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Remote Access Point Representative Jobs in Concord, CA

Nature

Point Reyes Program Associate

San Francisco, CA · On-site +1

They are a key representative for TNC's work with a wide range of stakeholders, like local ... May work in variable weather conditions, at remote locations, on difficult and hazardous terrain ...

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Remote Access Point Representative information

See Concord, CA salary details

$16

$23

$31

How much do remote access point representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote access point representative in Concord, CA is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are popular job titles related to Remote Access Point Representative jobs in Concord, CA?

For Remote Access Point Representative jobs in Concord, CA, the most frequently searched job titles are:

What job categories do people searching Remote Access Point Representative jobs in Concord, CA look for?

The top searched job categories for Remote Access Point Representative jobs in Concord, CA are:

What cities near Concord, CA are hiring for Remote Access Point Representative jobs?

Cities near Concord, CA with the most Remote Access Point Representative job openings:

Remote Access Point Representative jobs near you

Patient Access Leader - Fully Remote | Upto $80/hr

Mercor

San Francisco, CA • Remote

$80/hr

Full-time

Re-posted 15 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Patient Access Leader
Type: Contract
Compensation: $80/hour
Location: Remote

Role Responsibilities

  • Lead end-to-end patient access operations including pre-registration, registration, scheduling, and intake workflows across inpatient and outpatient settings.
  • Evaluate AI-generated outputs related to patient access processes, identifying errors and providing structured, actionable feedback.
  • Develop and enforce policies and procedures for registration accuracy, demographic capture, and point-of-service collections.
  • Monitor KPIs including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates.
  • Ensure clean claim submission from point of entry by identifying and resolving front-end deficiencies.
  • Collaborate with billing, clinical, and IT teams to streamline patient access workflows and reduce downstream claim errors.
  • Train and mentor staff on registration best practices, compliance requirements, and system usage.
  • Ensure compliance with HIPAA, CMS guidelines, and payer-specific requirements at the point of service.
  • Document observations, annotate AI outputs, and provide structured feedback to support AI training datasets.

Qualifications

Must-Have

  • 5+ years of experience in patient access, patient registration, or front-end revenue cycle management, with at least 2 years in a manager or director-level role.
  • Deep knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections.
  • Strong understanding of HIPAA, CMS regulations, and commercial and government payer requirements.
  • Proficiency with Epic, Cerner, Meditech, or similar EHR and registration systems.
  • Exceptional written and verbal English communication skills.
  • High attention to detail and ability to identify inconsistencies in workflows, data, or AI-generated outputs.
  • Comfortable working independently in a fully remote environment.
  • Strong organisational skills with the ability to manage multiple priorities simultaneously.

Preferred

  • NAHAM Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) credential.
  • Experience with denial prevention strategies at the point of registration.
  • Familiarity with AI tools such as ChatGPT, Claude, or similar systems.
  • Background in health system, hospital, or large physician group settings.
  • Experience developing SOPs and training materials for patient access teams.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.