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Remote Aetna Customer Service Representative Jobs in Decatur, GA

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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All JobsAetna Customer Service Representative JobsRemote Aetna Customer Service Representative JobsRemote Aetna Customer Service Representative Jobs in Decatur, GA

Remote Aetna Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do remote aetna customer service representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote aetna customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are Remote Aetna Customer Service Representatives?

Remote Aetna Customer Service Representatives are professionals who work from home to assist Aetna health insurance members with their questions and concerns. They handle tasks such as answering inquiries about benefits, resolving billing issues, processing claims, and providing information about coverage. These representatives use phone, email, and chat to communicate with customers, offering support and guidance on a variety of health insurance topics. Working remotely allows them to provide these services without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote Aetna Customer Service Representative, and why are they important?

To thrive as a Remote Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Aetna’s healthcare products is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient resolution of customer inquiries, high satisfaction, and compliance with healthcare regulations.

How does a Remote Aetna Customer Service Representative typically collaborate with team members and supervisors while working from home?

As a Remote Aetna Customer Service Representative, you will frequently interact with your team and supervisors through digital channels such as chat platforms, video meetings, and regular email updates. Scheduled team huddles, ongoing training sessions, and one-on-one coaching calls are common to ensure alignment and support. This virtual environment fosters communication, provides timely feedback, and helps representatives stay connected to company goals and resources. You’ll also have access to knowledge bases and escalation channels to collaborate on complex customer inquiries.

What is the difference between Remote Aetna Customer Service Representative vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Aetna Customer Service RepresentativeRemote UnitedHealth Group Customer Service Representative
Required CredentialsHigh school diploma or equivalent; health insurance knowledge preferredHigh school diploma or equivalent; healthcare industry familiarity
Work EnvironmentRemote, home-based call centerRemote, home-based call center
Employer & Industry UsageAetna, health insuranceUnitedHealth Group, health insurance and healthcare services
Common Search & ComparisonYesYes

The main difference between a Remote Aetna Customer Service Representative and a Remote UnitedHealth Group Customer Service Representative lies in the employer and specific healthcare focus. Both roles require similar credentials and work environments, primarily involving remote customer support in the health insurance industry. Candidates should review each company's specific training and benefits to determine the best fit.

What are the most commonly searched types of Aetna Customer Service Representative jobs in Decatur, GA? The most popular types of Aetna Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Remote Aetna Customer Service Representative jobs in Decatur, GA? For Remote Aetna Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Aetna Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Remote Aetna Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Aetna Customer Service Representative jobs? Cities near Decatur, GA with the most Remote Aetna Customer Service Representative job openings:
Remote Aetna Customer Service Representative jobs near you

Customer Service Representative (Remote)

DCCreations Travel

Atlanta, GA • Remote

$15.50 - $21/hr

Full-time, Part-time

Life, PTO

Posted 7 days ago

Job description

Customer Service Representative

Full Time/Part Time/Remote

DCCreations Travel is searching for hardworking, energetic, and enthusiastic individuals to plan dream vacations for clients. As a Customer Service Representative, you will be responsible for coordinating all trip components including, air, hotels, car rentals, theme park tickets, event tickets and any other travel needs necessary for corporate and leisure travelers. The majority of what a travel agent does is customer service oriented, so making sure the client has an amazing vacation means you will have that client for life. This may be right for you if you like to work in an environment where you are valued as a person, your contributions are rewarded, & work/life balance is a real thing. And you won't believe all the amazing perks that are available!

Duties and Responsibilities:

  • Researching. We go that extra mile finding out everything about the destination, weather, customs, special activities the clients should do, and more We prove to the clients that we can provide more value for them than they can find booking it on their own.
  • Booking. Book all travel plans as needed for your clients. This may include booking: Hotels, Resorts, Car Rentals, Airport transfers, Airfare, Cruises, Tours & Activities, Concert/Sporting Event/Theme Park tickets and more. But we also have access to vendors that deal in wholesale pricing to get even better deals for your clients.
  • Client relationships. Develop a rapport with clients to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more. By providing outstanding customer service before, during, and after their vacation, that ensures you will have that client for life. By maintaining excellent client records, you will be able to assist repeat clients more easily.
  • Education. The travel industry is continually changing. We have daily trainings on new products like resorts, cruise destinations, and even specials that aren't available to the general public.

Job Requirements:

  • Must be at least 18 years of age
  • Must have a smartphone, tablet and/or computer/laptop with reliable internet access
  • Must be willing to learn and be coachable
  • Must be self-motivated and have a passion for helping others
  • Open to and comfortable with various Social Media platforms
  • Must be able to effectively communicate with clients (sales or customer service background a plus but not required)
  • Detail oriented with good organizational skills
  • Must be comfortable working with minimal supervision

Benefits:

  • 100% Remote
  • Travel Agent Certification
  • Errors & Omissions Insurance with Fraud Protection
  • 100% Flexible schedule Set your own hours
  • Deeply discounted travel for yourself, including some free perks
  • Free 3-30 day Cruise after completing vendor training (must pay port taxes & fees)

It is so rewarding to make people's dream vacations a reality. If you are stressing over childcare, then why not give this opportunity a try? Don't miss out on those important milestones again; your baby's first step, first word, a ball game or recital. As a Remote Customer Service Representative, you will be there, because your schedule is flexible. Why not help people go on fabulous vacations? Where else can you travel anytime, making your own vacation memories for unbelievably discounted rates?

DCCreations Travel is an Equal Opportunity Business.

Apply