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Remote Access Point Representative Jobs in Gainesville, GA

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Remote Access Point Representative information

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$13

$19

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How much do remote access point representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote access point representative in Gainesville, GA is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are popular job titles related to Remote Access Point Representative jobs in Gainesville, GA?

For Remote Access Point Representative jobs in Gainesville, GA, the most frequently searched job titles are:

What job categories do people searching Remote Access Point Representative jobs in Gainesville, GA look for?

The top searched job categories for Remote Access Point Representative jobs in Gainesville, GA are:

What cities near Gainesville, GA are hiring for Remote Access Point Representative jobs?

Cities near Gainesville, GA with the most Remote Access Point Representative job openings:

Remote Access Point Representative jobs near you
Infographic showing various Remote Access Point Representative job openings in Gainesville, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,452 per year, or $19.9 per hour.

Patient Access Representative

Lawrenceville, GA • On-site, Remote

EyeSouth Partners
Health Care and Social Assistance • 51 - 200 employees

5.8

Company rating: 5.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about EyeSouth Partnersexternal

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Company Overview
EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians to expand access to high-quality medical and surgical specialty services across 14 states.
Our 70+ affiliated practices and 400+ doctors deliver care at 280+ clinic locations and 26 ambulatory surgery centers - and we're growing. We invest in our practices with capital, operational expertise, and strategic resources so physicians and their teams can focus on what matters most: exceptional patient care and clinical outcomes.
We're looking for talented professionals who share our commitment to physician partnership, clinical quality, and patient-first care.
Position Summary
As a Patient Access Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Location:Remote
**Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest.
Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Qualifications
  • Prior medical experience is required
  • Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred
  • Triage experience preferred
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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