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Remote Bpo Jobs in Silver Spring, MD (NOW HIRING)

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... BPO, contact center, or similarly complex services opportunities. -Candidates should have ...

SAP Data Migration Lead

Ashburn, VA · On-site +1

$125K - $167K/yr

Remote, US Salary Range: $125,300 - 167,000 Please note that the salary range information provided ... Partner with business process owners (BPO), SAP Functional Leads and their teams & SAP Technical ...

Remote Bpo information

What is a remote BPO?

A Remote BPO (Business Process Outsourcing) job involves handling outsourced tasks such as customer service, technical support, data entry, or sales from a remote location. Companies hire remote BPO employees to reduce costs and improve efficiency while allowing workers to perform their duties from home or other remote settings. These jobs typically require strong communication skills, a reliable internet connection, and the ability to follow company protocols.

What are the key skills and qualifications needed to thrive in a remote BPO position?

To thrive as a Remote BPO (Business Process Outsourcing) professional, you need excellent communication abilities, customer service skills, and a foundational understanding of business processes, often supported by a high school diploma or relevant experience. Familiarity with CRM systems, cloud-based collaboration tools, and sometimes specific certifications such as Six Sigma or customer service credentials can be valuable. Strong organizational skills, problem-solving abilities, and resilience under pressure will make you stand out in this remote environment. These skills help ensure efficient service delivery, foster positive client interactions, and enable seamless teamwork even when working remotely.

What are some common challenges faced by remote BPO professionals, and how can they be addressed?

Remote BPO professionals often face challenges such as maintaining clear communication across different time zones, managing workflow independently, and staying motivated without in-person supervision. To address these, companies usually provide structured training, regular video check-ins, and digital collaboration tools to keep teams connected and aligned. Being proactive in communication, setting a dedicated workspace, and regularly participating in team meetings can help overcome these challenges. This supportive structure enables remote BPO employees to deliver high-quality service while enjoying the flexibility of working from home.

What are popular job titles related to Remote Bpo jobs in Silver Spring, MD?

For Remote Bpo jobs in Silver Spring, MD, the most frequently searched job titles are:

What cities near Silver Spring, MD are hiring for Remote Bpo jobs?

Cities near Silver Spring, MD with the most Remote Bpo job openings:

Director - Pursuit Management

Maximus

VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

296th of 496 rated business services


Job description

General information
Job Posting Title
Director - Pursuit Management
Date
Thursday, August 20, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is hiring a Director of Pursuit Operations, Rapid Response to lead the intake, assessment, prioritization, and coordination of new business opportunities across the organization. This role is responsible for ensuring opportunities are evaluated efficiently, resources are mobilized effectively, and leadership has the visibility needed to make informed business decisions.
The ideal candidate is a strategic and operational leader who excels in fast-paced environments, brings strong organizational and stakeholder management skills, and has experience guiding cross-functional teams through complex initiatives. This position works closely with leaders across business development, operations, finance, and other functional areas to support growth objectives and drive execution excellence.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- Competitive Compensation -Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Serves as the organization's first-response function for Master Service Agreements (MSAs), Requests for Information (RFIs), unsolicited and emerging opportunities, and other short-fuse business development requests.
- Leads early opportunity qualification, triage, risk assessment, and resource mobilization to ensure timely and disciplined pursuit execution.
- Lead intake, assessment, and triage of newly identified, unsolicited, and previously untracked opportunities across multiple lines of business.
- Establish and manage rapid-response processes for evaluating opportunity fit, strategic alignment, resource requirements, competitive positioning, and pursuit viability.
- Facilitate early qualification activities and executive decision-making regarding bid/no-bid recommendations.
- Maintain visibility into emerging opportunities and escalate high-priority pursuits requiring immediate attention.
- Track MSA, RFI, and emerging opportunity activity to identify trends, readiness requirements, and future pipeline opportunities.
- Lead rapid mobilization of pursuit resources for short-fuse opportunities, task orders, demonstrations, executive presentations, and accelerated procurement timelines.
- Assess resource availability, identify capability gaps, and escalate constraints that may impact pursuit success.
- Ensure critical milestones, reviews, and executive approvals are completed within compressed timelines.
- Provide strategic guidance to executives on pursuit readiness, resource deployment, schedule acceleration, and risk mitigation.
- Lead, coach and develop a team by providing clear direction that support individual and organizational objectives
- Champion responsible use of approved AI-enabled tools and automation to improve intake, triage, reporting, knowledge management, and pursuit operations.
Minimum Requirements
- Bachelor's degree in relevant field of study.
- 10+ years of relevant professional experience required.
Program Requirements:
-Specialized experience needed: leading pursuit intake, early qualification, triage, risk assessment, resource mobilization, and pursuit governance for complex government, health and human services, BPO, contact center, or similarly complex services opportunities.
-Candidates should have demonstrated ability to advise executives on opportunity prioritization, readiness, schedule acceleration, go/no-go considerations, unresolved decisions, governance cadence, and cross-functional resource deployment.
-Must be comfortable operating in short-fuse environments, balancing speed with quality, and using approved AI-enabled tools responsibly to improve visibility, coordination, and follow-through.
This position is fully remote and will require a home office.
Home office requirements:
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
150,000.00
Maximum Salary
$
195,000.00

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