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Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP Support

Work From Home Opportunity - New Jersey & Virginia Residents Only

Pay Rate

• $16.67/hour - English Speaking
• $17.46/hour - English/Spanish Bilingual

Are you passionate about helping others and making a difference in people's lives? Join a team dedicated to supporting Virginia Medicaid and CHIP members by providing critical information, eligibility guidance, and enrollment assistance. This is an excellent opportunity to build a rewarding customer service career while working remotely from home.

About the Program

The Virginia Medicaid and CHIP Client Enrollment Center helps individuals and families understand their healthcare benefits and make informed decisions regarding available managed care plans. As a Senior Customer Support Representative (SR. CSR), you will serve as a trusted resource, helping callers navigate important healthcare information with professionalism, empathy, and accuracy.

What You'll Do

• Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits
• Assist callers with access-to-care concerns and escalated customer issues
• Handle inbound and outbound customer communications in a professional manner
• Process and review eligibility-related documentation, including income, identity, and verification records
• Research and resolve customer concerns while maintaining service excellence
• Learn and apply state program policies, procedures, and updates
• Accurately document customer interactions and case information
• Meet established quality, productivity, and attendance standards

Why Join Us?

• 100% Remote Work Opportunity
• Meaningful work supporting healthcare access for families
• Paid training provided
• Stable schedule with a respected national organization
• Opportunity to develop healthcare, customer service, and eligibility expertise
• Supportive team environment focused on customer success

Training Requirements

Training attendance is mandatory.

• Two-week paid training program
• 100% attendance required
• No time off permitted during training
• Candidates must be available for the entire training period
• Cameras must remain on throughout training and nesting
• Training schedule details will be provided prior to start

Candidates who miss training may be subject to removal from the program.

Work Schedule

Shifts will be assigned within the following operating hours:

• Monday through Friday: 8:00 AM - 7:00 PM EST
• Saturday: 9:00 AM - 12:00 PM EST

Flexibility to work assigned schedules during operating hours is required.

Qualifications

• High School Diploma or GED required
• Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities
• Ability to navigate multiple systems and applications simultaneously
• Strong attention to detail and documentation skills
• Ability to learn and apply detailed program policies and procedures
• Bilingual English/Spanish candidates are encouraged to apply

Remote Work Requirements

• Must reside in New Jersey or Virginia 
• Must provide and maintain equipment that meets established BYOD (Bring Your Own Device) requirements
• Reliable high-speed internet connection required
• Ability to work independently in a professional home office environment

Pre-Employment Requirements

Employment is contingent upon successful completion of all required pre-employment screenings and verifications, conducted in accordance with applicable federal, state, and local laws. Screening requirements may include criminal history review, employment and education verification, and other job-related background checks as permitted by law.

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Customer Service Representative
• Call Center Representative
• Healthcare Customer Service
• Medicaid or Medicare Support
• Eligibility Specialist
• Member Services Representative
• Benefits Coordinator
• Insurance Customer Support
• Client Services Representative

If you are customer-focused, detail-oriented, and committed to helping individuals access important healthcare resources, we encourage you to apply today.

Required Submission Documents

Please complete the following and submit ALL items in ONE email:

1. Internet Speed Test
   • Use: https://speed.cloudflare.com/
   • Must include full screenshot showing map & IP address
2. Computer Processor Screenshot - Minimum 16GB RAM (required) 
   • Find your processor details (Windows Key > Search "Processor") and send a screenshot 
3. Storage Availability Screenshot
   • Must show at least 30GB free space
4. Headset Photo
   • Clear image showing USB or audio jack connection
5. Updated Resume
   • Must highlight Customer Service experience (NOT retail or restaurant roles)

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.