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Remote Alarm Monitoring Jobs in Boston, MA (NOW HIRING)

Prosegur

iSOC Technical Operations Manager

Lowell, MA · Remote

Experience in electronic security, SOC, remote video monitoring, or integrated security technology. * Knowledge of video surveillance, intrusion detection, alarm monitoring, video analytics, and ...

Allied Universal

Solutions Architect

Wilmington, MA · On-site +1

$80K - $90K/yr

We integrate advanced technology - video surveillance, electronic access control, alarm monitoring ... remote access standards * Maintain technical documentation, architecture standards, and quality ...

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Remote Alarm Monitoring information

See Boston, MA salary details

$10

$24

$34

How much do remote alarm monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote alarm monitoring in Boston, MA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.16 per hour, depending on experience, location, and employer.

What is a remote alarm monitoring?

A Remote Alarm Monitoring job involves overseeing security systems, alarms, and surveillance equipment from a remote location. Operators analyze alerts, verify threats, and respond according to protocols, such as contacting emergency services or notifying relevant personnel. This role requires attention to detail, quick decision-making, and proficiency with monitoring software. It is commonly used in industries like security, healthcare, and facility management to ensure safety and prevent unauthorized access.

What are some typical challenges faced in a remote alarm monitoring position?

Working in Remote Alarm Monitoring often involves responding quickly and accurately to a high volume of alerts, some of which may be false alarms, requiring strong judgment and focus. You may also need to manage multiple monitoring systems simultaneously while maintaining detailed documentation and clear communication with response teams or emergency services. Successfully balancing vigilance and efficiency, as well as handling overnight or weekend shifts, can be challenging but is essential for client safety. Many professionals find that mastering these challenges leads to increased responsibility or supervisory opportunities within security operations.

What are the key skills and qualifications needed to thrive in a remote alarm monitoring position, and why are they important?

To excel in Remote Alarm Monitoring, you should have strong attention to detail, fast decision-making abilities, and a high school diploma or equivalent as a minimum educational qualification. Familiarity with security monitoring software, alarm panel systems, CCTV networks, and incident tracking tools is often required, and some employers may seek candidates with security-related certifications. Excellent communication skills, reliability, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital to ensure prompt and accurate responses to security events and to maintain a safe environment for clients or facilities being monitored remotely.

What are popular job titles related to Remote Alarm Monitoring jobs in Boston, MA?

For Remote Alarm Monitoring jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Alarm Monitoring jobs in Boston, MA look for?

The top searched job categories for Remote Alarm Monitoring jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Alarm Monitoring jobs?

Cities near Boston, MA with the most Remote Alarm Monitoring job openings:

Remote Alarm Monitoring jobs near you
Infographic showing various Remote Alarm Monitoring job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

iSOC Technical Operations Manager

Lowell, MA • Remote

Prosegur
Investigation and Physical Security Services • 10K+ employees

5.7

Company rating: 5.7 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

73rd of 118 rated security

People enjoy working here

Paid breaks

Respectful managers

Learn more about Prosegurexternal

Full-time

Posted 6 days ago

Job description

iSOC Technical Operations Manager

The iSOC Technical Operations Manager oversees the technical operations, systems, integrations, client onboarding, and service delivery of Prosegur’s iSOC. This role serves as a key liaison between iSOC Operations, Sales, Project Management, field teams, technology partners, and clients.

Working closely with the SVP of Technology, the Manager ensures monitoring platforms, video analytics, alarm integrations, and related technologies are configured, maintained, and supported to meet operational and client needs. The role also provides technical troubleshooting, service management, and occasional after-hours support for critical issues, upgrades, and testing.

Key Responsibilities

Client Onboarding & Implementation:

  • Lead technical onboarding, configuration, integration, testing, and activation of new iSOC clients.
  • Serve as a technical contact for IMMIX, NICE, iSOC Suite, and related integrations.
  • Configure and validate video analytics, alarm events, monitoring procedures, and system functionality.
  • Support the transition of new clients into ongoing iSOC operations.

Technical Operations & Systems Support:

  • Provide technical support and escalation assistance for iSOC personnel, technicians, and installers.
  • Troubleshoot video, monitoring, analytics, alarm, network, and integration issues.
  • Support system maintenance, upgrades, configuration changes, and testing.

Technology Platform Admin:

  • Support the evaluation and implementation of AI-driven monitoring, analytics, and automation solutions.
  • Provide technical oversight of IMMIX, Calipsa AI, Actuate AI, POPS, Pinnacle, NICE, and other iSOC platforms.
  • Manage platform configuration, testing, troubleshooting, enhancements, and integrations. 

Sales & Project Management Support:

  • Provide technical expertise to Sales and Project Management for new and existing iSOC opportunities.
  • Evaluate monitoring requirements, system compatibility, integrations, analytics, and technical solutions.
  • Support client discussions, commissioning, testing, and transition to operational monitoring.

Reporting & Business Intelligence:

  • Develop and maintain Power BI dashboards, operational metrics, and client reports.
  • Analyze data to identify trends and opportunities for service and operational improvement.
  • Ensure reporting is accurate, timely, and aligned with client and internal requirements.

Service Management & Quality Assurance:

  • Support service ticket management, technical issue resolution, system audits, and testing.
  • Track technical issues and support timely resolution.
  • Maintain technical documentation, system records, testing results, and client information.
  • Support quality assurance and consistent system performance.

Client & Operational Support

  • Serve as a technical and operational resource for iSOC clients and monitoring personnel.
  • Act as an escalation point for technical issues and support key accounts as needed.
  • Collaborate across Technology, Operations, Sales, Project Management, Service, and field teams.
  • Support training, knowledge transfer, automation, scalability, and continuous improvement.

Qualifications

Required:

  • Experience in electronic security, SOC, remote video monitoring, or integrated security technology.
  • Knowledge of video surveillance, intrusion detection, alarm monitoring, video analytics, and related systems.
  • Experience troubleshooting technical systems and supporting technicians or operations teams.
  • Experience with client onboarding, system testing, documentation, and service support.
  • Strong communication, organization, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and communicate technical concepts to varied audiences.

Preferred

  • Experience with IMMIX, NICE, Brivo, Pinnacle, Axis, Avigilon, Genetec, Hanwha, or similar platforms.
  • Experience with AI-based video analytics, central station operations, or enterprise VMS/access control systems.
  • Experience with Power BI, data analytics, dashboards, and client reporting.
  • Knowledge of networking and security system integrations. 
  • Experience supporting enterprise or multi-site security programs.

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 


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