Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count. That mission ... Remote office environment, including personal computers, various and future tablets, smartphones ...
Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count. That mission ... Remote office environment, including personal computers, various and future tablets, smartphones ...
Manager - Training & Knowledge Management (Remote)
Denver, CO · On-site +1
$72K - $96K/hr
Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count. That mission ... Remote office environment, including personal computers, various and future tablets, smartphones ...
Manager - Training & Knowledge Management (Remote)
Denver, CO · On-site +1
$72K - $96K/hr
Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count. That mission ... Remote office environment, including personal computers, various and future tablets, smartphones ...
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We ... If remote, you must be able to follow our remote work policies, including ability and comfort level ...
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We ... If remote, you must be able to follow our remote work policies, including ability and comfort level ...
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Online Travel Reservations Advisor | Work From Anywhere
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$45K - $75K/yr
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Online Travel Reservations Advisor | Work From Anywhere
Denver, CO · Remote
$45K - $75K/yr
Remote | Flexible Hours | Uncapped Earnings Are you the go-to person for planning vacations? Do you ... resorts, airlines, and tour operators Deliver exceptional customer service before, during, and ...
Online Travel Reservations Advisor | Work From Anywhere
Denver, CO · Remote
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Overview Join our Sweet Epic Travels dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships.
Remote Customer Service Representative
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This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
Quick apply
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
Quick apply
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
Quick apply
This role is a remote, home-office based field sales position. Desirable candidates will most ... Overnight travel 70% + frequent car and airline travel; hotel sleep accommodations. * Frequent ...
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Quick apply
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Remote Airline information
See Colorado salary details
$50.5K - $58.6K
10% of jobs
$58.6K - $66.7K
2% of jobs
$72.1K is the 25th percentile. Wages below this are outliers.
$66.7K - $74.8K
20% of jobs
$74.8K - $83K
16% of jobs
The median wage is $83.9K / yr.
$83K - $91.1K
19% of jobs
$98.7K is the 75th percentile. Wages above this are outliers.
$91.1K - $99.2K
9% of jobs
$99.2K - $107.3K
5% of jobs
$107.3K - $115.5K
2% of jobs
$115.5K - $123.6K
5% of jobs
$123.6K - $131.7K
9% of jobs
$131.7K - $139.9K
3% of jobs
$50.5K
$91.6K
$139.9K
How much do remote airline jobs pay per year?
What are remote airline jobs?
What are the qualifications to get a remote airline job?
The qualifications that you need to start a remote airline job depend on the position for which you wish to apply. However, you typically need at least a high school diploma or GED certificate. Employers tend to prefer applicants with prior experience in a travel agent, reservation, or call center role, but some airlines offer professional training programs for entry-level positions at their headquarters or an airport. Most remote airline jobs involve communicating with customers over the telephone, so you need strong customer service skills as well as the ability to type quickly and use the airline’s computer system. A reliable internet and phone connection are also vital for these virtual careers.
What are some common challenges faced by remote airline customer service agents, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a remote airline customer service representative, and why are they important?
What is the difference between Remote Airline vs Remote Flight Attendant?
| Aspect | Remote Airline | Remote Flight Attendant |
|---|---|---|
| Required Credentials | Airline pilot license, FAA certifications | Flight attendant certification, CPR, first aid |
| Work Environment | Remote administrative or support roles, airline operations | Remote customer service, safety training, onboard support |
| Employer & Industry Usage | Airlines, aviation companies |
Remote Airline roles typically involve administrative, operational, or support functions within the airline industry, often requiring aviation-related certifications. Remote Flight Attendant positions focus on customer service, safety, and onboard support, with certifications like CPR. While both roles are connected to airlines, Remote Airline jobs are more behind-the-scenes, whereas Remote Flight Attendant roles are directly related to passenger safety and service.
What are the most commonly searched types of Airline jobs in Colorado?
The most popular types of Airline jobs in Colorado are:
What are popular job titles related to Remote Airline jobs in Colorado?
For Remote Airline jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Airline jobs in Colorado look for?
The top searched job categories for Remote Airline jobs in Colorado are:
What cities in Colorado are hiring for Remote Airline jobs?
Cities in Colorado with the most Remote Airline job openings:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Frontier Airlines rating
5.0
Based on 40 frontline employees who took The Breakroom Quiz
26th of 26 rated airlines
Job description
At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.
As a Frontier employee, your work connects to more than a single role. Whether you're supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.
Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.
Support for work, life and travel
Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.
Depending on role and eligibility, available benefits and programs may include:
- Medical, dental and vision coverage
- 401(k) retirement savings options
- Paid holidays, vacation time and sick time
- Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
- Buddy passes, based on eligibility and program rules
- Travel-related discounts and employee discounts on select products, services and vendors
- A hybrid schedule for eligible headquarters roles based in Denver, Colorado
- Business casual dress options for eligible corporate and support roles
- Employee support programs and resources, including the HOPE League, Frontier Airlines' nonprofit organization
About Frontier Airlines
Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.
We're focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.
What Will You Be Doing?
The Manager, Training & Knowledge Management owns training, readiness, communication, and Knowledge Base strategy across all Customer Care channels and BPO partner operations. This role ensures frontline teams, vendor partners, supervisors, and leaders have accurate training, current knowledge content, clear operational communications, and readiness support needed to deliver consistent, efficient, and customer-focused service.
Essential Functions
- Develop and maintain Customer Care training programs, certifications, onboarding standards, continuing education, and readiness materials across voice, chat, back office, specialty support, recovery, escalations, complaints, and BPO operations.
- Own Knowledge Base governance, content accuracy, content freshness, usability, article standards, and ongoing updates in partnership with policy owners and business stakeholders.
- Lead policy rollouts, process changes, operational communications, and frontline readiness plans for vendors and internal Care teams.
- Ensure alignment between training, KB content, quality expectations, operational execution, and customer experience goals.
- Identify training and knowledge gaps using QA findings, customer complaints, escalation trends, CSAT drivers, performance data, and operational feedback.
- Partner with Operations, Quality, Digital, Customer Experience, Airport Operations, specialty departments, process owners, and vendor learning teams on readiness initiatives and continuous improvement.
- Establish vendor training governance standards, review training effectiveness, conduct audits, and support consistent delivery across outsourced partner locations.
- Translate complex policy, process, and product changes into clear training materials, job aids, quick reference guides, readiness toolkits, and agent-friendly communications.
Other Functions
- Support special projects, customer experience initiatives, operational pilots, and cross-functional readiness activities as assigned.
- Participate in stakeholder meetings, vendor business reviews, process reviews, and operational planning sessions related to training, communications, and knowledge management.
- Perform other duties and responsibilities as assigned to support Customer Care Operations.
Qualifications
- Bachelor's degree in Business, Communications, Education, Organizational Development, Training, or a related field required; equivalent relevant experience may be considered.
- Five or more years of experience in contact center operations, learning and development, training leadership, instructional design, knowledge management, vendor operations, or customer service operations required.
- Experience supporting airline, travel, hospitality, customer service, or outsourced contact center environments preferred.
- Experience supporting large-scale BPO operations, multi-site vendor teams, or global contact center partners preferred.
- Experience with Learning Management Systems, knowledge management platforms, Microsoft 365 tools, reporting dashboards, and content authoring tools preferred.
Knowledge, Skills and Abilities
- Strong knowledge of adult learning theory, instructional design methodology, curriculum development, training delivery, and learning effectiveness measurement.
- Knowledge of contact center operations, BPO vendor management, customer experience drivers, quality programs, escalation handling, complaint trends, and frontline enablement.
- Ability to build scalable training programs, governance routines, communication frameworks, and knowledge management processes across multiple vendors and channels.
- Ability to analyze QA, complaints, CSAT, operational performance, and knowledge usage data to identify root causes and develop corrective learning plans.
- Strong written and verbal communication skills with the ability to convert complex operational changes into clear, agent-friendly materials.
- Strong stakeholder management, cross-functional influence, change management, project management, and continuous improvement skills.
- Ability to manage multiple priorities, meet deadlines, and drive readiness across internal teams and external vendor partners.
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Remote office environment, including personal computers, various and future tablets, smartphones and wearable technology, copiers, fax machines, printer, phones and future and upcoming technology that may yet be publicly available.
Physical Effort
Light physical effort. Primarily sedentary work with regular use of a computer and standard office equipment.
Supervision Received
Works under general direction. Receives guidance on objectives and priorities while exercising independent judgment in planning, execution, vendor engagement, and cross-functional coordination.
Salary Range: $72,000 - $96,331 - Please note: this role will close on or before 10/31/26.
Positions Supervised
May provide functional direction to vendor learning teams, knowledge content contributors, training facilitators, SMEs, and cross-functional partners supporting Customer Care readiness. No direct positions supervised unless assigned by department structure.
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Frontier Airlines employees say
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About Frontier Airlines
Sourced by ZipRecruiter
Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
Industry
Aviation
Company size
1,001 - 5,000 Employees
Headquarters location
Denver, CO, US
Year founded
1994