Remote B2B Customer Service Jobs in Springfield, IL

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Business Development Associate (Remote IN, IL, GA, TX) Regular Full-Time US 2 days ago Requisition ID: 1992 Salary Range: $55,000.00 To $60,000.00 Annually BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids.

Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.

As a key member or our regional fields sales organization, you will be responsible for partnering with team members to effectively respond to customer and prospective inquiries to grow our business to achieve our targets. The ideal candidate should possess experience in sales or customer service, an ability to interpret sales metrics, and demonstrate a goal-oriented mindset. This role reports to the Regional Director to implement strategies to achieve the regional target and works closely with the field sales team to develop well qualified new prospects and to cross sell within existing accounts to increase account penetration.

Strong teamwork and interpersonal skills are essential for success in this role. ** This is a fully remote position supporting our Indianapolis, Chicago, Atlanta, and Houston markets. While the role is 100% remote, candidates residing in Indiana, Illinois, Georgia, or Texas are highly preferred ** * We offer a competitive compensation package that includes a variable compensation structure on top of your base salary, providing opportunities for significant earning potential based on performance Responsibilities: Use sales enablement tools and reports for prospecting.

Following the direction of the Regional Director - respond and adapt to territory and market strategies including supporting specific territories for new customer acquisition and working closely with specific business development managers. Work closely with Business Development Managers on prospecting strategies and take on some accounts or opportunities as the primary POC in consultation with the Regional Director. Utilize Salesforce CRM or similar tools track their customer interactions, manage leads, and forecast sales pipeline activity.

Respond promptly and professionally to inquiries from a variety of channels, providing accurate product information, and pricing, as needed. Identify cross‐selling and upselling opportunities for additional products or services. Prepare and send quotes for standard products, liaise with internal departments for quotes for non‐standard products.

Collaborate with sales leaders to create presentations to educate customers on the features, benefits, and applications of BioIVT's products and services. Act as primary coordinator and POC for all regional sales client educational events. Attend trade shows, conferences, and other industry events to network with potential customers and promote BioIVT's brand and offerings as needed.

Travel This position may require up to 10% of travel over the course of a year. Minimum Requirements/Qualifications: Proven work experience as a sales support specialist or customer support associate Hands on experience with ERP and CRM systems Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of best in class customer service practices Analytical and multitasking skills Teamwork and motivational skills BS degree in Biology or related scientific degree or associates degree in relevant field Willingness to travel occasionally for customer meetings and industry events. We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance.

We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!

Join Us! We can't wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success.

We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities. To Learn more about our mission and team culture, click here !

BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process. #J-18808-Ljbffr