Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding ... Proven problem-solving, analytical, and decision-making skills in technical support environments
Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding ... Proven problem-solving, analytical, and decision-making skills in technical support environments
Program Manager - Aviation Environmental & Sustainability
Burlington, MA · On-site +1
$115K - $175K/yr
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
Quick apply
Program Manager - Aviation Environmental & Sustainability
Burlington, MA · On-site +1
$115K - $175K/yr
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
AAM & UAS Noise Expert - Aviation Projects
Burlington, MA · On-site +1
$55K - $175K/yr
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
AAM & UAS Noise Expert - Aviation Projects
Burlington, MA · On-site +1
$55K - $175K/yr
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Program Manager - Aviation Environmental & Sustainability
Burlington, MA · On-site +1
$115K - $175K/yr
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
Program Manager - Aviation Environmental & Sustainability
Burlington, MA · On-site +1
$115K - $175K/yr
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
This position may be remote or hybrid out of one of our seven office locations, reporting directly ... Strong skills in communication, negotiation, analysis, and problem-solving. * Experience mentoring ...
Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding ... Proven problem-solving, analytical, and decision-making skills in technical support environments
Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding ... Proven problem-solving, analytical, and decision-making skills in technical support environments
AAM & UAS Noise Expert - Aviation Projects
Burlington, MA · On-site +1
$55K - $175K/yr
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego ...
Quick apply
AAM & UAS Noise Expert - Aviation Projects
Burlington, MA · On-site +1
$55K - $175K/yr
Stay informed on industry developments and regulatory trends, noise analysis, and environmental ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego ...
Senior Congressional Affairs Analyst
Huntsville, AL · On-site +1
Huntsville, AL Schedule: Full Time; 8 hours per day in office (remote work is not authorized ... Expert knowledge of CPE Aviation program structure with emphasis on the mission, functions ...
Senior Congressional Affairs Analyst
Huntsville, AL · On-site +1
Huntsville, AL Schedule: Full Time; 8 hours per day in office (remote work is not authorized ... Expert knowledge of CPE Aviation program structure with emphasis on the mission, functions ...
Manufacturing Engineer
San Jose, CA · Remote
$85K - $110K/yr
Air Aviation is seeking a Manufacturing Engineer to support client projects on a part-time remote ... Responsibilities: * Perform engineering analysis, modeling, and design for assigned projects.
Manufacturing Engineer
San Jose, CA · Remote
$85K - $110K/yr
Air Aviation is seeking a Manufacturing Engineer to support client projects on a part-time remote ... Responsibilities: * Perform engineering analysis, modeling, and design for assigned projects.
Mid-Level Business Analyst
Herndon, VA · On-site +1
$85K - $102K/hr
However, remote and offsite support may be considered. WORK CONTEXT Most AQD Government employees ... Accurately create and maintain various master data tables related to aviation use within FBMS.
Mid-Level Business Analyst
Herndon, VA · On-site +1
$85K - $102K/hr
However, remote and offsite support may be considered. WORK CONTEXT Most AQD Government employees ... Accurately create and maintain various master data tables related to aviation use within FBMS.
Wildland Firefighter (Regional Aviation Safety Manager)
Ogden, UT · On-site +1
$97K - $146K/yr
Prepares comprehensive technical reports with details documenting analysis of aircraft accidents ... Willing to live/work in remote locations (volatile/unpredictable). * Some Fire positions may have ...
Wildland Firefighter (Regional Aviation Safety Manager)
Ogden, UT · On-site +1
$97K - $146K/yr
Prepares comprehensive technical reports with details documenting analysis of aircraft accidents ... Willing to live/work in remote locations (volatile/unpredictable). * Some Fire positions may have ...
This position is remote. What will you be doing? This position will be a key member of the UTRS Aviation Safety Technology team. Duties include: * Utilize software to analyze recorded aircraft ...
Quick apply
This position is remote. What will you be doing? This position will be a key member of the UTRS Aviation Safety Technology team. Duties include: * Utilize software to analyze recorded aircraft ...
Aviation Customer Manager
Maryville, TN · On-site +1
Coordinates local and remote resources to effectively meet customer needs. * Partners with ... Contributes to the development and analysis of Customer Service performance metrics (MOPs)
Aviation Customer Manager
Maryville, TN · On-site +1
Coordinates local and remote resources to effectively meet customer needs. * Partners with ... Contributes to the development and analysis of Customer Service performance metrics (MOPs)
Strong analytical skills in business and technical issues * Highly detail-oriented, diligent, and ... remote work not considered
Strong analytical skills in business and technical issues * Highly detail-oriented, diligent, and ... remote work not considered
EU Territory Manager
Boise, ID · Remote
$80K - $100K/yr
Based in EU; fully remote About the Role We are seeking a driven and experienced Territory Manager ... Develop market strategies, conduct competitive analysis, and identify growth opportunities
EU Territory Manager
Boise, ID · Remote
$80K - $100K/yr
Based in EU; fully remote About the Role We are seeking a driven and experienced Territory Manager ... Develop market strategies, conduct competitive analysis, and identify growth opportunities
Wildland Fire Fighter (Forest-Aviation Officer)
Redding, CA · On-site +1
$93K - $145K/yr
Conducts risk assessment analyses of aviation operations. Develops, implements, reviews, and ... Willing to live/work in remote locations (volatile/unpredictable). * Some Fire positions may have ...
Wildland Fire Fighter (Forest-Aviation Officer)
Redding, CA · On-site +1
$93K - $145K/yr
Conducts risk assessment analyses of aviation operations. Develops, implements, reviews, and ... Willing to live/work in remote locations (volatile/unpredictable). * Some Fire positions may have ...
Advanced Air Mobility & Unmanned Aerial Systems Technical Analyst
Burlington, MA · On-site +1
$55K - $175K/yr
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego ...
Quick apply
Advanced Air Mobility & Unmanned Aerial Systems Technical Analyst
Burlington, MA · On-site +1
$55K - $175K/yr
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego ...
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Advanced Air Mobility & Unmanned Aerial Systems Technical Analyst
Burlington, MA · On-site +1
$55K - $175K/yr
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Advanced Air Mobility & Unmanned Aerial Systems Technical Analyst
Burlington, MA · On-site +1
$55K - $175K/yr
Support technical planning and integration of advanced aviation systems into existing and future ... Remote, USA * Burlington, MA * Lake Oswego, OR * New York, NY * Anaheim, CA * San Diego, CA
Remote Aviation Analyst information
What is the difference between Remote Aviation Analyst vs Remote Flight Operations Coordinator?
| Aspect | Remote Aviation Analyst | Remote Flight Operations Coordinator |
|---|---|---|
| Required Credentials | Relevant aviation certifications, analytical skills | Flight operation certifications, coordination experience |
| Work Environment | Data analysis, reporting, research | Scheduling, communication, logistics management |
| Employer & Industry Usage | Airlines, aviation consultancies, logistics firms | Airlines, charter services, flight support companies |
The Remote Aviation Analyst primarily focuses on analyzing aviation data, market trends, and supporting strategic decisions, while the Remote Flight Operations Coordinator manages flight schedules, coordinates crews, and ensures smooth flight operations. Both roles require aviation knowledge and often work remotely for similar employers, but their core responsibilities differ in focus and daily tasks.
What are the key skills and qualifications needed to thrive as a Remote Aviation Analyst, and why are they important?
How do Remote Aviation Analysts typically collaborate with on-site teams and stakeholders?
What are Remote Aviation Analysts?

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 16 days ago
Job description
The Senior Field Support Engineer-Aviation is responsible for delivering high-quality technical support, troubleshooting, and customer service for aviation satellite communications and inflight connectivity systems. This role supports post-installation issues, onsite and remote technical assistance, customer and dealer training, and cross-functional efforts that help ensure product performance, customer satisfaction, and continuous improvement.
Are you a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment? Do you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset? If so, this opportunity may be a great fit.
COME ON BOARD THE GOGO FIELD SERVICE TEAM!
How will you make a difference?
- Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance
- Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility
- Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes
- Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support
- Document root cause findings, support testing and validation activities, and contribute to process and product support improvements
- Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards
- Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events
Qualifications
- Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training
- 5+ years of experience in the aviation industry
- 4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline preferred
- Must be located or willing to relocate in close proximity to a major airport near Wichita, Kansas for on-wing support multiple days per week at OEM facilities
- Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
- This is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing
Required Skills, Talents, & Experience
- Deep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies
- Hands-on experience with IP-based systems, including routers, switches, and telephony networks
- Thorough knowledge of VHF communication systems and data transmission over VHF mediums
- Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
- Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
- Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities
- Aptitude for maintaining confidentiality and handling sensitive customer information with discretion
Preferred Skills, Talents, & Experience
- Previous experience in a field service role supporting aviation connectivity or satellite communications solutions
- FAA Airframe & Powerplant (A&P) certification, EASA Aircraft Maintenance License, Cisco CCNA, Network+, or similar technical certification
- Proven problem-solving, analytical, and decision-making skills in technical support environments
- Ability to work independently, unsupervised, and effectively in remote locations
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and familiarity with CRM or case management tools such as Salesforce
- Experience with RF or network diagnostic equipment and troubleshooting satellite-based connectivity systems
- Demonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment
FAA Safety Sensitive Notice
This is a safety sensitive role that will require pre-employment drug test and random testing throughout your employment.
Equal Pay Disclosure(s)
Base Pay:
88,000.00 - 110,000.00 USD Annual
Target Annual Short-Term Incentive:
Bonus Plan at 10% (% of Annualized Base Pay)
Eligible for Incentive Stock Program:
Yes
Benefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
--- --- ---
Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).
About Gogo
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1991