The Associate, Remote Network direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamón, PR.
MAJOR DUTIES & RESPONSIBILITIES:- Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
- Refer customers to the digital channel options according to the customers' needs.
- Support the definition and development of digital channels adoption strategies for existing and new clients.
- Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
- Throughout direct observation of clients and customers' conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.
- Stay up to date on current and future Oriental's digital channels capabilities to provide the most cutting-edge insights and guidance to personnel.
- Participate in presentations as an expert in the digital channels' arena.
- Participate in testing process as part of the development of new digital tools.
- Support the generation of continuous motivation, contests, and different initiatives to achieve results.
- Support the preparedness of processes, communications, guided, facts sheets or any necessary documentation to serve as tools for branches.
- Other duties maybe assigned.
EDUCATION AND EXPERIENCE:- Bachelor's degree in Business Administration with major in finance or related field, preferable.
- Two (2) years' experience in a financial services company or related work of management. Required
- Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Excellent Knowledge in industry operating policies, procedures and regulations (state and federal).
- Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected.
- Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.
- Fully Bilingual - English and Spanish (written and verbal). required.
- Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.
WORK AUTHORIZATION & ELEGIBILITY:- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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