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Remote Appointment Setter Call Center Jobs in Indiana

AYS

Call center representative

Indianapolis, IN · Remote

$15.25 - $19/hr

About the job Call center representative Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We ...

Equiniti

$19/hr

... 100% remote EQ, Next Starts Now We are EQ, a fintech that connects the future of capital ... Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ...

Collins Mobile LLC

Call Center Representative

Marion, IN · Remote

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... The Remote Wireless Sales Representative is responsible for answering inbound sales calls in a ...

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$17/mo

Minnesota Job Summary Our Remote Wireless Sales Representative is a customer service and inbound sales focused role. The Remote Wireless Sales Representative is responsible for answering inbound ...

TransPerfect

Whether you're supporting a patient during a medical appointment or assisting someone in accessing ... This is a structured, call center-style role that goes beyond casual or conversational bilingualism.

TransPerfect

Whether you're supporting a patient during a medical appointment or assisting someone in accessing ... This is a structured, call center-style role that goes beyond casual or conversational bilingualism.

TransPerfect

Whether you're supporting a patient during a medical appointment or assisting someone in accessing ... This is a structured, call center-style role that goes beyond casual or conversational bilingualism.

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All JobsAppointment Setter Call Center JobsRemote Appointment Setter Call Center JobsRemote Appointment Setter Call Center Jobs in Indiana

Remote Appointment Setter Call Center information

How to make $1000 a week remote?

A remote appointment setter call center can earn $1000 a week by consistently making a high volume of qualified calls, improving communication and sales skills, and working full-time hours. Success depends on commission structures, pay rates per appointment or sale, and efficiency in scheduling appointments for clients.

What is the difference between Remote Appointment Setter Call Center vs Remote Customer Service Representative?

AspectRemote Appointment Setter Call CenterRemote Customer Service Representative
Primary RoleScheduling appointments and leads for sales teamsHandling customer inquiries, support, and issue resolution
Required SkillsCommunication, persuasion, scheduling software familiarityCommunication, problem-solving, product knowledge
Work EnvironmentCall center or remote setup, focused on outbound callsRemote or call center, focused on inbound calls
Common Industry UsageSales, marketing, healthcareRetail, tech support, banking

While both roles involve communication over the phone remotely, the Remote Appointment Setter Call Center primarily focuses on scheduling appointments for sales or services, whereas the Remote Customer Service Representative handles customer inquiries and support. Both require strong communication skills and familiarity with call center tools, but their daily tasks and objectives differ significantly.

How do I become a remote appointment setter?

To become a remote appointment setter, you typically need strong communication skills, familiarity with customer relationship management (CRM) tools, and the ability to handle calls professionally. Many employers require a high school diploma or equivalent and may provide training on specific scripts or software. Having a quiet workspace and reliable internet connection is also essential for success in this role.

How can I make $2000 a week working from home?

A remote appointment setter call center can potentially earn $2000 a week by consistently booking high-value appointments, working full-time hours, and developing strong communication and sales skills. Increasing productivity, gaining experience, and working for companies that offer commission or performance-based pay can also boost earnings. However, achieving this income level typically requires dedication, efficiency, and sometimes multiple clients or roles.

Are remote appointment setter jobs legit?

Remote appointment setter jobs are legitimate roles in sales and customer service that involve scheduling appointments over the phone or online. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and be cautious of scams promising high pay for minimal work.

What are some common challenges faced by remote appointment setters working in a call center environment?

Remote appointment setters in a call center often face challenges such as managing time effectively without direct supervision, maintaining high motivation during repetitive tasks, and overcoming communication barriers when connecting with clients virtually. Additionally, they must handle frequent rejections and adapt quickly to different client personalities, all while meeting daily or weekly targets. Staying connected with team members through regular virtual meetings and using collaborative tools helps maintain a sense of teamwork and support.

What is a Remote Appointment Setter Call Center?

A Remote Appointment Setter Call Center is a team or organization where employees work remotely to contact potential clients, customers, or leads on behalf of a business. Their primary responsibility is to make outbound calls, qualify leads, and schedule appointments for sales representatives or service providers. These positions require strong communication skills, the ability to follow scripts, and proficiency with online scheduling tools. Working remotely allows appointment setters to perform their duties from any location with reliable internet access.

What are the key skills and qualifications needed to thrive as a Remote Appointment Setter in a Call Center, and why are they important?

To excel as a Remote Appointment Setter in a Call Center, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and scheduling tools is typically required. Outstanding interpersonal skills, persistence, and adaptability help you build rapport with clients and handle rejection effectively. These skills and qualities are crucial for consistently securing appointments, maintaining customer satisfaction, and achieving team goals in a remote sales environment.
What are popular job titles related to Remote Appointment Setter Call Center jobs in Indiana? For Remote Appointment Setter Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Appointment Setter Call Center jobs in Indiana look for? The top searched job categories for Remote Appointment Setter Call Center jobs in Indiana are:
What cities in Indiana are hiring for Remote Appointment Setter Call Center jobs? Cities in Indiana with the most Remote Appointment Setter Call Center job openings:
Remote Appointment Setter Call Center jobs near you

Call Center Manager - Remote Full Time

Skilled Nursing Facility in Fort Wayne

Fort Wayne, IN • Remote

Full-time

Posted 23 days ago

Job description

Call Center Manager

Remote | Full-Time | Management | Substance Use / Behavioral Health

About Us

Strive Recovery is a results-driven residential substance use treatment facility providing 3.5 (Clinically Managed High-Intensity Residential) and 3.1 (Clinically Managed Low-Intensity Residential) levels of care. We are on a mission to build elite, compassionate teams that transform lives — and we need an all-star Call Center Manager to lead that charge.

Role Overview

We are seeking a high-performance, hands-on Call Center Manager to remotely lead our admissions and outreach call center team. This is a working management role — you will not only direct and develop your team of 5+ direct reports, but actively participate in call operations while driving accountability, quality, and results across all inbound and outbound call efforts.

The ideal candidate is an energetic, organized leader with a proven record in behavioral health or substance use treatment call environments — someone who builds championship-caliber teams, owns the numbers, and thrives in a fast-paced remote setting.

Key Responsibilities

Team Leadership & Development

• Directly manage, coach, and develop a remote team of 5+ call center staff

• Set a high-performance culture rooted in accountability, urgency, and compassion

• Conduct regular 1:1s, team huddles, call reviews, and performance evaluations

• Design and implement onboarding, ongoing training, and skills development programs

• Identify and cultivate top talent; build bench strength for an all-star team

Operations & Process Management

• Establish and enforce call center SOPs, policies, and coverage schedules

• Oversee and optimize systems, technology, and workflows to maximize efficiency

• Ensure adequate staffing and coverage across all shifts and call queues

• Manage call routing, queue management, and escalation protocols

• Monitor real-time and historical performance data; generate reports for leadership

Quality Assurance & Accountability

• Maintain rigorous QA standards for all inbound and outbound call activity

• Listen to recorded calls, provide timely feedback, and enforce service quality benchmarks

• Hold team members accountable to KPIs including conversion rates, response times, and follow-up completion

• Address performance issues swiftly and constructively to protect team output

Verification of Benefits (VOB) Oversight

• Oversee and ensure accurate, timely completion of insurance verification of benefits for all prospective patients

• Train staff on VOB processes and ensure compliance with payer requirements

• Resolve complex VOB issues and serve as an escalation point for insurance-related questions

Admissions & Outreach

• Drive inbound admissions inquiries through responsive, empathetic, and effective call handling

• Lead and monitor outbound call campaigns to referral sources and prospective patients

• Collaborate cross-functionally with clinical, admissions, and business development teams

• Address urgent issues — including after-hours situations — with appropriate speed and judgment

Requirements

Experience

• 2+ years of call center management experience specifically within a residential substance use treatment facility

• Demonstrated experience at 3.5 (Clinically Managed High-Intensity Residential) level of care; familiarity with 3.1 level of care preferred

• Minimum 5 direct reports managed in a call center environment

• Proven experience running Verification of Benefits (VOB) processes

• Track record of managing and leading remote teams effectively

Skills & Competencies

• Strong command of call center systems, CRMs, and remote communication tools

• Ability to design and implement processes, policies, and training programs from the ground up

• Exceptional organizational and time management skills with ability to prioritize competing demands

• High sense of urgency — comfortable making quick decisions and resolving issues in real time

• Excellent written and verbal communication skills

• Data-driven mindset with the ability to interpret metrics and translate them into action

• Deep understanding of behavioral health admissions, insurance landscape, and patient intake

What We Offer

• Fully remote position with a mission-driven, passionate team

• Competitive compensation commensurate with experience

• Opportunity to build and shape a best-in-class call center from a leadership position

• Collaborative, high-growth environment where your impact is visible and valued

• The chance to contribute meaningfully to patient access to life-saving addiction treatment

How to Apply

If you are a driven call center leader with substance use treatment experience and the passion to build an elite team, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience — including your VOB background and the levels of care you have worked with.

Apply directly through Indeed or Strive Recovery website. We look forward to connecting with you.

Strive is an equal opportunity employer

#IND