Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems ...
Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems ...
Business Analyst (Remote)
Houston, TX · On-site +1
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Business Analyst (Remote)
Houston, TX · On-site +1
Responsibilities Systems Development & Technology * Lead the design, development, and continuous ... Data Analysis & Business Performance * Gather, analyze, and interpret data related to staff ...
Business Analyst (Remote)
Houston, TX · On-site +1
Responsibilities Systems Development & Technology * Lead the design, development, and continuous ... Data Analysis & Business Performance * Gather, analyze, and interpret data related to staff ...
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Business Analyst (Remote)
Houston, TX · On-site +1
Responsibilities Systems Development & Technology * Lead the design, development, and continuous ... Data Analysis & Business Performance * Gather, analyze, and interpret data related to staff ...
Business Analyst (Remote)
Houston, TX · On-site +1
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Houston, TX · On-site +1
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Business Analyst (Remote)
Houston, TX · On-site +1
Responsibilities Systems Development & Technology * Lead the design, development, and continuous ... Data Analysis & Business Performance * Gather, analyze, and interpret data related to staff ...
Business Analyst (Remote)
Houston, TX · On-site +1
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Business Analyst (Remote)
Houston, TX · On-site +1
Responsibilities Systems Development & Technology * Lead the design, development, and continuous ... Data Analysis & Business Performance * Gather, analyze, and interpret data related to staff ...
Quick apply
Business Analyst (Remote)
Houston, TX · On-site +1
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Houston, TX · On-site +1
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Houston, TX · On-site +1
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Remote within Texas only. Why Us. This role offers the opportunity to directly influence how ... Liaison, Leadership & Business Knowledge Collect, analyze, and prioritize enhancement requests and ...
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Remote within Texas only. Why Us? This role offers the opportunity to directly influence how ... Liaison, Leadership & Business Knowledge • Collect, analyze, and prioritize enhancement requests ...
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Remote Business Systems Analyst information
See Spring, TX salary details
$17.54 - $22.15
3% of jobs
$22.15 - $26.76
5% of jobs
$26.76 - $31.37
8% of jobs
$34.34 is the 25th percentile. Wages below this are outliers.
$31.37 - $35.98
13% of jobs
$35.98 - $40.59
14% of jobs
The median wage is $42.73 / hr.
$40.59 - $45.19
15% of jobs
$45.19 - $49.80
13% of jobs
$51.31 is the 75th percentile. Wages above this are outliers.
$49.80 - $54.41
14% of jobs
$54.41 - $59.02
7% of jobs
$59.02 - $63.63
5% of jobs
$63.63 - $68.24
3% of jobs
$17
$44
$68
How much do remote business systems analyst jobs pay per hour?
What Does a Remote Business Systems Analyst Do?
The job duties of a remote business systems analyst include performing analysis of the computer and technology systems of a business. In this career, you work from home to assess a company’s technology needs, operations, and practices. Your responsibilities include analyzing needs and offering solutions that improve business efficiency and performance. You report your findings and advise company management. You also support the efforts of a company to align their tech and computer program usage with their strategies and goals.
How does a Remote Business Systems Analyst typically collaborate with cross-functional teams despite working offsite?
What is the difference between Remote Business Systems Analyst vs Remote Data Analyst?
| Aspect | Remote Business Systems Analyst | Remote Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's in Business, IT, or related; certifications like CBAP or CCBA | Bachelor's in Statistics, Mathematics, or related; certifications like CAP or Microsoft Data certifications |
| Work Environment | Collaborates with IT and business teams to improve systems | Analyzes data sets to identify trends and insights |
| Employer & Industry Usage | Used in IT, finance, healthcare, and consulting firms | Common in finance, marketing, healthcare, and tech companies |
The Remote Business Systems Analyst focuses on analyzing and improving business systems and processes, working closely with IT teams. In contrast, the Remote Data Analyst primarily interprets data to support decision-making. While both roles require analytical skills and relevant certifications, their core responsibilities and industry applications differ.
What are the key skills and qualifications needed to thrive as a Remote Business Systems Analyst, and why are they important?
What is a Remote Business Systems Analyst?

Business Systems Analyst (Contact Center domain exp) - Remote
NAVA Software SolutionsHouston, TX • On-site, Remote
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Details:
Business Systems Analyst (Contact Center domain exp)
Location: Remote
Duration: 6 -12 months
Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
The Business Systems Analyst is the bridge between business needs and technological solutions. They will gather and analyze requirements, design systems, improve processes, and ensure that technology aligns with business goals. They play a vital role in enhancing efficiency, facilitating communication between stakeholders and IT teams, and supporting end-users through training and troubleshooting. A combination of analytical, communication, and technical skills is key to success in this role.
The Communications BSA will be directly involved in the day-to-day of maturing our Communications adoption, workflows, and tooling for the entire customer lifecycle. You will work within the communications program and directly support vertically aligned peer delivery teams to ensure cross-functional technology outcomes related to the communications work streams. You will have direct influence on the quality of the inputs and outputs of the deliverables produced by the communications program - and be an active participant in delivering value to the business. You will work directly with the Product, Project and Delivery Managers to support Five 9 and Amazon Connect IVR and ACD Work Streams.
Essential Job Functions
Requirements Gathering: Collaborate with business stakeholders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work closely with developers and IT to ensure the proposed solutions meet business requirements.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall business performance.
Data Analysis: Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties as assigned by manager Qualifications:
Education: Bachelor's degree in business, information technology, or a related field.
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Contact Center: Direct experience administering and optimizing modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US