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Remote Call Center Agent Jobs in Maple Valley, WA

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

Sorenson also provides onsite and remote interpreting services between English and various other ... agent to quickly provide written captions of what callers say on a large, easy-to-read screen. Job ...

myLaurel

Care Navigator, Level 1

Seattle, WA · Remote

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... What You Bring * 2+ years of professional experience in a healthcare call center or patient facing ...

myLaurel

Care Navigator, Level 1

Seattle, WA · On-site +1

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... What You Bring * 2+ years of professional experience in a healthcare call center or patient facing ...

myLaurel

Care Navigator, Level 1

Seattle, WA · Remote

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... What You Bring * 2+ years of professional experience in a healthcare call center or patient facing ...

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All JobsCall Center Agent JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Maple Valley, WA

Remote Call Center Agent information

See Maple Valley, WA salary details

$12

$19

$28

How much do remote call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center agent in Maple Valley, WA is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What cities near Maple Valley, WA are hiring for Remote Call Center Agent jobs? Cities near Maple Valley, WA with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Maple Valley, WA as of June 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,427 per year, or $19.9 per hour.

Bilingual Insurance Agent, Inbound Sales

Polly Insurance Agency LLC

Seattle, WA • Remote

$55K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Bilingual Insurance Agent, Inbound Sales

Job Overview

At Polly, we're changing the way people shop for car insurance through technology. If you're a driven personal lines insurance sales agent with a high gear, digital orientation, and a heavy growth emphasis, you'll likely have a strong interest in this position, which is remote based (home office). Our licensed insurance agents are empowered to sell by using Polly's cutting-edge technology products, allowing our agents to earn $55k-$80k+/year, after initial paid training.

Job Overview

As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers, by:

  • Handling an average of 150 inbound leads per month with motivated real-time car buyers

  • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes

  • Provide expert advice and recommendations to our customers and clients

  • Close sales at a strong conversion rate from your high inbound lead flow (no cold calling)

  • Foster an unmatched customer experience at every touchpoint

New Agent Schedule

  • The Polly Sales Center is operational 9:00am - 8:00pm (EST); Monday - Friday and 10-7 on Saturdays.

  • New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET.

  • Schedules will be assigned based on business needs and commence upon completion of full-time training.

Training:

  • During training, you're expected to work full-time and be logged in during training hours.

  • You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time.

  • Group training hours alternate weekly for 4 weeks and consist of 2 weeks of a Monday - Friday 10am-7pm schedule and 2 weeks of a Tuesday-Saturday 10am-7pm schedule.

  • Once training is complete, you will transition to your full time New Agent Schedule listed above.

Compensation

Polly offers a competitive market base salary of 32k-38k annually plus bonus. Salary is based on location and experience. Our average performing agents have the opportunity to make 50k-60k in total compensation annually.

What You'll Need to Succeed

  • A valid Property and Casualty insurance license

  • 1+ year(s) of experience selling auto & home insurance in a Call Center

  • Experience working in a high-volume call center

  • Experience selling multiple carriers and multiple state coverages

  • Solid computer, IT, and systems experience

  • Persuasive; persistent and confident in closing a sale in fast paced setting

  • Excellent communication, organization, and multi-tasking skills

  • Self-initiative to continuously follow up with warm leads to drive deals to completion

  • Experience with AMS360, PL Rater, and/or other rating tools, preferred

  • Bilingual required (Spanish)

  • Home internet connection (cable, fiber or DS) from a major ISP with min 25 Mbps download/5 Mbps upload speeds.

Work & Life, Balanced - We're Here for You:

  • Medical, dental and vision insurance

  • HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit

  • 3 Weeks PTO Allowance

  • Paid Parental leave + baby cash

  • Generous holiday time

  • Matching 401(k) contributions

  • Life & disability Insurance

  • Work from anywhere options

Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.

About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embeddedautomotiveinsurancemarketplace, Polly seamlessly integratescoverageoptions from 40+insurancecarriers into the automotive buyingexperienceat thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.

Annual Compensation 50k-80k+

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