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Remote Bank Operations information

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$51

How much do remote bank operations jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote bank operations in Durham, NC is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $29.28 per hour, depending on experience, location, and employer.

What is remote bank operations?

Remote bank operations refer to the management and execution of banking processes and services from a location outside of a traditional bank branch or office. This can include tasks like processing transactions, customer support, compliance monitoring, and back-office functions, all handled via secure internet connections and digital tools. Remote bank operations enable banks to streamline workflows, reduce costs, and offer flexible work arrangements for employees. With advancements in technology, many banks have adopted remote operations to maintain efficiency and continue serving clients seamlessly.

What are some common challenges faced in a remote bank operations role, and how can they be effectively managed?

In a remote bank operations position, professionals often encounter challenges such as maintaining secure access to sensitive data, ensuring clear communication with team members, and adapting to rapidly changing financial regulations. Effective management of these challenges involves utilizing secure, bank-approved digital tools, participating in regular virtual meetings to stay aligned with team goals, and staying current with compliance training. Strong organizational skills and proactive communication are key to maintaining productivity and accuracy in a remote environment.

What are the key skills and qualifications needed to thrive as a remote bank operations specialist, and why are they important?

To thrive as a Remote Bank Operations Specialist, you need a solid understanding of banking procedures, compliance regulations, and transaction processing, often supported by a degree in finance or business administration. Familiarity with core banking systems, digital transaction platforms, and secure communication tools is typically required. Strong attention to detail, problem-solving abilities, and effective remote communication skills help professionals excel in this role. These skills are critical for ensuring accurate financial operations, regulatory compliance, and seamless service delivery in a virtual banking environment.

What is the difference between Remote Bank Operations vs Remote Loan Processing Specialist?

AspectRemote Bank OperationsRemote Loan Processing Specialist
Required CredentialsBanking certifications, financial knowledgeLoan processing certifications, financial literacy
Work EnvironmentBanking institutions, financial servicesMortgage companies, lending firms
Employer & Industry UsageUsed across banks and financial institutionsPrimarily in mortgage and lending companies
Search & Comparison IntentUnderstanding banking operations rolesLoan processing and mortgage roles

Remote Bank Operations involves managing various banking functions such as account management, compliance, and transaction processing within financial institutions. In contrast, Remote Loan Processing Specialists focus specifically on evaluating and processing loan applications, often within mortgage or lending companies. While both roles require financial knowledge and certifications, their primary functions and work environments differ, catering to different aspects of banking and lending services.

Do remote bank operations hire remote workers?

Remote bank operations roles often hire remote workers, especially for tasks such as customer service, account management, and compliance. These positions typically require familiarity with banking software, strong communication skills, and adherence to security protocols, and they may be available on flexible or full-time schedules.

What are the most commonly searched types of Bank Operations jobs in Durham, NC?

The most popular types of Bank Operations jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Bank Operations jobs?

Cities near Durham, NC with the most Remote Bank Operations job openings:

Remote Bank Operations jobs near you

Senior Manager IT - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Re-posted 17 hours ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 175 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities & Qualifications

Duties and Responsibilities:

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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