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Remote Call Center Agent Jobs in Fulton, NY (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Syracuse, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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How much do remote call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call center agent in Fulton, NY is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $16.68 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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What cities near Fulton, NY are hiring for Remote Call Center Agent jobs?

Cities near Fulton, NY with the most Remote Call Center Agent job openings:

Remote Call Center Agent jobs near you

Payor-Partner Program Specialist- Remote

KPH Healthcare Services

Syracuse, NY • On-site, Remote

$18.50 - $22/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. Assist in orienting and training employees
Job Summary: Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.
Responsibilities
  • Provide direct support and serve as primary point of contact patients of designated third-party payers
  • Follow customized patient support service models and programs to meet and exceed client expectations
  • Follow established protocol and non-standard service models to provide the highest quality of services to patients
  • Serve as subject matter experts on the intricacies of selected payer partner programs and assist patients in ensuring the correct triage and handling
  • Responsible for assisting in the implementation of process improvement to ensure a streamlined patient relationship consistent with selected payer specifications. This may include accessing systems such as partner CRMs to investigate patient needs more fully.
  • Responsible to receive triage patient calls from general call center for handling.
  • Responsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessary
  • Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
  • Document patient reported information into TherigySTM
  • Document and reporting information via McKesson EnterpriseRX
  • Document and research plan specific information in partner CRM/tools.
  • Provides resolution to customer service issues to ensure member satisfaction
  • Work with members to provide resolution to payment related issues on accounts/orders
  • Maintain and keep reasonable production as determined by supervisor
  • May assist in orienting and training new employees
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned
  • May assist in training new employees

Qualifications
Job Skill Requirements:
  • Broad knowledge of medications, physician orders, and pharmacy systems
  • Effective communication skills
  • Outstanding customer service skills
  • Excellent organization skills
  • Ability to multitask and prioritize
  • Excellent computer and keyboarding skills

Educational Requirements:
  • Minimum: High School Diploma or GED
  • Preferred: Pharmacy technician or related certification

Experience:
  • Past experience in a customer service-related field
  • Preferred: 12 months experience in a call center environment
  • Preferred: 24 months experience as a pharmacy technician

Compensation
$18.50 - 22.00 per hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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