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Remote Ai Support Jobs in Iowa (NOW HIRING)

Harris

(Remote) Executive Vice President

Nevada, IA · Remote

In this dynamic role, you'll steer a vibrant team across sales, support, product development, and ... Salary: 200K - 225K AI & Innovation Mindset We are committed to leveraging emerging technologies to ...

Harris

(Remote) Executive Vice President

Nevada, IA · Remote

In this dynamic role, you'll steer a vibrant team across sales, support, product development, and ... Salary: 200K - 225K AI & Innovation Mindset We are committed to leveraging emerging technologies to ...

Promoted2

Remote Insurance Agent

Des Moines, IA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... AI), to screen and assess candidates. These tools support and do not replace human decision-making.

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Remote Ai Support information

What are the key skills and qualifications needed to thrive as remote AI support?

To thrive as a Remote AI Support specialist, you need a solid understanding of AI concepts, troubleshooting skills, and experience with customer support, often supported by a relevant degree or technical certification. Familiarity with ticketing systems, remote desktop tools, knowledge bases, and platforms like Slack or Zendesk is typically required. Strong communication, problem-solving abilities, and patience help you stand out when assisting diverse clients virtually. These skills are crucial for effectively resolving technical issues, ensuring customer satisfaction, and maintaining smooth operations in remote environments.

What is the difference between Remote Ai Support vs Remote Customer Support?

AspectRemote Ai SupportRemote Customer Support
Required CredentialsTechnical knowledge, AI tools familiarityCommunication skills, customer service experience
Work EnvironmentAI platforms, software toolsCustomer interaction channels (phone, chat, email)
Industry UsageTech, AI development companiesRetail, service industries, e-commerce
Common Search IntentTechnical AI support rolesCustomer service jobs

Remote Ai Support involves assisting users with AI tools and platforms, requiring technical skills and familiarity with AI technologies. In contrast, Remote Customer Support focuses on resolving customer inquiries through communication channels, emphasizing interpersonal skills. While both roles are remote and industry-related, they serve different functions within organizations.

What remote AI support jobs can be done remotely?

Remote AI support jobs typically include roles such as AI customer support, technical support specialists, and AI chatbot trainers. These positions often require skills in AI tools, communication, and problem-solving, and can be performed from home with flexible schedules. They may involve using platforms like chat interfaces, ticketing systems, or AI development environments.

What is remote AI support?

A Remote AI Support job involves assisting customers, clients, or internal teams with issues related to artificial intelligence products or services, all while working remotely. These professionals may help troubleshoot AI tools, answer technical questions, provide product guidance, and escalate complex issues to specialized teams. They often use chat, email, or video calls to communicate, and may work for technology companies, SaaS providers, or startups. Strong communication skills, technical literacy, and familiarity with AI concepts are typically required.

What are some common challenges faced by remote AI support professionals, and how can they be effectively managed?

Remote AI Support professionals often encounter challenges such as troubleshooting complex AI systems without direct physical access, managing effective communication with clients or team members across different time zones, and staying updated with rapidly evolving AI technologies. To manage these challenges, it's important to maintain clear documentation, leverage remote collaboration tools, and prioritize continuous learning. Establishing regular check-ins with the team and creating a structured workflow can also help ensure smooth support operations and timely issue resolution.
What are popular job titles related to Remote Ai Support jobs in Iowa? For Remote Ai Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Ai Support jobs in Iowa look for? The top searched job categories for Remote Ai Support jobs in Iowa are:
What cities in Iowa are hiring for Remote Ai Support jobs? Cities in Iowa with the most Remote Ai Support job openings:
Remote Ai Support jobs near you

Senior Agentic AI Specalist

Midwest Family Mutual Insurance Company

Urbandale, IA • On-site, Remote

Full-time

Re-posted 7 hours ago

Job description

Job Type
Full-time
Description
Position Summary
The MFM IT team has a long history of delivering and maintaining core business systems in a mid-sized Property & Casualty insurance environment. As we expand our development team and adopt new AI development tools, we are making a deliberate investment in building this capability correctly from the start. As we begin to build agentic AI capabilities within our enterprise system, we are looking for an experienced engineer with strong knowledge of agentic AI systems to help guide this effort.
The Senior Agentic AI Specialist will work closely with MFM's Principal Architect, who leads overall platform architecture, and partner with senior developers to design, implement, and improve agent-based solutions. This role will bring specialized expertise in areas where we are still developing depth, including agent orchestration, retrieval pipelines, LLM evaluation, and prompt design. This is an ongoing platform effort, not a one-time project. The work will evolve over time as we expand capabilities, integrate new tools, and improve system quality.
Our core systems are built on a Microsoft/.NET stack. As we develop our agentic AI capabilities, we expect to leverage cloud-based tooling (likely within Azure) where appropriate. We are pragmatic about using the right tools for the problem, while maintaining alignment with our existing platform and operational requirements. At Midwest Family we value practical experience, clear thinking, and the ability to apply these skills in a real-world environment.
Application Requirements
Cover Letter and Resume:
Please include the following in your cover letter
  • A description of an AI or agent-based system you have worked on, including your role and how you evaluated quality
  • Your approach to reducing incorrect or unsupported outputs
  • An example of how you supported other developers or teams in adopting AI capabilities
  • Your physical remote work location state
  • Salary expectations

Responsibilities:
  • Platform Architecture & Evolution: Provide input into AI-related architecture decisions. Evaluate tools, models, and approaches, and make practical recommendations based on trade-offs and outcomes.
  • Agent Lifecycle Management: Design, build, and maintain agents. Define prompts and configurations, support routing decisions, and monitor performance in production.
  • RAG Pipeline Engineering: Improve retrieval quality by working with chunking strategies, embeddings, search methods, and metadata filtering. Support onboarding of new knowledge sources.
  • Quality & Hallucination Reduction: Help reduce incorrect or unsupported outputs through system design, testing, and monitoring. Apply practical approaches across prompts, retrieval, and model behavior.
  • Evaluation & Testing: Develop and maintain evaluation approaches to measure output quality, including relevance and accuracy. Support regression testing and identify failure patterns.
  • Prompt Engineering: Create and maintain prompts for different agents. Diagnose unexpected behavior and develop reusable patterns where appropriate.
  • Tool Integration: Support integration with internal systems and APIs. Help manage tool access and ensure reliable execution and error handling.
  • Observability & Operations: Contribute to logging, tracing, and monitoring. Support analysis of system behavior, cost, and performance in production.
  • Governance & Configuration: Work with configuration across agents, prompts, and models. Ensure changes are version-controlled and reviewed.
  • Developer Support: Work with other developers to share knowledge, review designs, and establish consistent approaches.
  • Research & Evaluation: Stay current with new models and tools. Evaluate them in a structured way and recommend adoption where appropriate.

Requirements
Education & Certification
  • College degree or Programming Certification (preferred)
  • 5+ years of equivalent work experience
Required Experience
  • Experience building or working with AI/LLM-based systems in a production or near-production environment
  • Strong understanding of agent-based patterns (ReAct, tool usage, etc.)
  • Experience with retrieval-based systems (RAG), vector stores, or search pipelines
  • Familiarity with evaluating non-deterministic system outputs
  • Experience improving system quality through testing and iteration
  • Strong software engineering skills required. Experience with Python, TypeScript, or C# preferred
  • Ability to work across technologies and integrate AI solutions into an existing enterprise environment
Preferred Experience
  • Experience working with multiple LLM providers
  • Familiarity with emerging tools and frameworks in the agentic AI space
  • Experience integrating with enterprise systems and data sources
  • Experience mentoring or supporting other developers
Personal Attributes
  • Strategic thinker with strong analytical and problem-solving skills
  • Technically proficient with broad systems knowledge
  • Excellent interpersonal, written, and verbal communication skills
  • Self-directed, collaborative, and highly organized
  • Customer-oriented and able to navigate high-pressure environments
  • Flexible and adaptable in regards to learning and understanding new technologies.
  • Exceptional organizational skills and ability to keep track of multiple projects at a time.
  • Ability to conduct research into software-related issues and products.
  • Technically proficient.
  • Exceptional attention to detail.
  • Ability to work both independently and in a team-oriented, collaborative environment.
Work Conditions
  • Remote work environment following core hours 8AM-5PM Central Time
  • Overtime may be required to meet project deadlines or monitor system processes.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
  • Minimal travel will be required for the purpose of off-site software training and team meetings.
  • Physically able to participate in virtual and in-person training sessions, presentations, and meetings.

Apply