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Remote Application Support Manager Jobs in Washington, DC

Koniag, Inc.

Senior Technology Developer (REMOTE)

Chantilly, VA · On-site +1

$55.75 - $73.75/hr

... Application Support: * Support enterprise applications including:AI-powered analytics and ... Support efficient management across hundreds of active applications through intelligent automation ...

kgs

Senior Technology Developer (REMOTE)

Chantilly, VA · On-site +1

$55.75 - $73.75/hr

... Application Support: * Support enterprise applications including:AI-powered analytics and ... Support efficient management across hundreds of active applications through intelligent automation ...

Hathiant

Sr Storyblok Developer

Herndon, VA · Remote

$55.75 - $73.75/hr

Remote Description Hathiant is seeking qualified professionals to support the Grants.gov ... post, manage, and process grant application packages. The selected candidate will support the ...

Hunted Labs

General Interest Application

Mclean, VA · On-site +1

Tyson's Corner, VA (hybrid) or Remote (in United States) The Role: Don't see the right role but ... Unlimited PTO, with management approval. * Opportunities for professional development and continued ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Ability to work independently, manage time effectively, and prioritize tasks. • Customer Service:

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Washington, DC

Remote Application Support Manager information

See Washington, DC salary details

$69.1K

$121.2K

$187.4K

How much do remote application support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote application support manager in Washington, DC is $121,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,300.00 and $143,800.00 per year, depending on experience, location, and employer.

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in Washington, DC?

For Remote Application Support Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Washington, DC look for?

The top searched job categories for Remote Application Support Manager jobs in Washington, DC are:

Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Washington, DC as of August 2026, with employment types broken down into 74% Full Time, 15% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $121,204 per year, or $58.3 per hour.

Senior Technology Developer (REMOTE)

Koniag, Inc.

Chantilly, VA • On-site, Remote

$55.75 - $73.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 hours ago

Job description

Kadiak, LLC a Koniag Government Services company, is seeking a Senior Technology Developer to support Kadiak and our government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
We are seeking a Senior Technology Developer to join team in direct support in a hybrid role that combines advanced technical expertise with strategic program management capabilities. The aim is to drive innovation across multiple technology platforms. The successful candidate will lead cross-functional teams, facilitate technology adoption, and deliver mission-critical solutions including ServiceNow Enterprise Platform, AI-driven initiatives, and Salesforce implementations.
Key Responsibilities:
Technology Leadership & Development
  • ServiceNow Platform Excellence: Develop and maintain high-quality ServiceNow applications that meet consumers' needs and enable mission outcomes
  • Artificial Intelligence Integration: Lead AI/ML initiatives to enhance enterprise platforms, automate processes, and improve user experience across DOE systems
  • Multi-Platform Architecture: Orchestrate technology solutions across ServiceNow, Salesforce, AI platforms, and emerging technologies

Program Management & Strategic Facilitation:
  • Cross-Platform Project Management: Lead complex, multi-technology projects involving ServiceNow, Salesforce, AI implementations, and system integrations
  • Resource Coordination: Act as technical facilitator connecting business requirements with appropriate technical resources and subject matter experts
  • Stakeholder Management: Interface with executive leadership, technical teams, and end-users to ensure alignment between technology solutions and mission objectives
  • Technology Roadmap Development: Create and maintain strategic technology roadmaps incorporating AI, Salesforce, ServiceNow, and emerging platform capabilities

Mission-Critical Application Support:
  • Support enterprise applications including:AI-powered analytics and automation solutions
  • Stand up and integrate both ServiceNow and other applications including FreshWorks, Rocket Lane, and AI-enhanced tools.
  • Ensure delivery of solutions that advance the client's mission through effective information management

Excelling as Stewards of Enterprise IT Resources:
  • AI-Driven Optimization: Implement artificial intelligence solutions for platform consolidation, predictive analytics, and automated resource management
  • Cross-Platform Efficiency: Support efficient management across hundreds of active applications through intelligent automation and streamlined workflows
  • Zero-Downtime Migrations: Lead application migration projects while maintaining 100% operational continuity

Enhancing Information Security:
  • Enterprise Security Architecture: Implement security measures across ServiceNow, Salesforce, AI platforms, and integrated systems
  • AI Security & Ethics: Ensure responsible AI implementation with appropriate governance, bias mitigation, and security controls
  • Authentication & Authorization: Support authentication implementation and Salesforce security model optimization
  • Compliance Leadership: Ensure federal standards adherence across all technology platforms and AI implementations

Investing in Our Workforce and Partners:
  • Technical Mentorship: Provide guidance across ServiceNow, Salesforce, AI technologies, and project management methodologies
  • Knowledge Transfer Programs: Establish centers of excellence for emerging technologies and cross-platform integration
  • Partner Ecosystem Management: Foster relationships with technology vendors, integration partners, and federal agencies
  • Innovation Culture:Champion adoption of AI, advanced analytics, and next-generation platform capabilities

Preferred Qualifications:
Technical Expertise:
  • Bachelor's degree in Computer Science, Information Technology, Data Science, or related field
  • ServiceNow Mastery: 5+ years of ServiceNow development experience with proven enterprise-scale implementations
  • AI/ML Proficiency: 3+ years implementing AI solutions, machine learning models, or intelligent automation in enterprise environments
  • Programming & Integration: Proficiency in JavaScript, Python, REST/SOAP APIs, and multi-platform integration architectures

Program Management:
  • Project Leadership: 5+ years leading cross-functional technology projects with budgets exceeding $1M
  • Agile/Hybrid Methodologies: Certified in PMP, Agile, Scrum, or equivalent project management frameworks
  • Stakeholder Management: Proven experience managing executive-level stakeholders and technical teams simultaneously
  • Federal Compliance: Experience with federal requirements, cybersecurity frameworks, and government IT governance
  • Advanced Certifications: ServiceNow CSA/CAD, Salesforce Platform Developer/Administrator, AI/ML certifications (AWS, Azure, Google Cloud)
  • Federal AI Experience: Experience implementing AI solutions in government environments with appropriate governance and ethical considerations
  • Large-Scale Implementations: Experience supporting 1,000+ user environments across multiple technology platforms
  • Energy Sector Knowledge: Familiarity with government operations, energy initiatives, or federal agency digital transformation
  • Advanced Degree: Master's in Technology Management, Data Science, or MBA with technology focus

Performance Expectations:
  • Platform Excellence: Maintain 100% uptime across ServiceNow, Salesforce, and AI-powered systems
  • User Experience: Support 1.4+ million user interactions with enhanced functionality through AI and automation
  • Innovation Delivery: Successfully implement at least 2 AI initiatives and 1 major Salesforce integration annually
  • Cost Optimization: Demonstrate measurable ROI improvements through intelligent automation and platform optimization
  • Team Development: Establish technical excellence programs and mentor 5+ team members in emerging technologies
  • Compliance & Security: Maintain federal compliance across all technology platforms while strengthening cybersecurity posture

Security Requirement:
  • Ability to obtain a public trust

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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