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Remote B2B Customer Service Jobs in Colorado (NOW HIRING)

Transworld Business Advisors- Rocky Mountain

$60K - $100K/yr

Utilize creative ideas to contact lackluster leads within our CRM system * Track and manage all ... service)

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Colorado?

For Remote B2B Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Colorado look for?

The top searched job categories for Remote B2B Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Remote B2B Customer Service jobs?

Cities in Colorado with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you

B2B Sales Representative (Remote) - Online Course for M&A Industry

Transworld Business Advisors- Rocky Mountain

On-site, Remote

$60K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

B2B Sales Representative
Transworld Business Advisors - Rocky Mountain is the top business brokerage firm in the Rocky Mountains and the number one Transworld franchise location in the world. We help entrepreneurs buy and sell businesses in Colorado, with a focus on helping family-owned and closely-held businesses with their strategic plans for the future. Our business is growing quickly and we are in need of B2B Sales Representatives that will help develop business and close clients for a new service offering we have through our sister company, Exit Factor. This role will report directly to the President and will be responsible for managing our pool of leads, cultivating new leads, outbound calls and closing sales for the online courses offered through Exit Factor, including Prep to Sell. We are looking for a self-motivated professional who can support our sales efforts by increasing leads and initial sales process for our clients. This position has great potential for growth within the firm and is a great platform to learn the business brokerage / M&A industry.
Role/Responsibilities:
  • Cultivate our current list of client leads with sales outreach
  • Utilize creative ideas to contact lackluster leads within our CRM system
  • Track and manage all client activity within the sales CRM
  • Phone qualifying leads and connecting them with broker team
  • Communicate with President regularly regarding the status of leads & activity
  • Generating new lead opportunities through cold calling and outreach
  • Manage time effectively

KNOWLEDGE, SKILLS, AND EXPERIENCE 'REQUIRED' FOR THE JOB:
  • 1-2 years experience in a sales role within a fast-growing organization a plus
  • Highly organized and motivated with an aptitude for problem-solving
  • Positive attitude, team-oriented, self-starter who can maximize the results of individual contributors to meet and exceed company sales targets
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Experience working within a sales CRM

Pay and Benefits
This position is full-time and can be a remote position, however, we do prefer to have someone located near one of our offices in Lakewood, CO or Dallas, TX. The salary is a combination of a base + commission determined closed deals, estimated total compensation between $60,000 and $100,000 depending on performance. Our office offers a number of benefits for employees including health care (50% paid), unlimited PTO, 401K with match (after one year service), defined-benefit plan (after three years service).

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