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Remote Application Support Engineer Jobs in Herrin, IL

ATLAS CPAs & Advisors PLLC

Audit Manager

Marion, IL · Remote

$106K - $139K/yr

Support internal workflow and staff development initiatives; * Contribute to business development ... APPLICATION DEADLINE We accept applications on an ongoing basis. This position will remain open ...

ATLAS Navigators LLC

Audit Manager

Marion, IL · On-site +1

$96K - $126K/yr

Support internal workflow and staff development initiatives; * Contribute to business development ... APPLICATION DEADLINE We accept applications on an ongoing basis. This position will remain open ...

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Remote Application Support Engineer information

See Herrin, IL salary details

$17

$47

$71

How much do remote application support engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote application support engineer in Herrin, IL is $47.75, according to ZipRecruiter salary data. Most workers in this role earn between $38.08 and $55.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What cities near Herrin, IL are hiring for Remote Application Support Engineer jobs? Cities near Herrin, IL with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you

Customer Support Specialist - Remote

WLC Management Firm LLC

Harrisburg, IL • On-site, Remote

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families. WLC Law Frrm family is committed to providing you or your loved one with the utmost quality care in southern Illinois assisted living options. The staff at each facility understands the importance of balancing quality of life, dignity, care, and respect. No matter if it is short-term rehabilitation or a long-term stay, we welcome you to experience our high standards of care. Our rooms and shared areas have been updated to be more comfortable, functional, and feature the comforts of home. It’s our focus to make our home, your home.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US.

Who You Are

You are someone who genuinely cares about helping people and takes pride in delivering a high-quality customer experience. You approach problems with curiosity and a willingness to learn, and you are excited to build your skills in a fast-paced support environment.

You demonstrate strong attention to detail and can follow processes and instructions accurately, ensuring customers receive clear and correct guidance. You communicate thoughtfully and clearly, adapting your approach across chat, email, and phone.

You take ownership of your work and can be relied on to follow through on tasks and customer issues end-to-end. You are organized, manage your time effectively, and can handle a high volume of work while maintaining quality.

You are open to feedback and motivated to improve every day—quickly building product knowledge, strengthening your troubleshooting skills, and becoming more efficient over time.

What You’ll Do

  • Support customers (administrators, teachers, and families) across chat, email, and phone in a high-volume environment
  • Troubleshoot product and usage issues, using available resources to identify root causes and guide customers to a resolution
  • Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action
  • Own customer issues from start to finish, following through until fully resolved
  • Build deep knowledge of the WLC Law Firm platform and stay up to date on product updates
  • Maintain strong performance against key goals (e.g., responsiveness, quality, and productivity)
  • Apply attention to detail when documenting cases, following workflows, and executing processes accurately
  • Prioritize and manage multiple conversations and tasks simultaneously while maintaining a high bar for quality
  • Partner cross-functionally (e.g., Customer Success, Product, Engineering) to escalate and resolve issues when needed
  • Identify patterns or recurring issues and contribute ideas to improve processes and the customer experience

What You Bring

  • 1+ year of experience in customer service, support, or a similar customer-facing role (or relevant experience in education/childcare)
  • Demonstrated ability to communicate clearly and effectively in writing and verbally
  • Experience following structured processes and instructions with strong attention to detail
  • Proven ability to manage multiple priorities and stay organized in a fast-paced environment
  • Experience solving problems and helping customers navigate issues or questions
  • Comfort using or learning new tools and systems (e.g., support platforms, CRMs, internal tools)

Nice To Have

  • Experience in a high-volume support environment
  • Familiarity with tools like Zendesk, Intercom, or Salesforce
  • Experience working in education or with educators/families

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Apply