Remote Adobe Customer Service Jobs in Utah (NOW HIRING)

Job Description Summary

Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools.

Job Description

The Opportunity

Adobe is looking for a Sales Operations Manager (SOM) to join our Americas Sales Operations team, supporting our Industry Led organization. SOMs work directly with field leadership teams, providing timely analytics and business insights to drive successful performance against established KPIs. We are trusted business advisors that serve as critical members of our field organizations, driving operational rigor, go-to-market planning and execution. The ideal candidate will have a background in data & analytics, building complex Excel models and leveraging BI reporting while being able to effectively communicate with executive leaders to inspire change and performance to company targets.

What you'll Do

• Work as a key member of the field leadership team, providing timely sales analytics including weekly pipeline analysis, forecasting, and sales results
• Drive business change by developing a keen understanding of the business, identifying core focus areas through data driven insights, and building trust with business partners
• Partner with the field to craft and establish GTM strategy, own the modeling and implementation of sales territories and quota setting
• Actively identify operational issues and design solutions to make business flow better for the sales teams
• Work closely with other SOMs to share knowledge, methodologies and facilitate standardization across the field organization

What you need to succeed

• Bachelor's degree in business, finance or related field; MBA preferred, but not required
• 5-10 years related work experience in Sales, Sales Operations, Sales Strategy, Go-to-Market or interlinked functions, ideally in the software industry
• Strong strategy, planning, organizational and multitasking skills
• Solid mathematical aptitude and ability to turn data into insights & actions
• A problem solver with the ability to identify solutions to complex business issues
• Must be self-managed, responsive and able to work in a virtual team environment
• Advanced Microsoft Office skills required, especially Excel & PowerPoint
• Intellectual curiosity, hands-on mentality, and phenomenal attention to detail

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $106,100 -- $220,650 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $152,400 - $220,650

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.