ZipRecruiter

Log In

2

Remote Ancestry Customer Service Jobs in Springville, UT

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Help build the next generation of services at Ancestry * AI Orchestration & Oversight: Shift from ... helping our customers tell their own stories, while supporting a brand recognized and trusted ...

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Help build the next generation of services at Ancestry * AI Orchestration & Oversight: Shift from ... helping our customers tell their own stories, while supporting a brand recognized and trusted ...

Ancestry

Senior Software Engineer

Draper, UT · Remote

$120K - $135K/yr

Help build the next generation of services at Ancestry * AI Orchestration & Oversight: Shift from ... helping our customers tell their own stories, while supporting a brand recognized and trusted ...

Ancestry, Inc.

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Help build the next generation of services at Ancestry * AI Orchestration & Oversight: Shift from ... helping our customers tell their own stories, while supporting a brand recognized and trusted ...

Ancestry

Genealogist Research, Heir Research

Draper, UT · On-site +1

$51K - $65K/yr

... growing DNA network, customers can discover their family story and gain a new level of ... products and services reflect the global and diverse clients we serve. Ancestry encourages ...

Ancestry

Senior Strategic Partnerships Manager

Lehi, UT · Remote

$106K - $118K/yr

Every idea and perspective is valued so that our products and services reflect the global and ... Leverage Ancestry's unique market position to enter and expand within new customer segments through ...

Ancestry

Genealogist Research, Heir Research

Draper, UT · On-site +1

$51K - $65K/yr

... growing DNA network, customers can discover their family story and gain a new level of ... products and services reflect the global and diverse clients we serve. Ancestry encourages ...

Ancestry

Content Writer - Contextual Content

Lehi, UT · Remote

$25 - $155/hr

... growing DNA network, customers can discover their family story and gain a new level of ... products and services reflect the global and diverse clients we serve. Ancestry encourages ...

Ancestry

Senior Commercial Counsel

Lehi, UT · Remote

$142K - $194K/yr

... products and services reflect the global and diverse clients we serve. Ancestry encourages ... customers' genetic and personal data. This is an AI-forward role. We expect you to use AI and to ...

next page

Showing results 1-20

All JobsAncestry Customer Service JobsRemote Ancestry Customer Service JobsRemote Ancestry Customer Service Jobs in Springville, UT

Remote Ancestry Customer Service information

See Springville, UT salary details

$9

$17

$25

How much do remote ancestry customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote ancestry customer service in Springville, UT is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a Remote Ancestry Customer Service representative?

Remote Ancestry Customer Service representatives are professionals who assist customers with inquiries and issues related to genealogy and ancestry services, typically working from home or another remote location. They help users navigate ancestry platforms, interpret DNA results, update family trees, and resolve account or technical problems. These representatives use phone, email, or live chat to provide support, ensuring a positive customer experience. They require strong communication skills, familiarity with ancestry tools, and the ability to troubleshoot common customer concerns.

What skills and qualifications are needed to be a Remote Ancestry Customer Service representative?

To thrive as a Remote Ancestry Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with genealogy concepts, typically supported by a high school diploma or relevant experience. Proficiency with CRM software, online chat platforms, and ancestry research tools is commonly required. Patience, empathy, and active listening are standout soft skills for assisting customers with sensitive or complex family history inquiries. These skills and qualities are crucial to ensure accurate support, customer satisfaction, and a positive experience for users seeking personal and meaningful genealogical information.

What are common challenges faced by Remote Ancestry Customer Service representatives, and how are they addressed?

Remote Ancestry Customer Service representatives often encounter challenges such as guiding customers through complex genealogical information, handling sensitive family topics, and navigating technical issues with online platforms. To address these, team members receive specialized training in both genealogy basics and customer empathy, and they have access to detailed resources and escalation support. Regular team meetings and knowledge-sharing sessions also help representatives stay updated and troubleshoot unique cases effectively, ensuring a supportive remote work environment.

What is the difference between Remote Ancestry Customer Service vs Remote Ancestry Sales Representative?

AspectRemote Ancestry Customer ServiceRemote Ancestry Sales Representative
CredentialsBasic customer service skills, sometimes CRM software knowledgeSales experience, communication skills, CRM familiarity
Work EnvironmentRemote, customer support center or home officeRemote, sales-focused environment, often with client interaction
Employer & Industry UsageUsed across genealogy, heritage, and subscription servicesCommon in genealogy, subscription services, and direct sales roles
Search & Comparison IntentCustomer support roles, service jobs, remote customer serviceSales roles, remote sales jobs, customer acquisition

Remote Ancestry Customer Service focuses on assisting customers with inquiries, troubleshooting, and support, while Remote Ancestry Sales Representative emphasizes promoting services, closing sales, and expanding customer base. Both roles are remote and require communication skills, but they serve different functions within the same industry.

What are popular job titles related to Remote Ancestry Customer Service jobs in Springville, UT?

For Remote Ancestry Customer Service jobs in Springville, UT, the most frequently searched job titles are:

What job categories do people searching Remote Ancestry Customer Service jobs in Springville, UT look for?

The top searched job categories for Remote Ancestry Customer Service jobs in Springville, UT are:

What cities near Springville, UT are hiring for Remote Ancestry Customer Service jobs?

Cities near Springville, UT with the most Remote Ancestry Customer Service job openings:

Remote Ancestry Customer Service jobs near you
Infographic showing various Remote Ancestry Customer Service job openings in Springville, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,362 per year, or $17.5 per hour.

Customer Service Representative (Remote)

Village Capital & Investment

Draper, UT • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Position: Customer Service Representative
Location: Remote
Job Type: Full-Time
Company: Village Capital & Investment LLC
About Us
Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. We are dedicated to providing a quick, efficient, and high-quality mortgage loan process to our customers and partners. Headquartered in Henderson, NV, we work with loan originators, brokers, and correspondents to offer competitive rates and exceptional service.
Job Summary
Village Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV with remote opportunities for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.
Responsibilities
  • Receive inbound calls from current and potential clients
  • Make outbound calls to follow up on issue resolution
  • Assist customers with basic mortgage needs and aim for one-call resolution
  • Build rapport and engage in meaningful conversations to support the client's mortgage needs
  • Partner with internal and external departments to resolve customer issues
  • Maintain confidentiality and uphold company standards

Benefits
  • Competitive starting wage
  • Medical, Dental, and Vision insurance
  • 401(k)
  • 1 week of paid training
  • Daytime schedule: 8:00 AM - 5:00 PM, Monday-Friday
  • Full-time consistent schedules
  • Overtime opportunities available

Requirements
  • High school diploma or equivalent (Preferred)
  • 1 year of computer skills (Preferred)
  • 1 year of customer service experience (Preferred)
  • Excellent phone etiquette
  • Ability to remain composed during stressful situations
  • Strong work ethic and attention to detail
  • Proficiency in Excel, Word, Gmail, Google tools, etc.
  • Teachable, personable, outgoing, and dependable
  • Strong organizational skills
  • Exceptional verbal and written communication skills
  • Commitment to confidentiality
  • Always seeking to improve

Shifts Available
  • 8-hour shift
  • Day shift
  • Morning shift

In Summary:
If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

Apply