Remote Assistant Jobs in Inman, SC (NOW HIRING)

Position Summary

The Assistant Account Manager will support the day-to-day administration of employee benefit plans and assist with account-management activities for assigned clients.
This position is responsible for processing new-hire enrollments, qualifying life events, employee terminations, eligibility changes, carrier updates, billing reconciliations, renewal data, benefit-plan builds, reporting, and client service requests.
The successful candidate will work across multiple platforms, including Employee Navigator, insurance carrier portals, payroll systems, Microsoft 365, and internal tracking tools. Accuracy, timely follow-up, clear communication, and careful documentation are essential to success.
This role is ideal for a professional who enjoys administrative and operational responsibilities, follows established procedures, and can independently manage multiple deadlines in a fully remote environment.
 
Key Responsibilities
Employee Benefits Administration

• Process employee benefit enrollments for newly hired employees.
• Process qualifying life events, including marriage, divorce, birth, adoption, and loss of other coverage.
• Process employee benefit terminations accurately and within required timelines.
• Manage eligibility changes, coverage updates, effective dates, and other enrollment transactions.
• Verify that benefit elections and employee information are complete and accurate.
• Track and collect beneficiary information.
• Update beneficiary records within the appropriate systems.
• Coordinate coverage terminations with insurance carriers for departing employees.
• Maintain clear documentation of all benefit transactions.
• Protect employee and client information in accordance with confidentiality requirements.

Employee Navigator Administration

• Support benefit-plan setup and renewal activities within Employee Navigator.
• Assist with building or updating benefit plans, eligibility rules, rates, classes, and enrollment information.
• Support new-hire, annual enrollment, and qualifying life event workflows.
• Review employee and plan data for accuracy.
• Troubleshoot enrollment and system-related issues.
• Resolve or escalate Employee Navigator service requests.
• Monitor transactions to ensure that changes are completed successfully.
• Support data consistency between Employee Navigator, carrier portals, payroll systems, and internal records.

Carrier and Vendor Coordination

• Access insurance carrier portals to process and monitor enrollments, terminations, and benefit changes.
• Communicate directly with insurance carriers regarding eligibility, enrollment, coverage, and service-related issues.
• Follow up on pending carrier transactions.
• Research discrepancies between carrier records and internal benefit systems.
• Obtain confirmation that requested changes have been completed.
• Assist benefit counselors with new-hire and termination notifications.
• Maintain professional relationships with carriers, vendors, and third-party partners.
• Escalate unresolved or time-sensitive issues appropriately.

Quoting and Renewal Support

• Gather employee census data and required renewal information.
• Review census information for completeness and accuracy.
• Assist with the preparation of quotes and renewal spreadsheets.
• Support new-group submissions and renewal documentation.
• Collect missing information from clients or internal team members.
• Organize benefit plan, enrollment, and carrier information for account managers.
• Ensure quotes, renewal materials, and submissions are completed within established deadlines.
• Maintain organized documentation for active and renewing groups.

Payroll System Support

• Access client payroll systems when required.
• Review payroll and benefit-related information for accuracy.
• Compare payroll deductions with benefit enrollments and carrier records.
• Identify missing information, inconsistencies, or discrepancies.
• Follow up with clients or internal stakeholders to obtain corrections.
• Document payroll-related findings and completed actions.
• Protect confidential payroll and employee information.

Billing and Financial Administration

• Reconcile insurance carrier invoices and billing statements.
• Compare carrier invoices with enrollment, termination, and eligibility records.
• Identify billing discrepancies, retroactive adjustments, missing employees, or incorrect coverage.
• Research the source of billing differences.
• Communicate with carriers and internal stakeholders to resolve discrepancies.
• Maintain accurate reconciliation records.
• Support invoice reviews for active and renewing groups.
• Escalate unresolved financial issues to the appropriate account manager.

Reporting and Account Tracking

• Prepare and maintain weekly new-hire tracking reports.
• Update internal account records, tracking tools, and activity logs.
• Monitor pending enrollments, terminations, qualifying life events, and carrier issues.
• Maintain accurate client and employee records.
• Track deadlines and outstanding action items.
• Support reporting requirements for the Benefits Administration team.
• Ensure information remains consistent across agency-management systems, carrier portals, payroll systems, and client files.
• Provide status updates to account managers and other internal stakeholders.

Client and Employee Service

• Provide prompt, accurate, and professional service to clients, employees, carriers, and internal team members.
• Respond to inquiries by email, phone, and virtual meetings.
• Assist with ID card requests, eligibility concerns, enrollment questions, and coverage-related service requests.
• Explain administrative procedures and next steps clearly.
• Follow up until issues are resolved or appropriately escalated.
• Maintain a professional and helpful communication style.
• Document all important communications and completed actions.
• Deliver service that supports client satisfaction and retention.

Additional Support

• Assist Account Managers and Benefits Administration team members with daily operational needs.
• Participate in team meetings, training sessions, and process-improvement initiatives.
• Support special projects related to account management and benefits administration.
• Identify opportunities to improve accuracy, efficiency, communication, and documentation.
• Perform other duties as assigned.

Required Qualifications
Must-Have Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities, transactions, and deadlines.
• Professional and service-oriented approach when communicating with clients, employees, carriers, and coworkers.
• Ability to work independently in a fully remote environment.
• Self-motivated and dependable work style.
• Strong follow-up and documentation habits.
• Proficiency with Microsoft 365, particularly Excel, Word, and Outlook.
• Ability to learn and navigate multiple systems, carrier portals, payroll platforms, and technology tools.
• Ability to handle confidential employee, benefit, payroll, and client information responsibly.
• Consistent availability during the required 8:30 AM to 5:00 PM Eastern Time schedule.

Preferred Qualifications

• Previous experience in employee benefits administration.
• Previous experience in insurance, account management, benefits operations, Human Resources, or a related field.
• Experience with Employee Navigator or a comparable benefits-administration platform.
• Familiarity with insurance carrier portals.
• Experience processing enrollments, qualifying life events, and coverage terminations.
• Experience supporting group benefit plan renewals.
• Experience gathering census information and preparing quote or renewal spreadsheets.
• Familiarity with client payroll systems.
• Experience reconciling carrier invoices or resolving billing discrepancies.
• Experience supporting multiple client accounts.
• Intermediate or advanced Microsoft Excel skills.
• Knowledge of employee benefit terminology, eligibility rules, effective dates, and enrollment processes.

Ideal Candidate Profile
The ideal candidate:

• Enjoys structured, administrative, and process-driven responsibilities.
• Pays close attention to names, dates, eligibility information, rates, and benefit elections.
• Understands that small data-entry errors can affect employee coverage or client billing.
• Communicates clearly and professionally through email.
• Follows up consistently with clients, carriers, employees, and internal team members.
• Can manage multiple accounts and deadlines without becoming disorganized.
• Works productively without continuous supervision.
• Is comfortable moving between Employee Navigator, carrier portals, payroll systems, spreadsheets, email, and internal tracking platforms.
• Takes ownership of service requests from initial receipt through resolution.
• Escalates issues appropriately rather than allowing them to remain unresolved.
• Maintains confidentiality when handling employee and client information.
• Demonstrates reliability and responsiveness in a remote setting.
• Is interested in developing a long-term career in employee benefits and account management.