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Remote Application Support Engineer Jobs in Herrin, IL

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Remote Application Support Engineer information

See Herrin, IL salary details

$17

$47

$71

How much do remote application support engineer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote application support engineer in Herrin, IL is $47.75, according to ZipRecruiter salary data. Most workers in this role earn between $38.08 and $55.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What cities near Herrin, IL are hiring for Remote Application Support Engineer jobs? Cities near Herrin, IL with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you

Remote Client Solutions Specialist (Licensed - P&C + Life/Health)

Eclipse Insurance Agency

Du Quoin, IL • Remote

$50K - $150K/yr

Full-time

Retirement, PTO

Posted 20 days ago

Job description

Are you a licensed insurance professional who thrives on solving problems and following clear systems? Eclipse Insurance Agency, an award-winning digital agency and sister companies are expanding and were hiring a Client Solutions Specialist to join our team and help new clients navigate their insurance options using structured tools and guided sales pipelines.

We provide the tools, tech, leads, and training you focus on following the process and helping clients get covered.

If you're licensed, process-driven, and ready to grow in a remote role that rewards consistency wed love to hear from you. Lots of growth opportunity with our agency & related businesses.

Apply now to be part of whats next.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Guide clients through pre-built quoting and enrollment workflows
  • Work qualified leads daily in our CRM (AgencyZoom) full training provided
  • Communicate with clients via phone, text, email, and video
  • Present policies using QuoteVids (training provided)
  • Follow internal agency scripts and process checklists
  • Collaborate with our support and service team for seamless handoffs

Requirements
  • Active P&C and Life/Health license
  • Preferred: Familiarity with QuoteVids, AgencyZoom, or similar platforms
  • Willing to obtain an Illinois non-resident license (well help with this)
  • Strong computer skills and comfort using digital tools & CRMs
  • Ability to follow structured steps and stay organized
  • Sales experience is a plus, but not required
  • Complete assessment that will be sent to you after this application