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Remote Appointment Setter Call Center Jobs in Santa Rosa, CA

First American

Customer Welcome Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

Experience working in a call center, customer engagement, inside sales, or customer retention environment is a plus. Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable ...

All JobsAppointment Setter Call Center JobsRemote Appointment Setter Call Center JobsRemote Appointment Setter Call Center Jobs in Santa Rosa, CA

Remote Appointment Setter Call Center information

See Santa Rosa, CA salary details

$11

$26

$47

How much do remote appointment setter call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote appointment setter call center in Santa Rosa, CA is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $32.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Appointment Setter Call Center vs Remote Customer Service Representative?

AspectRemote Appointment Setter Call CenterRemote Customer Service Representative
Primary RoleScheduling appointments and leads for sales teamsHandling customer inquiries, support, and issue resolution
Required SkillsCommunication, persuasion, scheduling software familiarityCommunication, problem-solving, product knowledge
Work EnvironmentCall center or remote setup, focused on outbound callsRemote or call center, focused on inbound calls
Common Industry UsageSales, marketing, healthcareRetail, tech support, banking

While both roles involve communication over the phone remotely, the Remote Appointment Setter Call Center primarily focuses on scheduling appointments for sales or services, whereas the Remote Customer Service Representative handles customer inquiries and support. Both require strong communication skills and familiarity with call center tools, but their daily tasks and objectives differ significantly.

What are some common challenges faced by remote appointment setters working in a call center environment?

Remote appointment setters in a call center often face challenges such as managing time effectively without direct supervision, maintaining high motivation during repetitive tasks, and overcoming communication barriers when connecting with clients virtually. Additionally, they must handle frequent rejections and adapt quickly to different client personalities, all while meeting daily or weekly targets. Staying connected with team members through regular virtual meetings and using collaborative tools helps maintain a sense of teamwork and support.

How much do remote appointment setters make?

Remote appointment setters typically earn between $10 and $20 per hour, with some earning commissions or bonuses based on performance. Their total income can vary depending on experience, industry, and the number of appointments scheduled, with some earning around $25,000 to $50,000 annually. Strong communication skills and familiarity with CRM tools can enhance earning potential.

What is a remote appointment setter call center?

A Remote Appointment Setter Call Center is a team or organization where employees work remotely to contact potential clients, customers, or leads on behalf of a business. Their primary responsibility is to make outbound calls, qualify leads, and schedule appointments for sales representatives or service providers. These positions require strong communication skills, the ability to follow scripts, and proficiency with online scheduling tools. Working remotely allows appointment setters to perform their duties from any location with reliable internet access.

What are the key skills and qualifications needed to thrive as a remote appointment setter in a call center?

To excel as a Remote Appointment Setter in a Call Center, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and scheduling tools is typically required. Outstanding interpersonal skills, persistence, and adaptability help you build rapport with clients and handle rejection effectively. These skills and qualities are crucial for consistently securing appointments, maintaining customer satisfaction, and achieving team goals in a remote sales environment.

How do you become a remote appointment setter call center?

To become a remote appointment setter in a call center, you typically need good communication skills, a quiet work environment, and familiarity with phone and computer tools like CRM software. Many employers require a high school diploma or equivalent and may provide training on specific scripts and procedures. Having previous customer service or sales experience can also be beneficial.
What are popular job titles related to Remote Appointment Setter Call Center jobs in Santa Rosa, CA? For Remote Appointment Setter Call Center jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Appointment Setter Call Center jobs in Santa Rosa, CA look for? The top searched job categories for Remote Appointment Setter Call Center jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Appointment Setter Call Center jobs? Cities near Santa Rosa, CA with the most Remote Appointment Setter Call Center job openings:
Remote Appointment Setter Call Center jobs near you
Infographic showing various Remote Appointment Setter Call Center job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,164 per year, or $26.5 per hour.

Customer Welcome Specialist

First American

Santa Rosa, CA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoAt First American Home Warranty, we've been helping homeowners protect their homes with reliable home warranty solutions for more than 40 years. We pride ourselves on delivering exceptional customer experiences and building lasting relationships through every interaction.
As a Customer Welcome Specialist, you'll be the first point of contact for new customers, helping them understand their home warranty coverage and making them feel confident about their purchase.

How You'll Contribute

  • Initiate welcome calls to new home warranty customers within established service-level timeframes.
  • Create a positive first impression by providing a warm, friendly, and professional introduction.
  • Clearly explain home warranty coverage, benefits, and how customers can maximize the value of their plan.
  • Answer customer questions and resolve concerns, ensuring customers understand their coverage and feel confident using their warranty.
  • Introduce and promote the SafeStreets/ADT member benefit by confidently communicating its value and completing warm transfers to our ADT partner.
  • Recommend additional coverage options or service upgrades that enhance the customer's protection and overall experience when appropriate.
  • Accurately document customer interactions and maintain detailed records in company systems.
  • Partner with teammates and cross-functional departments to deliver a seamless customer experience.
  • Meet or exceed individual and team performance expectations, including call quality, customer satisfaction, SafeStreets transfer goals, and other sales and service metrics.

What You'll Bring

  • High school diploma or equivalent required
  • Minimum of one year of customer service experience.
  • Excellent customer service skills with a genuine passion for helping others.
  • Strong verbal communication and active listening skills.
  • Ability to confidently educate customers and effectively communicate product and service benefits.
  • Strong problem-solving skills with the ability to identify customer needs and provide appropriate solutions.
  • Exceptional attention to detail and organizational skills.
  • Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
  • Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Experience working in a call center, customer engagement, inside sales, or customer retention environment is a plus.
Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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