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Remote Advocate Jobs in Dallas, TX (NOW HIRING)

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Remote-First with In-Person Training: This position is remote following successful completion of ... Position Summary: The Customer Advocate serves as the initial point of contact for plan ...

New

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Remote-First with In-Person Training: This position is remote following successful completion of ... Position Summary: The Customer Advocate serves as the initial point of contact for plan ...

New

Medix

Patient Care Advocate

The Colony, TX · On-site +1

$21 - $25/hr

... advocacy, pharmacy operations, or a related environment preferred. * PBM, specialty pharmacy ... Experience working within a remote or distributed team. * Ability to adapt quickly to changing ...

Paychex

PEO Client Advocate

Irving, TX · On-site +1

$24.18 - $37.99/hr

Advocacy - Preferred * Customer Service - Preferred * Confidentiality - Preferred * Customer Advocacy - Preferred * Paychex - Preferred * Client Education - Preferred * Process Improvement ...

Jobot

Personal Injury Attorney (Fully Remote)

Addison, TX · Remote

$125K - $200K/yr

Excellent written and oral advocacy skills. * Ability to work independently in a fully remote ... environment. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot ...

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All JobsAdvocate JobsRemote Advocate JobsRemote Advocate Jobs in Dallas, TX

Remote Advocate information

See Dallas, TX salary details

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How much do remote advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote advocate in Dallas, TX is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $25.43 per hour, depending on experience, location, and employer.

How does a remote advocate effectively build trust and rapport with clients without in-person interactions?

Remote Advocates often rely on digital communication methods such as video calls, phone calls, and emails to connect with clients. Building trust in a remote setting requires active listening, prompt follow-ups, clear communication, and a strong sense of empathy. Many organizations provide virtual training to help advocates develop these digital relationship-building skills. Additionally, Remote Advocates often use secure communication platforms to ensure client confidentiality, which helps foster a safe and supportive environment.

What is the difference between Remote Advocate vs Customer Support Specialist?

AspectRemote AdvocateCustomer Support Specialist
Required CredentialsCommunication skills, empathy, sometimes certifications in customer serviceCommunication skills, customer service experience, sometimes certifications in support tools
Work EnvironmentRemote, often flexible hours, home-basedRemote or on-site, depending on company, may include shift work
Employer & Industry UsageUsed in advocacy, nonprofit, healthcare, and customer-centric companiesCommon across retail, tech, telecom, and service industries

Remote Advocates focus on representing organizations' interests, providing support, and promoting brand loyalty, often requiring strong communication and empathy. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles are customer-facing and often remote, Remote Advocates emphasize advocacy and relationship-building, whereas Customer Support Specialists focus on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a remote advocate, and why are they important?

To thrive as a Remote Advocate, you generally need strong communication skills, a background in customer service or advocacy, and at least a high school diploma or equivalent. Familiarity with CRM software, virtual communication tools, and ticketing systems is often required. Excellent problem-solving, empathy, and self-motivation are crucial soft skills for building trust and effectively supporting clients remotely. These abilities are vital to ensure responsive, personalized assistance and maintain positive client relationships from a remote environment.

What is a remote advocate?

A Remote Advocate is a professional who provides support, guidance, or representation for clients or customers from a remote location, typically working via phone, email, or online chat. Their role may involve assisting clients with services, resolving issues, advocating for client needs, or helping navigate systems such as healthcare, legal, or customer support. Remote Advocates often work for organizations that serve a widespread client base, allowing them to offer assistance without requiring in-person meetings. This role requires strong communication skills, empathy, and the ability to work independently with technology. Remote Advocates are commonly found in industries like healthcare, social services, legal aid, and customer service.
What are the most commonly searched types of Advocate jobs in Dallas, TX? The most popular types of Advocate jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Advocate jobs? Cities near Dallas, TX with the most Remote Advocate job openings:
Remote Advocate jobs near you
Infographic showing various Remote Advocate job openings in Dallas, TX as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 9% Hybrid, and 91% Remote job distribution, with an average salary of $44,573 per year, or $21.4 per hour.

Customer Advocate

AE Perkins

Dallas, TX • Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.

This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.

Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

Position Summary:
The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.

Hours of Operation:

  • Monday – Friday: 7:00 am – 4:00 pm CST or 8:00 am -- 5:00 pm


Principal Duties & Responsibilities:

  • Customer Support:
    • Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)
    • Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)
    • Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)
  • Proactive Issue Management:
    • Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)
    • Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)
  • Compliance & Professionalism:
    • Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)
    • Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)

Requirements

Knowledge, Skills, and Abilities Required:

  • Customer Service & Problem Solving:
    • Demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. (Advanced)
    • Ability to balance multitasking and customer focus, maintaining responsiveness and professionalism under pressure. (Intermediate)
  • Technology Proficiency:
    • Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)
    • Competence in documenting interactions, resolutions, and data for efficient customer follow-up and analysis. (Intermediate)
  • Communication & Empathy:
    • Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy. (Advanced)
    • Attentiveness to customer needs and an ability to anticipate and proactively address potential questions. (Advanced)

Credentials & Experience:

  • Associate’s degree or four years of experience in a customer support or service role required.
  • Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment.
  • Prior healthcare, benefits administration, or insurance industry experience preferred.
  • Bilingual capabilities are a plus.

Benefits

NOTE: Starting pay for this position is $21.00/HR.
BENEFITS

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay

ADDITIONAL BENEFITS INCLUDE:

  • Wellable membership
  • Telescope Health (telehealth) through Accresa
  • Intellect (mental health) application
  • Employee engagement activities, including voluntary events, raffles, book club, and more!