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Remote Call Center Agent Jobs in Fulton, NY (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote call center agent in Fulton, NY is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $16.68 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What job categories do people searching Remote Call Center Agent jobs in Fulton, NY look for? The top searched job categories for Remote Call Center Agent jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Remote Call Center Agent jobs? Cities near Fulton, NY with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Fulton, NY as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 9% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,486 per year, or $15.1 per hour.

Remote Call Center (TEMP)

Glocap Business Professionals, Administrative, Operations

Syracuse, NY • Remote

$22/hr

Other

Posted 22 days ago

Job description

My client, a tech-based hearing company is looking to bring on a FULLY REMOTE TEMP to help with customer support during the busy season! The role will be 40 hours per week in staggered shifts. This role will have a strong emphasis on customer service - via chat, email and phone! Call center experience is required.


This is a temporary position with up to full time hours starting ASAP for an 8-week contract (with a possibility to extend!).


Shifts available:

MONDAY - FRIDAY: 8AM-5PM, 10AM-7PM, 12PM-9PM

SATURDAY: 10AM-6PM

SUNDAY: OFF


Hourly Pay Rate: $22/hour


As a remote Customer Support Coordinator, you’ll play a pivotal role in our mission to empower people with hearing loss to connect with their world. You will provide efficient and friendly assistance to our customers in an omnichannel support environment, with a heavy focus on phone calls while also responding to emails, customer tasks, live chats, and other channels. Serving as a representative of our best-in-class customer care team, you'll triage support channels, handle administrative tasks, and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager on a full-time basis.


What you’ll do.

-Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels

-Independently complete administrative tasks according to standard operating procedures, including:

-Scheduling and rescheduling customer appointments;

-Processing order cancellations, returns, and warranties;

-Providing customers with shipping and order statuses; and

-Placing orders for additional supplies

-Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers

-Properly address and route customers’ support needs, including complaints, leveraging a proficient and current understanding of services

-Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance

-Ensure our customers’ privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements.

-Act as an ambassador of the culture by embodying our values in each internal and external interaction

-Other duties as assigned


What you’ll bring.

-1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support

-Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions

-Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus

-Comfort working independently and efficiently in a fast-paced, high-touch support environment

-Strong written and verbal communication skills delivered with a friendly and professional tone; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred

-A remote workspace that adheres to the company’s Home Office Requirements:

-Reliable broadband or high-speed internet connection, capable of adequately conducting audio and video conference calls. Current standard is WiFi 6 (802.11ax) or WiFi 7 (802.11be)

-A quiet and private space, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted

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