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Remote Amazon Driver Support Jobs in Raleigh, NC

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... We're building an internal agent platform on Amazon AgentCore that automates analyst workflows ...

Fully Remote . Essential Job Function: Amazon Reporting & Platform Intelligence * Own weekly ... Support the Digital Retail Media Manager with audience segmentation, performance analysis, and ...

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Remote Amazon Driver Support information

See Raleigh, NC salary details

$16

$38

$66

How much do remote amazon driver support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote amazon driver support in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What does a Remote Amazon Driver Support do?

A Remote Amazon Driver Support assists Amazon delivery drivers by providing guidance and troubleshooting help through phone, chat, or email. Their responsibilities include answering questions about delivery routes, helping resolve delivery issues, and offering support for technical or procedural problems drivers may encounter. Working remotely, they act as a key resource to ensure drivers can complete their deliveries efficiently and safely. Strong communication skills and knowledge of Amazon’s delivery processes are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Amazon Driver Support?

To thrive as a Remote Amazon Driver Support, you need strong customer service skills, problem-solving abilities, and familiarity with Amazon's logistics processes, often supported by a high school diploma or equivalent. Proficiency with communication platforms, ticketing systems, and basic CRM software is typically required. Excellent verbal communication, patience, and adaptability are essential soft skills for resolving driver concerns efficiently. These skills ensure accurate support, quick problem resolution, and a seamless delivery experience for both drivers and customers.

What are the most common challenges faced by Remote Amazon Driver Support representatives, and how can they be managed?

Remote Amazon Driver Support representatives often encounter challenges such as addressing urgent driver concerns in real-time, troubleshooting technical issues remotely, and managing high volumes of support requests. To succeed, it's important to develop strong communication skills, stay organized, and use available resources and escalation protocols effectively. Collaboration with dispatch teams and other support agents is key to resolving issues efficiently and maintaining smooth delivery operations.

What is the difference between Remote Amazon Driver Support vs Remote Amazon Customer Service Representative?

AspectRemote Amazon Driver SupportRemote Amazon Customer Service Representative
CredentialsBasic computer skills, Amazon support trainingCustomer service experience, communication skills
Work EnvironmentRemote, support-focused, technical troubleshootingRemote, customer interaction, problem resolution
Industry UsageLogistics, delivery supportRetail, e-commerce customer service
Search & Comparison IntentSupport roles for delivery driversCustomer service roles in Amazon

Remote Amazon Driver Support focuses on assisting delivery drivers with technical and logistical issues, while Remote Amazon Customer Service Representatives handle general customer inquiries. Both roles are remote, require communication skills, but serve different functions within Amazon's operations.

What are popular job titles related to Remote Amazon Driver Support jobs in Raleigh, NC?

For Remote Amazon Driver Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Driver Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Amazon Driver Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Amazon Driver Support jobs?

Cities near Raleigh, NC with the most Remote Amazon Driver Support job openings:

Infographic showing various Remote Amazon Driver Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Senior Cloud Database Operations Engineer

Sageworks

Raleigh, NC • On-site, Remote

$103K - $140K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago


Job description

At Abrigo, we provide market-leading compliance, credit risk, and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio.

We are seeking a highly skilled Senior Database Engineer to administer, automate, and optimize enterprise database platforms hosted primarily in Amazon Web Services (AWS). This role is responsible for the availability, security, performance, scalability, and operational excellence of both relational and NoSQL databases supporting mission-critical business applications.

The ideal candidate has deep experience managing SQL Server, MySQL, PostgreSQL, MongoDB, and DynamoDB in cloud environments and is passionate about automation, modernization, disaster recovery, and operational excellence. You will report to the Senior Manager, Cloud Operations.This position will be located at our office in Raleigh, NC, Austin, TX, or remote. Occasional travelrequired forteam events to support engagement, relationship-building, and key decision-making.

What You'll Do:

Database Administration

  • Administer, maintain, and support enterprise databases including:
    • Microsoft SQL Server
    • MySQL
    • PostgreSQL
    • MongoDB
    • Amazon DynamoDB
  • Ensure high availability, performance, scalability, and security across all database platforms
  • Perform database provisioning, upgrades, migrations, patching, and lifecycle management
  • Develop and maintain database standards, operational procedures, and governance

AWS Cloud Database Management

  • Deploy, and manage AWS database services including: Amazon RDS,Amazon Aurora,Amazon EC2-hosted SQL Server,DynamoDB,DocumentDB
  • Configure Multi-AZ deployments and cross-region disaster recovery
  • Implement automated backup, restore, and recovery strategies
  • Optimize AWS database infrastructure for performance, availability, and cost efficiency
  • Support database modernization and migration initiatives to AWS

High Availability & Disaster Recovery

  • Design and maintain:
    • SQL Server Always On Availability Groups
    • SQL Server Failover Cluster Instances
    • SQL Server Replication
    • MySQL Replication
    • PostgreSQL Streaming Replication
    • MongoDB Replica Sets
  • Develop disaster recovery plans and regularly perform failover testing
  • Maintain Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)

Performance Tuning

  • Monitor and optimize database performance
  • Troubleshoot blocking, deadlocks, memory pressure, CPU bottlenecks, and slow queries
  • Optimize indexes, execution plans, and storage utilization. Perform capacity planning and workload forecasting

Automation

  • Develop automation using PowerShell, Python, Bash and AWS CLI
  • Build Infrastructure as Code using: Terraform and AWS CloudFormation
  • Support database deployments through CI/CD pipelines

Monitoring & Observability

  • Use Amazon CloudWatch, AWS CloudTrail, Performance Insights, Grafana and Prometheus
  • Monitor database health, replication, backup success, and capacity
  • Create executive and operational reporting dashboards

Security & Compliance

  • Manage IAM, database authentication, and least-privilege access

What You'll Need:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • 10+ years of enterprise database administration and managing production databases in AWS
  • Experience supporting 24x7 mission-critical production environments

Required Technical Skills

  • Microsoft SQL Server: SQL Server 2019-2022, AlwaysOn Availability Groups, Failover Clustering, Replication, Backup/Restore, T-SQL and Performance tuning.
  • MySQL: Amazon RDS MySQL, MySQL Replication, Performance tuning and Parameter optimization
  • PostgreSQL: Amazon RDS PostgreSQL, Aurora PostgreSQL, Streaming and Logical Replication
  • MongoDB: Replica Sets, Sharding, Backup and recovery, Performance tuning, Document schema optimization
  • DynamoDB: Global Tables, Auto Scaling, Performance optimization and Backup and Point-in-Time Recovery (PITR)
  • Automation & DevOps:PowerShell, Python, Bash, GitHub Actions, Terraform, CloudFormation and Docker
  • Monitoring & Performance Tools: SQL Server Management Studio (SSMS) , Redgate SQL Monitor, SolarWinds DPA, AWS Performance Insights, Amazon CloudWatch

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What You'll Get:

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Flexible PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo iscommitted to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careers@abrigo.com with the subject line accommodation.

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Employment Type: Full-Time