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Remote Amazon Connect Jobs in Kentucky (NOW HIRING)

Remote Amazon Connect information

What is a remote Amazon Connect?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What are the key skills and qualifications needed to thrive as a remote Amazon Connect specialist?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are the most commonly searched types of Amazon Connect jobs in Kentucky?

The most popular types of Amazon Connect jobs in Kentucky are:

What are popular job titles related to Remote Amazon Connect jobs in Kentucky?

For Remote Amazon Connect jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Connect jobs in Kentucky look for?

The top searched job categories for Remote Amazon Connect jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Amazon Connect jobs?

Cities in Kentucky with the most Remote Amazon Connect job openings:

Summer 2027 Intern - Software Engineering

Covington, KY • On-site, Remote


Workiva
Software Development • 1 - 5K employees

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 246 rated software companies

Great coworkers

People enjoy working here

Good employer


$40/hr

Full-time

Retirement

Posted 2 days ago

New


Job description

The Software Engineer Intern implements developer tools or product features on a rapid-release cycle. You will work in an agile development methodology to conduct code reviews and unit tests, contributing to Workiva's software under the guidance of a senior developer.

What You'll Do

  • Implement developer tools or product features under the direction of a senior developer
  • Contribute as either a backend or frontend engineer depending on project needs
  • Build and maintain user-facing features using TypeScript/JavaScript as part of frontend development
  • Develop backend services in Java to support Global Search adoption and scalability
  • Assist with building and extending functionality in Workiva Assistant using TypeScript
  • Track job assignments and complete status updates using internal tools
  • Work in an Agile development methodology, attend standups, define user stories, and implement development tasks
  • Complete code reviews and unit tests

What You'll Need

Minimum Qualifications

  • Currently enrolled in a degree-seeking program, preferably in Software Engineering, Computer Science, or a related field of study

Preferred Qualifications

  • Passion for writing software and learning the latest software development techniques
  • Excellent verbal, written, and interpersonal communication skills
  • Self-motivated with strong propensity for action, results, and continuous improvement
  • The ability to work successfully in a high-energy, fast-paced, rapidly changing environment
  • Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
  • A solid foundation in computer science, with competencies in data structures, algorithms, and object-oriented software design
  • Some experience in one or more of Python, Go, Java, C/C++/C#, Dart, or JavaScript
  • Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2, database design, knowledge of HTTP and web protocols
  • Based on team assignment, may require/prefer: a solid foundation in computer science, with competencies in data structures, algorithms, and object-oriented software design; some experience in one or more of Python, Go, Java, C/C++/C#, and SQL; additional exposure to REST/SOAP APIs, Google App Engine, Amazon AWS, database design, knowledge of HTTP and web protocols
  • Displays a high degree of ownership and drive to be the better version of themselves everyday.

Travel Requirements & Working Conditions

  • Minimal travel
  • Reliable internet access for any period of time working remotely and not in a Workiva office

Location: This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces. Check out our article on Workplace Flexibility to learn more.

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

Postings close: September 27, 2026

Engineering postings close: October 2, 2026

Interviews: Early to mid October

Offers: Late October

2027 Start Dates:

This position has opportunities to start in the Spring or Summer. Please see our start dates below and let us know your availability in your application.

Spring 2027 Internships: Monday, January 4, 2027 (15-20 hours per week max)

Summer 2027 Internships: Monday, May 17, 2027 (40/hours per week max)

How You’ll Be Rewarded

Salary range in the US: $40.00 - $40.00 401(k) participation and match

Paid sick leave

A unique opportunity to further your learning experience through additional internship seasons

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.



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