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Remote Call Center Agent Jobs in Forney, TX (NOW HIRING)

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$9

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How much do remote call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call center agent in Forney, TX is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.12 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Forney, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,260 per year, or $15.5 per hour.

Remote First Shift Bilingual Contact Center Representative - FT & PT

The Christian Broadcasting Network

Dallas, TX • Remote

$15.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

The 700 Club Prayer Center


The Christian Broadcasting Network (CBN) is looking for Remote First Shift Bilingual Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. Are you ready to upgrade your job into a fulfilling career?

This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.

Contact Center Hours of Operation:

6:00 a.m. – 12:00 a.m. EST (5:00 a.m. – 11:00 p.m. CST)

 

Full-time positions work 40 hours per week with full benefits offered. Plus, a 75% tuition discount from Regent University is available upon hire!

Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation.

We have openings for English and Bilingual (English/Spanish) positions. Bilingual language Representatives are paid $15.25 per hour.

 

Remote Requirements:

  • Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
  • Must have router available to hardwire into computer equipment provided by CBN.
  • Must maintain distraction-free home office

 

The successful candidate will have the following qualifications:

  • 1+ years of experience as a contact center agent or similar customer service-related work
  • Excellent ability to effectively interact with callers and consistently perform contact center processes
  • Knowledge of the Bible and ability to pray concise, Scripture-based prayers
  • Strong listening skills with ability to verbally empathize with others
  • Fluent bilingual English/Spanish language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
  • Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
  • Ability to maintain a distraction-free home office environment
  • Ability to maintain consistent access to a high-speed cable or fiber internet router
  • Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
  • Ability to work in a structured, fast-paced environment, and adapt quickly to change
  • Coachable with ability to accept feedback, apply guidance, and improve performance
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
  • Strong ability to maintain consistent punctuality and attendance
  • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
  • Self-motivated with ability to work independently as well as be an effective member of a team
  • Flexible with ability to work well under pressure and consistently meet performance metrics
  • Good manual dexterity with ability to sit for extended periods of time at a computer workstation
  • Ability to work weekends and holidays are required
  • Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.  If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.

Company Description

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.

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