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Remote Amazon Work Jobsexternal in Massachusetts (NOW HIRING)

Telus Digital

$152K - $179K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. The Opportunity As an Amazon Connect Application Architect, you'll sit ...

Stem Xpert

Web Developer/Web Admin

Waltham, MA · On-site +1

Web Developer/Web Admin(Remote work Possibility) Duration: 6+ months Location: Waltham, MA or ... Experience working with Amazon AWS Cloud infrastructure a plus ( EC2, RDS, S3, CloudFront , etc)

Code3

Remote, United States Code3 is an integrated marketing agency, powering business growth for digital ... By harvesting insights and utilizing audience data, we work with our clients to develop scroll ...

Code3

Remote, United States Code3 is an integrated marketing agency, powering business growth for digital ... By harvesting insights and utilizing audience data, we work with our clients to develop scroll ...

RELQ Technologies

DevOps Engineer

MA · On-site +1

$49.50 - $68/hr

Remote (U.S) Duration: 6+ Months (Contract) Client Domain: Product-based Technology Company ... Must be authorized to work in the United States About the Role: We are seeking a DevOps Engineer ...

Beam

Senior Copywriter

Boston, MA · On-site +1

Own copy development across paid media, retention marketing, brand campaigns, retail, Amazon ... A strong portfolio demonstrating both performance marketing copy and brand-building work. * Proven ...

Telus Digital

$106K - $150K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and ...

Workiva

$40/hr

You will work in an agile development methodology to conduct code reviews and unit tests ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$40/hr

You will work in an agile development methodology to conduct code reviews and unit tests ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$40/hr

You will work in an agile development methodology to conduct code reviews and unit tests ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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All JobsAmazon Work JobsRemote Amazon Work JobsRemote Amazon Work Jobs in Massachusetts

Remote Amazon Work information

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$24K

$163.3K

$210.2K

How much do remote amazon work jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote amazon work in Massachusetts is $163,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $145,800.00 and $182,400.00 per year, depending on experience, location, and employer.

What is remote Amazon work?

A Remote Amazon Work job allows employees or independent contractors to work for Amazon from home or another remote location. These roles can include customer service, data entry, virtual assistance, software development, and more. Requirements vary based on the position, but most roles require a reliable internet connection and strong communication skills. Remote Amazon jobs offer flexibility and the opportunity to work for a global company without commuting to an office.

What does a typical day look like for someone working remote Amazon work?

A typical day in a remote Amazon role often involves scheduled log-in times, responding to customer inquiries or processing orders through online platforms, and managing tasks using Amazon's proprietary tools. Communication with supervisors and team members typically happens via chat, email, or virtual meetings. You may also be required to track your performance metrics and participate in ongoing training sessions. While the role is primarily independent, regular interaction and collaboration with your team are essential to ensure seamless operations and excellent customer service.

What are the key skills and qualifications needed to thrive in remote Amazon work, and why are they important?

To excel in Remote Amazon Work, candidates typically need strong organizational abilities, communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with Amazon's platforms, customer service software, and basic productivity tools such as Microsoft Office or Google Workspace is highly beneficial. Outstanding time management, self-motivation, and problem-solving abilities set top performers apart in this role. These competencies enable remote employees to efficiently address customer or operational needs, collaborate virtually, and uphold Amazon’s service standards.

Does Amazon allow fully remote work?

Amazon offers some remote work opportunities, including for roles like Remote Amazon Work, but the availability depends on the specific position and department. Many roles require on-site presence or hybrid arrangements, and remote options are more common in customer service, technical, and administrative roles. Candidates should review individual job listings for remote work eligibility and requirements.

Does remote Amazon work really hire people to work from home?

Remote Amazon work includes various roles such as customer service, technical support, and data entry that are often available for remote, work-from-home arrangements. These positions typically require internet access, specific skills, and adherence to scheduled shifts, and Amazon regularly hires for remote roles through official job listings.

Is Amazon still offering remote jobs?

Amazon continues to offer remote job opportunities across various roles, including customer service, technical support, and administrative positions. These jobs often require strong communication skills and the ability to work independently in a virtual environment. Remote positions are available through Amazon's official careers website and are subject to specific job requirements and eligibility criteria.

What are the most commonly searched types of Amazon Work jobs in Massachusetts?

The most popular types of Amazon Work jobs in Massachusetts are:

What are popular job titles related to Remote Amazon Work jobs in Massachusetts?

For Remote Amazon Work jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Work jobs in Massachusetts look for?

The top searched job categories for Remote Amazon Work jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Amazon Work jobs?

Cities in Massachusetts with the most Remote Amazon Work job openings:

Remote Amazon Work jobs near you
Infographic showing various Remote Amazon Work job openings in Massachusetts as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $163,321 per year, or $78.5 per hour.

Senior Amazon Connect Application Architect

On-site, Remote

Telus Digital
See more jobs at Telus Digitalexternal

$152K - $179K/yr

Full-time

Re-posted 25 days ago

TELUS Digital rating

7.3

Company rating: 7.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Amazon Connect Application Architects will be an integral part of our CX Platforms team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As an Amazon Connect Application Architect, you'll sit at the intersection of solution architecture and application engineering - designing and hands-on building complex Amazon Connect solutions. You'll translate high-level business goals into well-architected, secure, and cost-effective designs on the Amazon Connect and AWS ecosystem, then roll up your sleeves to implement, validate, and optimize those solutions alongside the delivery team.
This role specializes in Amazon Connect and its supporting AWS services, including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis, and DynamoDB. It combines the design authority of a solution architect with the deep, hands-on build expertise expected of an application architect, ensuring that what is designed on paper is delivered reliably in production.
Responsibilities
  • Collaborate with customers and Solution Architects to define end-to-end system design, creating blueprints for IVR and voice workflows, omni-channel routing, ticket lifecycles, and key integration points; design scalable, highly available, secure, and cost-effective architectures on Amazon Connect and AWS, applying Well-Architected Framework principles; finalize and own the Technical Design Document.
  • Build and configure Amazon Connect contact flows and supporting components, and develop custom application logic using AWS Lambda, Amazon Lex, Amazon Polly, S3, Kinesis, and DynamoDB; build custom agent experiences with the Amazon Connect Streams API and a custom Contact Control Panel (CCP), and extend the solution with Amazon Connect Cases, Customer Profiles, Contact Lens, and Amazon Bedrock agents where appropriate; write clean, maintainable code in Python, Java, or Node.js; develop and maintain infrastructure as code (Terraform preferred, AWS CloudFormation also supported) and CI/CD pipelines to support repeatable, automated deployments.
  • Validate and confirm the technical approach and architecture, ensuring alignment with AWS best practices and client security and compliance requirements; approve configuration changes and custom application deployments, and drive complex technical issues to resolution; select the appropriate AWS services for each use case, balancing performance, scalability, security, and cost.
  • Architect and implement seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP platforms; lead migration efforts from legacy contact center platforms (for example, Salesforce Service Cloud, Five9, or Genesys) to Amazon Connect, analyzing existing systems and developing pragmatic migration strategies.
  • Act as a technical advisor on Amazon Connect platform capabilities, supporting account and solutioning teams with discovery, solution demonstrations, proofs of concept, and effort estimation as needed.
  • Provide strategic technical oversight, mentorship, and hands-on support to Application and Quality Engineers; serve as the primary technical consultant to clients, leading discovery sessions, design workshops, solution demonstrations, and configuration reviews; bridge the gap between technical and non-technical stakeholders.
  • Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences; review and validate test cases, with a focus on end-to-end experience quality; monitor and tune application performance in production.
  • Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the client; proactively identify scope creep and potential technical blockers to prevent cost leakages, and ensure the final solution is secure, cost-optimized, and easily maintainable by the client's operations team.
Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience, with 5+ years in contact center solutions and at least 4 years in a technical leadership, application architect, or solution architect role for CCaaS or cloud deployments.
  • Proven ability to design and build complex, scalable, resilient, and cost-efficient omnichannel Customer Experience (CX) solutions on Amazon Connect and AWS, applying Well-Architected Framework principles.
  • Demonstrated experience personally building and deploying solutions on AWS, not just designing them, including serverless development, infrastructure as code, and automated deployment pipelines.
  • Hands-on experience building custom agent experiences with the Amazon Connect Streams API and custom Contact Control Panel (CCP), and working across the Amazon Connect backend service APIs for contact flows, contact handling, and reporting.
  • Deep experience architecting and implementing seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP.
  • Proficiency in contact center reporting and analytics, including Contact Lens conversational analytics, and ensuring data consistency across the platform.
  • Ability to lead technical discovery, deliver solution demonstrations, mentor junior staff, and translate high-level business requirements into detailed technical specifications and working software.
Bonus Points (Optional)
  • AWS Professional certification(s), for example AWS Certified Solutions Architect (Associate or Professional), AWS Certified Developer (Associate), or AWS Certified Cloud Practitioner.
  • Hands-on experience across Amazon Connect and AWS services, including Lambda, Lex, Polly, S3, Kinesis, and DynamoDB.
  • Experience building custom agent applications with the Amazon Connect Streams API (StreamsJS), including embedding or building a custom Contact Control Panel (CCP), handling agent and contact state events, and using Amazon Connect SDK.
  • Working knowledge of the Amazon Connect backend service APIs, for example flow management, contact handling, and real-time and historical metrics.
  • Experience with Amazon Connect Cases (the ConnectCases API) for tracking and managing multi-interaction customer issues.
  • Experience with Amazon Connect Customer Profiles (the CustomerProfiles API and AppFlow connectors) to unify customer data from CRM, ITSM, and ERP sources with contact history.
  • Experience with Amazon Connect Contact Lens for real-time and post-call conversational analytics, sentiment analysis, and automated contact categorization, including the real-time analysis APIs.
  • Experience developing generative AI assistants with Amazon Bedrock agents, including action groups, OpenAPI or function-based tool definitions, knowledge bases, and Lambda-based fulfillment (awareness of the current Amazon Bedrock AgentCore direction is a plus).
  • Strong programming skills in Python, Java, or Node.js.
  • Strong experience with infrastructure as code, with Terraform preferred (AWS CloudFormation also valued), and CI/CD tooling for automated, repeatable deployments.
  • Familiarity with cloud security frameworks, compliance standards, and cost optimization strategies.
  • Experience leading migration projects from legacy platforms such as Salesforce Service Cloud, Five9, or Genesys.
  • Hands-on experience with other CCaaS solutions is a strong asset.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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