Remote Application Support Engineer Jobs in Annapolis, MD

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Software Application Specialist will manage the deployment processes of Motorola's public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of the software applications.

Remote position with ability to travel extensively (up to 75%) throughout North America to support on-site client engagements, oversee project implementation, and meet business objectives.

Key Responsibilities:

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer's current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.

• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola's mission-critical software solutions to address identified needs and optimize operational efficiency.

• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.

• Training Development and Orientation: Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.

• User Acceptance Testing (UAT) Facilitation: Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project's Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.

• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola's highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.

• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.

• Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

Preferred Qualifications:

• 3+ years' experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

Target Base Salary Range: $75,000-$85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-REMOTE

• High School diploma, Associates, Bachelor's degree in Engineering, Information Technology, Project Management, or 3 years of experience in a Public Safety Information technology environment.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.