quantanite

  • Move into an Account Executive role within 6 months.
  • High dollar value contracts (1-5M+) are realistic within this space, and commensurate increases in commissions associated with those larger deal sizes.
  • Gain access to selling to emerging AI GTM strategies, enterprise transformation initiatives, and technology-led consulting environments.
  • Join a high-performance culture focused on innovation, execution, curiosity, and measurable impact.


Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply