ZipRecruiter

Log In

2

Remote Apple Support Jobs in Springfield, MA (NOW HIRING)

People also search for

All JobsApple Support JobsRemote Apple Support JobsRemote Apple Support Jobs in Springfield, MA

Remote Apple Support information

See Springfield, MA salary details

$11

$18

$26

How much do remote apple support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote apple support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is a Remote Apple Support job?

A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive in the Remote Apple Support position, and why are they important?

To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.

What does a typical workday look like for someone in a Remote Apple Support position?

A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.
More about Remote Apple Support jobs
What are popular job titles related to Remote Apple Support jobs in Springfield, MA? For Remote Apple Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Apple Support jobs in Springfield, MA look for? The top searched job categories for Remote Apple Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Apple Support jobs? Cities near Springfield, MA with the most Remote Apple Support job openings:
Remote Apple Support jobs near you
Infographic showing various Remote Apple Support job openings in Springfield, MA as of May 2026, with employment types broken down into 92% Full Time, 2% Part Time, 1% Temporary, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Software Engineer, iOS Core Product - Hartford, CT, USA

Speechify

Hartford, CT • Remote

$141.20K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You'll Do

  • Opportunity to lead key engineering and product decisions
  • Actively shipping production code for the Speechify iOS app
  • Work within a dedicated product team
  • Participate in product discussions to shape the product roadmap
  • Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

  • Experience. You've worked on products that scaled to a large user base
  • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
  • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
  • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
  • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
  • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
  • Technical skills. Swift, SwiftUI

Technical Requirements:

  • Swift Programming Language
  • SwiftUI experience
  • Experience in Multithreading Programming
  • Working with CI/CD infrastructure
  • Experience with Fastlane
  • SOLID principles, the ability to write every single class according to SOLID
  • Experience with Git and understanding of different Git strategies

What We offer:

  • A fast-growing environment where you can help shape the company and product
  • An entrepreneurial crew that supports risk, intuition, and hustle
  • The opportunity to make a big impact in a transformative industry
  • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
  • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
  • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
  • Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio 

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you're a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don't forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Apply