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Remote Automotive Service Advisor Jobs in Chicago, IL

HMG Careers

Remote Sales and Service Advisor

Aurora, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Mokena, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Hillside, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Glenview, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Robbins, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Elgin, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Lisle, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Hammond, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Automotive Service Advisor information

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How much do remote automotive service advisor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote automotive service advisor in Chicago, IL is $26.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $30.72 per hour, depending on experience, location, and employer.

What is a remote automotive service advisor?

A Remote Automotive Service Advisor assists customers with vehicle maintenance and repair needs over the phone or online instead of in person at a dealership or repair shop. They communicate with customers to assess issues, provide service recommendations, schedule appointments, and coordinate with technicians. Strong automotive knowledge, customer service skills, and the ability to work independently are essential for this role.

What are the key skills and qualifications needed to thrive as a remote automotive service advisor?

To succeed as a Remote Automotive Service Advisor, you need in-depth automotive knowledge, strong diagnostic abilities, and experience in customer service, often supported by industry certifications or prior dealership experience. Familiarity with dealership management software (DMS), customer relationship management (CRM) systems, and remote communication tools such as phone, chat, and email is essential. Outstanding listening skills, patience, and the ability to explain technical details simply make an advisor excel in remote customer interactions. These skills are vital for delivering accurate service recommendations, building client trust, and ensuring smooth repair processes from a distance.

What are some of the unique challenges faced by remote automotive service advisors compared to onsite advisors?

Remote Automotive Service Advisors often face the challenge of troubleshooting customer concerns without direct access to the vehicle, relying solely on clear communication and detailed descriptions from clients. This requires a strong ability to ask the right questions and interpret symptoms accurately while building rapport and trust over digital channels. Additionally, remote advisors must manage time zones, stay organized across multiple platforms, and coordinate closely with onsite technicians to provide timely updates. While these challenges exist, many advisors find that developing strong digital communication skills and proactive workflows leads to excellent remote service and customer satisfaction.

What are the most commonly searched types of Automotive Service Advisor jobs in Chicago, IL?

The most popular types of Automotive Service Advisor jobs in Chicago, IL are:

What are popular job titles related to Remote Automotive Service Advisor jobs in Chicago, IL?

For Remote Automotive Service Advisor jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Service Advisor jobs in Chicago, IL look for?

The top searched job categories for Remote Automotive Service Advisor jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Automotive Service Advisor jobs?

Cities near Chicago, IL with the most Remote Automotive Service Advisor job openings:

Remote Automotive Service Advisor jobs near you
Infographic showing various Remote Automotive Service Advisor job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,611 per year, or $26.7 per hour.

Truck Service Advisor - Remote

Schaumburg, IL • On-site, Remote

Wheels, LLC
See more jobs at Wheels, LLCexternal

Full-time

Re-posted 15 days ago

Job description

Job Description:
JOB OVERVIEW
The role of the Truck Service Advisor is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of Wheels and within our clients' parameters. This specialized/technical position will spend much of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client's behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
  • Authorize mechanical repairs on behalf of Wheels' Clients
  • Ensure safety related and scheduled repairs are completed.
  • Approve proper repair based on mileage, months in service, and prior repair history.
  • Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
  • Adhere to current parts and labor reference guides for parts pricing and labor times.
  • Manage Client authorizations, limits, and instructions.
  • Conduct proper follow up on all down vehicles and pending transactions.
  • Resolve transaction discrepancies with vendors.
  • Escalate all Client approvals to team lead or mentor when required.
  • Document Client savings
  • Clearly and accurately document transaction in activity log
  • Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments."
  • Adhere to contact center scheduling and performance metrics.
  • Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
  • Understanding of Driver Services, Network Management, MAP & Collision functions
  • General knowledge of all Wheels departments
  • Other duties may be assigned

LEADERSHIP RESPONSIBILITIES
  • This position has no leadership responsibilities.

COMPETENCIES - SKILLS
  • Technical knowledge of automotive and truck repair
  • Knowledge of or hands on experience with:
  • Upfitting
  • Diesel engines
  • Air Brakes
  • Trailers
  • Refrigeration
  • Ability to manage truck roadside, towing, and rentals.
  • Ability to independently locate qualified truck vendors.
  • Ability to manage the Fleet authorization process.
  • Customer service oriented
  • Clear, concise communication, both verbally and in writing
  • Creative and efficient problem solving
  • Negotiation
  • Experience with industry labor guides, such as AllData
  • Ability to interpret Client specific instructions.
  • Proficient in Windows and Microsoft Office (Outlook)

EDUCATION AND EXPERIENCE
  • ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
  • Achieve required ASE certifications within 24-months of being hired.
  • Two (2) to four (4) years automotive and truck experience or equivalent technical education
  • High School diploma required - some college preferred
  • Fleet industry experience a plus

CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
  • Integrity - Always act with integrity and honesty.
  • One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
  • Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
  • Customer Success - Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
  • Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
  • Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
  • Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
  • Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This is a remote position.
Positions Type/Standard Schedule: This is a full-time position. Hours range from 5am central to 9pm central, Monday - Friday and 5am to 8pm central on Saturday and Sunday, depending on shift.
Travel: Occasional travel (less than 10%) is expected for this position to visit with client.
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
47,300-$66,200
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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