Weโre Hiring: Sales Operations amp; Client Onboarding Specialist
Compensation: $45,000 โ $60,000
Company: New Leaf Family
Location: Remote
Join a mission-driven team where your work directly impacts client experience, operational excellence, and business success.
About Us
At New Leaf Family, we are a client-centered family law firm dedicated to guiding individuals and families through major life transitions with clarity, compassion, and structure. We combine strong legal advocacy with highly organized systems to create a seamless and professional client journey from start to finish.
About the Role
As our Sales Operations amp; Client Onboarding Specialist, you will manage the full client lifecycleโfrom signed agreement to case closure. This is a high-impact role blending onboarding, billing oversight, and operational coordination across teams.
Youโll ensure clients are onboarded efficiently, payments are accurate, and internal teams have clear visibility into every case.
What Youโll Do
Client Onboarding amp; Case Setup
- Lead onboarding for new clients and ensure all documentation and payments are complete
- Assign cases and prepare files for legal teams
- Serve as the final quality checkpoint before work begins
Billing amp; Financial Oversight
- Monitor payments, failed transactions, and fee progress
- Reconcile transactions and maintain accurate financial records
- Handle billing inquiries and resolve issues proactively
Collections amp; Follow-Up
- Track collections and ensure timely follow-ups
- Oversee billing-related tasks for accuracy and completion
Case Closure
- Manage end-of-case procedures including final billing and file archiving
- Ensure all operational and financial items are resolved
Collaboration amp; Support
- Assist intake and scheduling as needed
- Work closely with attorneys, paralegals, and leadership
What Weโre Looking For
- Experience in sales operations, onboarding, billing, or legal operations
- Strong attention to detail and ability to manage multiple workflows
- Confident in client-facing financial communication
- Highly organized, proactive, and solution-oriented
- Comfortable working with billing systems and cross-functional teams
Why This Role Matters
Youโll be a key driver of both client satisfaction and operational efficiencyโensuring every client experience is smooth, organized, and professional from beginning to end.
Ready to make an impact? Apply now and grow with us at New Leaf Family.