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Remote Adaptive Reuse Jobs in Washington (NOW HIRING)

ChurnZero

Customer Education Architect

Washington, DC · Remote

$80K - $100K/yr

Remote, US-based Target Salary Range: $80,000 to $100,000 What Youll Own Scalable Learning ... Reduce duplication of work across enablement teams and increase cross-functional reuse. Production ...

New

ChurnZero

Customer Education Architect

Washington, DC · Remote

$80K - $100K/yr

Remote, US-based Target Salary Range: $80,000 to $100,000 What You'll Own Scalable Learning ... Reduce duplication of work across enablement teams and increase cross-functional reuse. Production ...

All JobsAdaptive Reuse JobsRemote Adaptive Reuse JobsRemote Adaptive Reuse Jobs in Washington

Remote Adaptive Reuse information

What is remote adaptive reuse?

Remote adaptive reuse refers to the process of repurposing existing buildings or spaces for new uses, often managed or designed by professionals working remotely. This approach leverages digital tools and collaboration platforms to assess, plan, and oversee the transformation of structures without needing onsite presence. Remote adaptive reuse is increasingly popular due to advances in technology, enabling teams to work efficiently from different locations while reducing travel and on-site labor costs. The method is often applied to revitalizing vacant offices, factories, or historic buildings into residences, coworking spaces, or other functional environments.

What are the key skills and qualifications needed to thrive as a remote adaptive reuse specialist?

To thrive as a Remote Adaptive Reuse Specialist, you need expertise in architecture, urban planning, or real estate, often supported by a relevant degree or certification. Familiarity with CAD software, project management tools, and sustainability assessment systems is typically required. Strong communication, creative problem-solving, and collaboration skills help professionals coordinate with stakeholders and manage projects remotely. These skills and tools are crucial for successfully transforming existing structures for new uses while balancing design, regulatory, and community considerations.

What are some common challenges faced by professionals working in remote adaptive reuse projects?

Professionals in remote adaptive reuse often encounter unique challenges, such as coordinating with multidisciplinary teams across different locations and time zones, and managing site assessments without frequent physical visits. Communication is crucial, as much of the collaboration happens virtually with architects, engineers, and local authorities. Additionally, adapting existing structures for new purposes requires innovative problem-solving to address unexpected site conditions and regulatory requirements. Building strong digital workflows and maintaining clear documentation are key to overcoming these challenges and delivering successful project outcomes.

What is the difference between Remote Adaptive Reuse vs Remote Building Inspector?

AspectRemote Adaptive ReuseRemote Building Inspector
Required CredentialsArchitectural or engineering degree, certifications in adaptive reuseBuilding codes, inspection certifications, engineering background
Work EnvironmentDesign-focused, project planning, client collaborationInspection site visits, report writing, compliance checks (may be remote for documentation)
Industry UsageReal estate development, architecture, constructionConstruction, building safety, code enforcement
Common Search/ComparisonYesYes

Remote Adaptive Reuse involves repurposing existing buildings through design and planning, often working remotely with clients and teams. Remote Building Inspectors focus on evaluating construction sites for compliance, typically requiring site visits but may perform documentation tasks remotely. Both roles require industry-specific credentials and are integral to building and development projects, but they differ mainly in their focus—design versus inspection.

What are the most commonly searched types of Adaptive Reuse jobs in Washington?

The most popular types of Adaptive Reuse jobs in Washington are:

What are popular job titles related to Remote Adaptive Reuse jobs in Washington?

For Remote Adaptive Reuse jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Adaptive Reuse jobs in Washington look for?

The top searched job categories for Remote Adaptive Reuse jobs in Washington are:

What cities in Washington are hiring for Remote Adaptive Reuse jobs?

Cities in Washington with the most Remote Adaptive Reuse job openings:

Remote Adaptive Reuse jobs near you

Customer Education Architect

Washington, DC • Remote

ChurnZero
Software Development • 51 - 200 employees
Learn more about ChurnZeroexternal

$80K - $100K/yr

Full-time

Posted 3 days ago

New

Job description

Customer Education Architect

Overview

ChurnZero is rethinking how customer enablement works. We are moving away from static, long-form courses and toward learning that is embedded, contextual, and available in the moment our customers need it.

The CE Architect is the builder behind that shift. Where the Sr. Manager of Customer Education owns the enablement vision, framework, and strategy, this role turns that strategy into scalable learning experiences customers actually use. You understand the whole learning system from how a customer moves from onboarding to confident, expert user and youll build the structured curricula, in-the-moment education inside ChurnZero, and asynchronous e-learning modules in our Academy that get them there.

This is a hands-on execution role. You will build in-app walkthroughs and Success Centers, design and iterate on e-learning modules and assessments, and keep our education accurate and current as the product evolves. Your goals center on tactical enablement education, reduced time-to-value for new customers, and building in-product learning that scales.

Success in this role looks like reduced support ticket volume, increased self-serve engagement, and high knowledge base and Academy satisfaction ratings.

Job Title: Customer Education Architect
Classification: Exempt
Reports to: Senior Manager, Customer Enablement
Location: Remote, US-based
Target Salary Range: $80,000 to $100,000

What Youll Own

Scalable Learning Infrastructure & Curriculum

  • Build structured curricula and asynchronous e-learning modules that move customers from how to set up to how to use.
  • Design and iterate on storyboards, course assessments, and structured learning paths by customer role, segment, and maturity level.
  • Build and refresh certification tracks that map to those learning paths and reflect current product competency.
  • Drive async, self-serve adoption so customers can realize value without waiting on live delivery.

In-Product & In-the-Moment Learning

  • Build in-app learning experiences via Walkthroughs and Success Centers inside ChurnZero.
  • Create contextual, in-the-moment education that meets customers where the work actually happens.
  • Reduce reliance on long-form static content where embedded guidance drives better outcomes.

Content Accuracy & Relevance

  • Keep education current across ChurnZero and the Academy as the product changes, decreasing education lag on new product releases.
  • Make targeted updates to existing modules when product changes affect accuracy.
  • Run regular content audit passes: flag outdated screenshots, deprecated workflows, and stale examples.

Cross-functional Collaboration

  • Sync with Product on the release roadmap to anticipate curriculum update needs ahead of launch.
  • Incorporate feedback from the Sr. Manager of Customer Education on live delivery gaps and confusing content.
  • Collaborate with the Sr. Manager to prioritize the content build queue.
  • Reduce duplication of work across enablement teams and increase cross-functional reuse.

Production Consistency & Measurable Outcomes

  • Establish and maintain production consistency across all Academy curriculum.
  • Define and track measurable outcomes support ticket deflection, self-serve engagement, knowledge base satisfaction, and product adoption.
  • Establish student feedback loops and analyze learner behavior to continuously improve program effectiveness.

What Were Looking For

  • Bachelors degree in instructional design, learning sciences, education, educational technology, or a related field or equivalent hands-on experience.
  • 35 years in customer education, instructional design, learning experience design, or enablement ideally within B2B SaaS.
  • Hands-on experience building e-learning modules, storyboards, assessments, and evaluation methods in a modern authoring tool.
  • Experience building in-app or in-product learning experiences (walkthroughs, guides, success centers) is a strong plus.
  • Strong instructional design fundamentals grounded in learning science and evidence-based, learner-centered practices
  • A modern perspective on embedded, contextual, and AI-assisted learning.
  • Familiarity with AI-enabled content creation or adaptive learning tools.
  • Ability to apply learner feedback and performance data to continuously improve learning experiences.
  • Comfort working from a product roadmap and translating product changes into accurate, timely education.
  • Strong project management, organization, and prioritization skills able to manage a build queue and deliver quality work with minimal oversight.
  • Excellent written and verbal communication with an ability to translate complex concepts into clear, simple learning.
  • Experience using the Kirkpatrick model (or a similar learning-measurement framework) is a plus.
  • A portfolio of e-learning or in-product learning samples.
  • Familiarity with tools in our existing tech stack preferred:
    • Absorb (LMS)
    • Parta.io
    • TechSmith Suite: Camtasia, Snagit, Audiate
    • Canva and PowerPoint (general graphics)

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

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