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Remote Bank Quality Assurance Jobs in Raleigh, NC

ABB

Senior Quality Specialist

Cary, NC · Remote

$84K - $116K/yr

As the Senior Quality Specialist, you will have the opportunity to support the deployment of ... While this is a remote position, successful candidates will be in the Mebane, NC area. This role is ...

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Remote Bank Quality Assurance information

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$14

$43

$62

How much do remote bank quality assurance jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote bank quality assurance in Raleigh, NC is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.53 and $53.03 per hour, depending on experience, location, and employer.

What is a remote bank quality assurance specialist?

A Remote Bank Quality Assurance (QA) specialist is a professional responsible for ensuring that banking products, services, and processes meet established quality standards and regulatory requirements. Working remotely, they review transactions, monitor customer interactions, assess compliance with procedures, and identify areas for improvement. Their role helps banks maintain high-quality customer service, reduce errors, and ensure adherence to internal and external guidelines. Remote QA specialists often use digital tools to conduct audits and prepare reports for management. They play a critical part in safeguarding the bank’s reputation and operational efficiency.

What are the key skills and qualifications needed to thrive as a remote bank quality assurance professional?

To thrive as a Remote Bank Quality Assurance professional, you need a strong understanding of banking operations, compliance standards, and quality control procedures, often supported by a degree in finance, business, or a related field. Familiarity with QA testing tools, digital banking platforms, and knowledge of regulatory compliance frameworks like AML or KYC is typically required. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with cross-functional teams. These abilities ensure accurate risk assessment, regulatory compliance, and the delivery of reliable banking services in a remote environment.

What are some common challenges faced by remote bank quality assurance professionals, and how can they be addressed?

Remote Bank Quality Assurance professionals often encounter challenges such as maintaining effective communication with geographically dispersed teams, ensuring data security while working offsite, and keeping up with rapidly changing compliance regulations. These challenges can be addressed by utilizing secure collaboration tools, participating in regular virtual meetings, and staying updated through ongoing compliance training. Building strong relationships with team members and fostering a proactive approach to identifying and resolving issues also contribute to overcoming these obstacles.

What is the difference between Remote Bank Quality Assurance vs Remote Bank Compliance Analyst?

AspectRemote Bank Quality AssuranceRemote Bank Compliance Analyst
Required CredentialsQA certifications, banking knowledgeCompliance certifications, regulatory knowledge
Work EnvironmentTesting, process audits, quality checksRegulatory review, policy analysis
Employer & Industry UsageBanking institutions, fintech companiesFinancial institutions, regulatory agencies
Search & Comparison IntentQuality assurance roles in bankingCompliance and regulatory roles in banking

Remote Bank Quality Assurance focuses on testing banking processes and ensuring quality standards, while Remote Bank Compliance Analyst concentrates on regulatory adherence and policy compliance. Both roles are essential in banking but serve different functions within the industry.

What are popular job titles related to Remote Bank Quality Assurance jobs in Raleigh, NC?

For Remote Bank Quality Assurance jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Bank Quality Assurance jobs in Raleigh, NC look for?

The top searched job categories for Remote Bank Quality Assurance jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Bank Quality Assurance jobs?

Cities near Raleigh, NC with the most Remote Bank Quality Assurance job openings:

Remote Bank Quality Assurance jobs near you
Infographic showing various Remote Bank Quality Assurance job openings in Raleigh, NC as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $90,732 per year, or $43.6 per hour.

Customer Service Representative I (Remote Raleigh, NC)

First Citizens Bank

Raleigh, NC • On-site, Remote

$15.50 - $21.25/hr

Full-time

Re-posted 3 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 174 rated banks

Job description

Overview
This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603
Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available
Responsibilities & Qualifications
Duties & Responsibilities:
* Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
* Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
* Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
* Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.
Qualifications:
Minimum Required Education and Experience: High school diploma or GED with 1 year call center or customer service experience
Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others
Other Preferred Qualifications:
* Call center experience
* Bachelor's degree
* Financial Services experience
* Bilingual (Spanish)
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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