Remote Apac Customer Service Jobs in San Ramon, CA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations

• Remote, India

Responsibilities

• Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.
• This role is both a people leadership role and a commercial technical leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes.
• Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
• Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
• Partner with Account Executives to drive technical validation and help close new business.
• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
• Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
• Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
• Hire, retain, and develop top CE talent; build succession plans and bench strength.
• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
• Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.

Desirable Skills, Knowledge, and Experience

• Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
• Experience working with enterprise customers in India or APAC.
• Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
• Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.
• Experience with hyperscaler ecosystems or cybersecurity vendors.
• Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway. Applied AI experience, including prompt engineering, LLM orchestration, or RAG.
• Coding/scripting fluency in Python, JavaScript, or similar languages.
• Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.