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Remote Application Support Engineer Jobs in Dover, DE

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · Remote

In the Support Engineer position, you will be directly in touch with our customers, which range ... Able to thrive in a remote working environment including work time, communication both internally ...

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · On-site +1

In the Support Engineer position, you will be directly in touch with our customers, which range ... Able to thrive in a remote working environment including work time, communication both internally ...

Corporation Service Company

Senior Systems Engineer

Dover, DE · On-site +1

$104K - $142K/yr

... Remote If you like finding and implementing innovative solutions, you'll fit in perfectly at CSC ... Designing, implementing, and supporting network infrastructure solutions utilizing Cisco, F5, Palo ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Complete an application and pass a background check. * Sign an Independent Contractor Agreement.

Talkiatry

Psychiatrist (Remote)

Dover, DE · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... If you need a reasonable accommodation to complete the application or interview process, please ...

Dutch

Virtual Care Veterinarian (Remote)

Dover, DE · Remote

$50 - $80/hr

This is a flexible, remote opportunity ideal for veterinarians looking to pick up additional work ... the application. We may use artificial intelligence (AI) tools to support parts of the hiring ...

Mavik Labs LLC

Golang Developer Web3 Experiance

Dover, DE · On-site +1

$120K - $156K/yr

... application designed to serve millions of users, and we need a talented Senior Go Engineer to join ... Enjoy remote work options and a flexible schedule, allowing you to work from anywhere. If you're ...

ITW Avery Weigh-Tronix

Dillon Product Manager

DE · Remote

$80K - $121K/yr

... Support, Engineering, or Marketing * Must be proactive and display a high level of initiative ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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All JobsApplication Support Engineer JobsRemote Application Support Engineer JobsRemote Application Support Engineer Jobs in Dover, DE

Remote Application Support Engineer information

See Dover, DE salary details

$18

$48

$72

How much do remote application support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote application support engineer in Dover, DE is $48.51, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What job categories do people searching Remote Application Support Engineer jobs in Dover, DE look for? The top searched job categories for Remote Application Support Engineer jobs in Dover, DE are:
What cities near Dover, DE are hiring for Remote Application Support Engineer jobs? Cities near Dover, DE with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you

Jr. Customer Support Engineer

NDM Global Inc

Dover, DE • Remote

Full-time

Re-posted 19 days ago

Job description

Company Description

NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level. 

We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment. 

Job Description

We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.

Applicants must be eligible to work and currently live in the Western United States. 

Duties and Responsibilities

  • Take ownership to timely resolution of customer inquiries
  • Investigate and troubleshoot customer inquiries 
  • Assist customers to solutions in a timely manner
  • Testing product/software change requests
  • Develop and maintain product documentation
  • Develop training materials, how to guides, solution articles, etc. to support product end users
  • Operate as a subject matter expert on our software products
  • Provide feedback and feature suggestions to improve overall usability of our software products
  • Continuous monitoring of systems utilized
  • Provide excellent customer support
  • Communicate in a clear and professional manner both internally and externally
  • Utilize technical documentation to investigate and resolve problems
  • Actively look for ways to improve and help customers.
Qualifications

Requirements

  • High School Diploma or equivalent
  • Minimum of 6 months experience in SaaS product based customer service role
  • Must live in the Western United States

Skills and Qualifications

  • Self starter mindset
  • Problem solving mentality
  • Excellent communication skills (oral and written)
  • Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
Additional Information

All your information will be kept confidential according to EEO guidelines.

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